We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
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Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... See more
Company replied
Hays Cardiff city centre made our booking for next year's holidays, jackie and the staff are very friendly helpful and get the booking done for your best interests. Highly recommend using.
Company replied
First and foremost the staff. Always friendly, professional and caring about the booking advice they give. Very thorough and knowledgable with fair prices on offer! Great to still be able to visit a h... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Queen Street, CF10 2AS, Cardiff, United Kingdom
- 02921433032
4.9
Excellent
1k reviews
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Joaqui was very helpful and pleasant as…
Joaqui was very helpful and pleasant as usual all the staff are very welcoming
13 August 2026
Reply from Hays Travel - Cardiff
Thanks Jane and David, always a pleasure. See you soon Jacqui
Jacqui was very patient in organising…
Jacqui was very patient in organising the perfect holiday, especially with so many restrictions and specific requirements. Great service.
13 August 2026
Reply from Hays Travel - Cardiff
Ian Smith,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was patient in organizing your perfect holiday, especially with specific requirements.
Kind Regards
Hays Travel
Great Customer Service
Steph in Cardiff was great. Answered all our questions and was very helpful.
9 August 2026
Reply from Hays Travel - Cardiff
Mr Trigg ,
Thank you for your wonderful review! We are so pleased to hear that Steph was able to answer all your questions and be so helpful.
Kind Regards
Hays Travel Cardiff
We booked at the Cardiff branch with…
We booked at the Cardiff branch with Peter he was helpful and helped with the choice we had made .
Peter printed our boarding passes and takes any stress away .
2 August 2026
Reply from Hays Travel - Cardiff
Valerie,
Thank you for your wonderful review! We are so pleased to hear that Peter provided such helpful and stress-free service. We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Cardiff
Hello Mr Woodfield
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Peter and he was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
The Branch we always go to in Cardiff…
The Branch we always go to in Cardiff city centre is always the same, Great that's all I need to say...
We Met Peter, who is the new Store manager and sorted us out.
Great staff, great company and thanks for being there...
A very happy and satisfied customer again.
Mr and Mrs Willis....
7 August 2026
Reply from Hays Travel - Cardiff
Hello Mr Willis
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Peter and he was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Fantastic Tim was so helpful explained…
Fantastic Tim was so helpful explained to me all the activities they had for the kids and food options went through everything we me as it was my first family cruises looking forward to our first family hoilday 2027.
6 August 2026
Reply from Hays Travel - Cardiff
Chloe,
Thank you so much for your wonderful feedback! We are so pleased to hear that our team member was helpful in explaining all the activities and food options for your first family cruise. We are delighted you're looking forward to your holiday!
Kind Regards
Hays Travel
Eexcellent service
Excellent service in cardiff Queen street branch. The young man was very helpful with our booking.
28 July 2026
Reply from Hays Travel - Cardiff
Carol Ann Evans,
Thank you for your lovely review! We are so pleased to hear that our colleague was very helpful with your booking.
Kind Regards
Hays Travel Cardiff
Hays Travel Cardiff
Always friendly and accommodating, very helpful staff. Give good advice on all aspects of the holiday you are inquiring about. Definitely our first choice when we are going away.
28 July 2026
Reply from Hays Travel - Cardiff
Paul,
Thank you for your wonderful feedback! We are so pleased to hear that our staff are always friendly and accommodating, and provide excellent advice. We appreciate you making us your first choice for your holidays!
Kind Regards
Hays Travel
Booked a short trip Santa ponsa.never…
Booked a short trip Santa ponsa.never used Hays travel before but couldn’t have been happier with my experience Helen helped me with my booking she was very patient with me try to sort out my details she definitely was ten out of ten.
29 July 2026
Reply from Hays Travel - Cardiff
Christina,
We're so happy to hear you had such a positive first experience with us and that our colleague provided such excellent service. We truly appreciate your kind words and look forward to helping you with future travel plans!
Kind Regards
Hays Travel Cardiff
Happy customer
Alltwen staff are friendly and helpful especially Helen and Jackie.Highly recommend.
29 July 2026
Reply from Hays Travel - Cardiff
Hello Paul
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great service from Helen and Jackie.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistant Manager
Reply from Hays Travel - Cardiff
Sonya Jenkins,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be pleasant, helpful, and efficient. We truly appreciate your kind words.
Kind Regards
Hays Travel Cardiff
Excellent service as always
Excellent service as always
Nothing is ever to much for Jacqui at Hays Cardiff she is a Jen
Always willing to answer any questions we ask and always has a smile even when we change our minds for the hundredth time
The company is so lucky to have her
10/10 for Jacqui
26 July 2026
Reply from Hays Travel - Cardiff
ALAN,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear about your positive experience and that our team member provided such excellent service. We truly appreciate your kind words.
Kind Regards
Hays Travel
Very welcoming and helpful from Nia who…
Very welcoming and helpful from Nia who helped us with our booking nothing was to much trouble for her.
25 July 2026
Reply from Hays Travel - Cardiff
Kathryn,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was able to assist you so effectively with your booking. We appreciate your kind words.
Kind Regards
Hays Travel
The young lady in the cardiff queen…
The young lady in the cardiff queen street branch who helped us book our holiday was, polite, informative and patient. Such a great experience.
25 July 2026
Reply from Hays Travel - Cardiff
Annette,
Thank you for your wonderful feedback! We are so pleased to hear that our team member in the Cardiff Queen Street branch provided such a great experience. We appreciate your kind words.
Kind Regards
Hays Travel
Very prompt and excellent service when…
Very prompt and excellent service when booking our mini cruise from Steph
17 July 2026
Reply from Hays Travel - Cardiff
Hello Louise
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Step and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Took less than 10 mins to book.always…
Took less than 10 mins to book.always pleasure booking with Peter at jsyes travel
24 July 2026
Reply from Hays Travel - Cardiff
Mrs Kennedy,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was so quick and enjoyable. We appreciate your kind words.
Kind Regards
Hays Travel Cardiff
We have booked a few holidays now and…
We have booked a few holidays now and we are always treated so well by all the staff
24 July 2026
Reply from Hays Travel - Cardiff
Lynette Cottrell ,
Thank you for your wonderful feedback! We are so pleased to hear that you always feel well-treated by our staff when booking your holidays with us.
Kind Regards
Hays Travel
We always deal with Steph in the…
We always deal with Steph in the cardiff branch and she is always so helpful and always gets us what we want even though we are fussy
17 July 2026
Reply from Hays Travel - Cardiff
Steve Wheeler,
Thank you so much for your wonderful feedback! We are delighted to hear that you always have such a positive experience with us. We appreciate your kind words!
Kind Regards
Hays Travel Cardiff
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