Hays Travel - Cameron Toll Reviews 

837
TrustScore 5 out of 5

4.9

Unit 9 Cameron Toll Shopping Centre, EH16 5PB Cameron Toll, GB


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Rated 5 out of 5 stars

The whole experience was fantastic and we enjoyed the cruise. It was our first experience of the fjords and scenery superb. We were lucky with the weather apart from one night of big swell. All th... See more

Company replied

Rated 5 out of 5 stars

Shannon was very efficient and knowledgeable, she took us through various hotels until we found one which suited our needs, pointing out some factors that helped us choose. she was extremely pleasant... See more

Company replied

Rated 5 out of 5 stars

Great service from Paul ( we have had good service form other team members too) who booked my flight to Australia. Took his time to find the best flights at a good price. Talked me through the bookin... See more

Company replied

Rated 5 out of 5 stars

Our initial holiday enquiry (a cruise) turned out not to be what we wanted. However Nadia managed to get us a holiday for next year which suited our requirements. As is the norm when dealing with any... See more

Company replied


Company details

  1. #21 of 207 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 9 Cameron Toll Shopping Centre, EH16 5PB, Cameron Toll, United Kingdom

  • 01315169736

4.9

Excellent

TrustScore 5 out of 5

837 reviews

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4.9

All reviews

(837)

119,953 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience

Very helpful finding the right accommodation and assistance at airport for us as my husband has trouble with his back/hip and printing all our paperwork - so we are just ready to go - MANY THANKS

16 August 2025
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Reply from Hays Travel - Cameron Toll

Thank you for the lovely 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

There was 4 of us and we each said what…

There was 4 of us and we each said what we were looking for Keara the assistant put it all together and came up with a few we could choose from we opted for a 5 star adult only hotel in Cyprus thanks Keara

17 August 2025
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Reply from Hays Travel - Cameron Toll

Thank you for the lovely 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

First class experience with Paul

First class experience with Paul. Delighted with the service and really looking forward to our holiday

15 August 2025
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Reply from Hays Travel - Cameron Toll

Thank you for the 5* review, it was my pleasure in getting you all booked up. We hope you have a fantastic holiday. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Friendly helpful service from staff in…

Friendly helpful service from staff in branch made the booking experience fabulous

10 August 2025
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Reply from Hays Travel - Cameron Toll

Thank you for leaving a 5* review. It was a pleasure dealing with you and I hope you have a lovely holiday. Nadia

Rated 5 out of 5 stars

Good customer service

Joni gave me great customer service I've been using Hays Travel for a good few years and every time I've had great customer service from all members of staff

4 August 2025
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Reply from Hays Travel - Cameron Toll

Thank you for leaving a 5* review. It is always a pleasure dealing with you in store. Nadia

Rated 5 out of 5 stars

You have a good Branch structure


You have a good Branch structure, and you remember that even for a short stay in Europe it is still a large expense to go on Holiday. The Customer facing agent in store was superb, Sammie.

7 August 2025
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Reply from Hays Travel - Cameron Toll

Thank you for taking the time to leave a lovely 5* we hope you have a fantastic holiday when it come. Hays Travel Cameron Toll

Rated 1 out of 5 stars

I booked two holidays with the Cameron…

I booked two holidays with the Cameron Toll branch Edinburgh. 1. Protaras Cyprus, @ a cost of £1045.00, in August. I was asked to pay a deposit of £321.00 which I did. The next again day I was asked to pay the balance and was informed that the manager had made a mistake, unfortunately I was in Amsterdam and was not able to reply to this request. I had to take the day (Monday)of my work to comply with this request. I have just started using Hays Travel having been with Barrhead for several years and am a bit annoyed with the managers handling of my bookings. PS, I have already had SIX bookings with Barrhead Travel this year and am intending to keep using Hays Travel. Thomas Wilson.

26 July 2025
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Reply from Hays Travel - Cameron Toll

Hi Thomas I have spoke to you since this review and have discussed the issue around paying the deposit when it should have been full balance. Apologies for this confusion and there does seem to be some confusion around your review but glad we have managed to resolve this regards Paul Morgan Store Manager

Rated 5 out of 5 stars

Honestly

Honestly, they were very kind and professional when booking my vacation package to the Canary Islands. Thank you so much for everything.

28 June 2025
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Reply from Hays Travel - Cameron Toll

Thank you for leaving a 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Welcome as soon as we went in shop nice…

Welcome as soon as we went in shop nice staff and very helpful and pleasant thanks MR Wilson

20 July 2025
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Reply from Hays Travel - Cameron Toll

Thank you for leaving a 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

I always use Hays travel as I find the…

I always use Hays travel as I find the staff are always helpful and nothing is a problem to them

19 July 2025
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Reply from Hays Travel - Cameron Toll

Thank you for leaving a 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Great staff and great holiday deal…

Great staff and great holiday deal package.
This was my first experience booking a holiday through agency as I normally do plan holidays all myself( Flights, hotels, travelling) however this year i was too busy to plan a
nything and decided to go through Hays Travel ( In person at their Cameron toll agency) and girl i was pleased! I got everything i needed and more. The staff were helpful and professional and got a good deal and a good holiday deal/package that fit my budget and they even suggested other helpful adds including airport parking while away,etc which all were done within an hour! Left feeling light and happy for the upcoming holidays ( hope the package meets our expectations - travelling in two weeks time - watch this space).
Shannon & Courteney thanks a lot for both for everything.

10 July 2025
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Reply from Hays Travel - Cameron Toll

Thank you so much for your kind review and it was our pleasure getting you booked kind regards Paul Morgan Store Manager

Rated 5 out of 5 stars

Shannon is excellent and patient!

Shannon is excellent and patient!

17 July 2025
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Reply from Hays Travel - Cameron Toll

Thank you for leaving a 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Always happy with hays travel agents always a great service with hays…

As always a great service with hays travel even although the poor trainee was having technical issues with the computer system at the tim she dealt with this promptly and professionally and all was resolved in good time well done

15 July 2025
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Reply from Hays Travel - Cameron Toll

Thank you for leaving a 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

The lady who helped us was great she…

The lady who helped us was great she gave us what we wanted and she remembered us from last year will always go to hays

7 July 2025
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Reply from Hays Travel - Cameron Toll

Thank you for leaving a 5* review. It was lovely to see you back in store and we hope you have an amazing holiday. Nadia

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