The whole experience was fantastic and we enjoyed the cruise. It was our first experience of the fjords and scenery superb. We were lucky with the weather apart from one night of big swell. All th... See more
Company replied
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The whole experience was fantastic and we enjoyed the cruise. It was our first experience of the fjords and scenery superb. We were lucky with the weather apart from one night of big swell. All th... See more
Company replied
Shannon was very efficient and knowledgeable, she took us through various hotels until we found one which suited our needs, pointing out some factors that helped us choose. she was extremely pleasant... See more
Company replied
Great service from Paul ( we have had good service form other team members too) who booked my flight to Australia. Took his time to find the best flights at a good price. Talked me through the bookin... See more
Company replied
Got exactly what we asked for the girl was polite and chatty ive forgot her name but very nice very helpful
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 9 Cameron Toll Shopping Centre, EH16 5PB, Cameron Toll, United Kingdom
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Reply from Hays Travel - Cameron Toll
All the staff are very friendly. Nothing is ever to much trouble for them.

Reply from Hays Travel - Cameron Toll
Shannon was very pleasant,helpful and knowledgeable. Booking was seamless and an enjoyable.

Reply from Hays Travel - Cameron Toll
Staff were amazing specially when I had a problem with my insurance Nada
Was so helpful and made me feel a bit more confident thanks for all your help 😊

Reply from Hays Travel - Cameron Toll
Was seen quickly and politely. Was very helpful and friendly.

Reply from Hays Travel - Cameron Toll
Our travel consultant was excellent helping us pick the best resort and best hotel for our needs.

Reply from Hays Travel - Cameron Toll
Took time when booking our holiday. Answered all my questions very friendly have booked with Hays travel before.

Reply from Hays Travel - Cameron Toll
Our request was not mainstream but Ava dealt with it promptly and sensibly.

Reply from Hays Travel - Cameron Toll
Paul was very helpful,he found my friend and I our holiday. We got a lovely holiday at a great price.

Reply from Hays Travel - Cameron Toll
Great knowledgeable staff who are all so helpful

Reply from Hays Travel - Cameron Toll
Ava responded quickly and created a number of interesting ideas for us to consider and then went the extra mile with more options

Reply from Hays Travel - Cameron Toll
Great service as always and booking made so easy as everything is done for you. Would highly recommend them.

Reply from Hays Travel - Cameron Toll
Everything is satisfactory. Ava helped us with professionalism, efficiency and very productive. We had everything needed for cruise holiday and pre-holiday overnight stay, all booked in an hour time! Absolutely satisfaction 😊

Reply from Hays Travel - Cameron Toll
The staff within Hays Cameron Toll are fantastic and always have a welcoming smile no matter how busy they have been.

Reply from Hays Travel - Cameron Toll
Staff are always so helpful and friendly. We use Hays Travel at Cameron Toll , Edinburgh and the service we get is first class.Nadia is so helpful and nothing is too much trouble for her. Woild definitelt recommend Hays Travel.

Reply from Hays Travel - Cameron Toll
Staff couldn’t be more friendly helpful and supportive on arranging our holiday.
Would not go anywhere else to book so professional….

Reply from Hays Travel - Cameron Toll

Reply from Hays Travel - Cameron Toll
Helpful staff. Lots of choice staff listened. Good prices. Smooth booking. Everything completed for you. Great communication.

Reply from Hays Travel - Cameron Toll
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