The young lady in the cardiff queen street branch who helped us book our holiday was, polite, informative and patient. Such a great experience.
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We called into Hayes on the off chance an assistant would be available to give a price on a holiday. Jacqui was available and she worked hard to get us the very best price so we spontaneously booked.... See more
Company replied
The trip that was arranged via Hays travel was flawless from start to finish. My holiday needs were quite niche, and Helen made sure our holiday was perfect for us, searching to meet our criteria, giv... See more
Company replied
Really great service , from help in identifying where to go then very patiently helping us with finding hotels, travel and even airport parking . Jacqui in Cardiff centre branch can’t be recommended h... See more
Company replied
Company details
- #21 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Queen Street, CF10 2AS, Cardiff, United Kingdom
- 02921433032
4.9
Excellent
1k reviews
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The young lady in the cardiff queen…
The young lady in the cardiff queen street branch who helped us book our holiday was, polite, informative and patient. Such a great experience.
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very prompt and excellent service when…
Very prompt and excellent service when booking our mini cruise from Steph
17 July 2026
Reply from Hays Travel - Cardiff
Hello Louise
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Step and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Took less than 10 mins to book.always…
Took less than 10 mins to book.always pleasure booking with Peter at jsyes travel
24 July 2026
Reply from Hays Travel - Cardiff
Mrs Kennedy,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was so quick and enjoyable. We appreciate your kind words.
Kind Regards
Hays Travel Cardiff
We have booked a few holidays now and…
We have booked a few holidays now and we are always treated so well by all the staff
24 July 2026
Reply from Hays Travel - Cardiff
Lynette Cottrell ,
Thank you for your wonderful feedback! We are so pleased to hear that you always feel well-treated by our staff when booking your holidays with us.
Kind Regards
Hays Travel
We always deal with Steph in the…
We always deal with Steph in the cardiff branch and she is always so helpful and always gets us what we want even though we are fussy
17 July 2026
Reply from Hays Travel - Cardiff
Steve Wheeler,
Thank you so much for your wonderful feedback! We are delighted to hear that you always have such a positive experience with us. We appreciate your kind words!
Kind Regards
Hays Travel Cardiff
The staff are very friendly and very…
The staff are very friendly and very knolegeable and happy to help you plan your holiday they listen to your needs
10 July 2026
Reply from Hays Travel - Cardiff
Mary,
Thank you for your wonderful review! We are so pleased to hear that our team was friendly and knowledgeable in helping you plan your holiday. We appreciate your kind words.
Kind Regards
Hays Travel Cardiff
Reply from Hays Travel - Cardiff
Hello Andreas
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from the tean.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Jacqueline at Hays Cardiff was a…
Jacqueline at Hays Cardiff was a pleasure, extremely helpful.
14 July 2026
Reply from Hays Travel - Cardiff
Terry Donoghue,
Thank you so much for your wonderful feedback! We are delighted to hear that our colleague provided such helpful and pleasant service. We truly appreciate your kind words.
Kind Regards
Hays Travel Cardiff
So easy to book a holiday
So easy to book a holiday, staff really helpful. Dealt with Paige, really nice shop in Cardiff City Centre. Always friendly. Would recommend Hays to anyone.
10 July 2026
Reply from Hays Travel - Cardiff
Neil Thomas,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and found our team helpful. We truly appreciate your recommendation!
Kind Regards
Hays Travel
LOOKING FOR A GOOD DEAL.
My husband and I called into your store just for an idea what the cost would be for a holiday in 2027.Peter dealt with us and was very friendly and helpful and found us a really good deal so we booked there and then,very pleased with his help.
9 July 2026
Reply from Hays Travel - Cardiff
Hello Teresa
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from the team.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Easy & efficient
We’ve used your services previously. Yesterday was very quick and easy. Nia in your Queen St Cardiff office was very efficient and friendly.
We left your office saying ‘that was easy!’
9 July 2026
Reply from Hays Travel - Cardiff
Ian ,
Thank you for your review! We are so pleased to hear that your recent experience was quick and easy. It's fantastic to know that Nia provided such efficient and friendly service. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
An unexpected booking …
We called into Hayes on the off chance an assistant would be available to give a price on a holiday. Jacqui was available and she worked hard to get us the very best price so we spontaneously booked. To date, we have had lots of confirmation details and so far the service has been excellent.
9 July 2026
Reply from Hays Travel - Cardiff
Helen,
Thank you so much for your wonderful review! We are so pleased that our team could help you find the perfect holiday and that you're happy with the service so far. We hope you have a fantastic trip!
Kind Regards
Hays Travel Cardiff
Always book with local Hays Travel…
Always book with local Hays Travel ,first class service and great deals. Staff very friendly always treated like family wouldn’t go anywhere else!
9 July 2026
Reply from Hays Travel - Cardiff
Mrs Elizabeth Pepper,
Thank you for your wonderful review! We are so pleased to hear you always receive first-class service and feel like family when you visit us. We truly appreciate your loyalty!
Kind Regards
Hays Travel Hastings
All staff excellent and friendly
30 June 2026
Reply from Hays Travel - Cardiff
Mai V Holbrook,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you found all of our staff excellent and friendly. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
The young lady who dealt with us was…
The young lady who dealt with us was polite and helpful
7 July 2026
Reply from Hays Travel - Cardiff
Peter,
Thank you for your wonderful review! We are so pleased to hear that our team member was polite and helpful during your visit.
Kind Regards
Hays Travel
Always very pleasant and helpful
As usual really made to feel welcome and very helpful
Nia always goes the extra mile for us
All the staff are very friendly
6 July 2026
Reply from Hays Travel - Cardiff
Mr Cornick,
Thank you for your wonderful review! We are so pleased to hear that you always feel welcome and that our team goes the extra mile. We truly appreciate your kind words.
Kind Regards
Hays Travel Cardiff
Excellent ship first class staff with…
Excellent ship first class staff with always a smile on there face's, and good value for the money.
26 June 2026
Reply from Hays Travel - Cardiff
ian,
Thank you for your wonderful feedback! We are so pleased to hear that you found our staff to be excellent and that you felt you received good value.
Kind Regards
Hays Travel
Reply from Hays Travel - Cardiff
Mrs Barbara Luff,
Thank you so much for your wonderful review! We are so pleased to hear that you received excellent service and found our team to be a great help.
Kind Regards
Hays Travel
First time I’ve used Hays Travel.
First time I have even been into a Hays Travel store. Usually go into TUI & have been into Holiday Warehouse. Usually use independent travel operators but this time it was you.
1 July 2026
Reply from Hays Travel - Cardiff
Hello Mike
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from the team.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
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