Hays Travel - Cameron Toll Reviews 

835
TrustScore 5 out of 5

4.9

Unit 9 Cameron Toll Shopping Centre, EH16 5PB Cameron Toll, GB


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Rated 5 out of 5 stars

The whole experience was fantastic and we enjoyed the cruise. It was our first experience of the fjords and scenery superb. We were lucky with the weather apart from one night of big swell. All th... See more

Company replied

Rated 5 out of 5 stars

Shannon was very efficient and knowledgeable, she took us through various hotels until we found one which suited our needs, pointing out some factors that helped us choose. she was extremely pleasant... See more

Company replied

Rated 5 out of 5 stars

Great service from Paul ( we have had good service form other team members too) who booked my flight to Australia. Took his time to find the best flights at a good price. Talked me through the bookin... See more

Company replied

Rated 5 out of 5 stars

Got exactly what we asked for the girl was polite and chatty ive forgot her name but very nice very helpful


Company details

  1. #21 of 206 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 9 Cameron Toll Shopping Centre, EH16 5PB, Cameron Toll, United Kingdom

  • 01315169736

4.9

Excellent

TrustScore 5 out of 5

835 reviews

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4.9

All reviews

(835)

119,160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, Sammie went out her way to look for best deal.

28 March 2026
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

Thank you for leaving a lovely 5*. We hope you have a fantastic trip when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

Thank you for leaving a 5* review. We hope you have a fantastic trip when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Friendly Staff

All the staff are very friendly. Nothing is ever to much trouble for them.

25 March 2026
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

Thank you for the 5* review, it is always a pleasure dealing with you. Nadia

Rated 5 out of 5 stars

Shannon was very pleasant,helpful and…

Shannon was very pleasant,helpful and knowledgeable. Booking was seamless and an enjoyable.

23 March 2026
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

Thank you for the lovely 5* review. We hope you have an amazing holiday when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Staff were amazing specially when I had…

Staff were amazing specially when I had a problem with my insurance Nada
Was so helpful and made me feel a bit more confident thanks for all your help 😊

20 March 2026
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

Thank you for the 5* review. It was a pleasure dealing with you. We hope you have a lovely holiday when it comes. Nadia

Rated 5 out of 5 stars

Was seen quickly and politely

Was seen quickly and politely. Was very helpful and friendly.

18 March 2026
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Reply from Hays Travel - Cameron Toll

Elaine,

We appreciate you taking the time to leave us such a wonderful review! We're so glad that you found our team helpful and friendly.

edinburghcameron, Hays Travel

Rated 5 out of 5 stars

Very quick and helpful

Very quick and helpful

16 March 2026
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

Thank you for the 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Our travel consultant was excellent…

Our travel consultant was excellent helping us pick the best resort and best hotel for our needs.

14 March 2026
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

Thank you for the lovely 5* review. We hope you have a fantastic holiday. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Took time when booking our holiday

Took time when booking our holiday. Answered all my questions very friendly have booked with Hays travel before.

2 March 2026
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Reply from Hays Travel - Cameron Toll

Thank you for the 5* review. It was a pleasure getting you all booked up, we hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll

Rated 4 out of 5 stars

Slovenian trip

Our request was not mainstream but Ava dealt with it promptly and sensibly.

5 March 2026
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

Thank you for taking the time to leave a review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Happy holidaymakers.

Paul was very helpful,he found my friend and I our holiday. We got a lovely holiday at a great price.

11 March 2026
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

Thank you for leaving a 5* review. I am glad we managed to get you all booked up. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Swift action

Ava responded quickly and created a number of interesting ideas for us to consider and then went the extra mile with more options

1 March 2026
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

Thank you for the 5* review, this will be passed over to Ava. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Great service as always and booking…

Great service as always and booking made so easy as everything is done for you. Would highly recommend them.

28 February 2026
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

Thank you for the 5* review, it is always nice seeing you in store & having a wee chat. Have a great holiday when it comes. Nadia

Rated 5 out of 5 stars

Everything is satisfactory

Everything is satisfactory. Ava helped us with professionalism, efficiency and very productive. We had everything needed for cruise holiday and pre-holiday overnight stay, all booked in an hour time! Absolutely satisfaction 😊

23 February 2026
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

Thank you for the lovely 5*, we will pass this over to Ava who will be delighted to read this. We hope you have an amazing holiday. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Staff are always so helpful and…

Staff are always so helpful and friendly. We use Hays Travel at Cameron Toll , Edinburgh and the service we get is first class.Nadia is so helpful and nothing is too much trouble for her. Woild definitelt recommend Hays Travel.

20 February 2026
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

It always a pleasure dealing with you in store and having a wee chat... I always look forward too seeing you both. Nadia :)

Rated 5 out of 5 stars

Friendly and very professional staff

Staff couldn’t be more friendly helpful and supportive on arranging our holiday.
Would not go anywhere else to book so professional….

5 November 2025
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

Thank you for leaving a lovely 5* review. It was a pleasure dealing with you. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Lots of choice staff listened. Good prices. Smooth booking. Everything completed for you. Great communication.

6 February 2026
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Reply from Hays Travel - Cameron Toll

Thank you for the 5* review. It was a pleasure dealing with you, we hope you have a lovely holiday when it comes. Shannon

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