We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
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See what reviewers are saying
Excellent service as always. Friendly and informative. Nothing too much trouble from all the staff. I wouldn’t get my holidays from anywhere else. Thanks all x
Company replied
Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... See more
Company replied
Adam quickly gave us the information and fab price. Like all consultants at this branch always polite and friendly thankyou very much
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Queen Street, CF10 2AS, Cardiff, United Kingdom
- 02921433032
4.9
Excellent
1k reviews
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Staff always friendly and competent.
Staff always friendly and competent.
Helpful and patient.
24 June 2026
Reply from Hays Travel - Cardiff
Hello Howell
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service form the team.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Very helpful went through all the…
Very helpful went through all the details with this couldn’t fault them very good
16 June 2026
Reply from Hays Travel - Cardiff
Hello Jennifer
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service form the team.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Happy holidaying with Hays
My colleague and I were made very welcome in cool comfortable surroundings by an extremely pleasant sales assistant. The assistant was able to source the exact holiday we wanted in Malta taking into consideration our various wants and needs. After a short time we came away extremely satisfied with the booking confirmed and paid for.
I have used Hays over many years via telephone, this was my first opportunistic visit to a premises and would highly recommend it.
23 June 2026
Reply from Hays Travel - Cardiff
Hello Teresa
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service form Helen and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistant Manager
Another great experience
Another great experience, this time from Helen. Lovely girl, nothing too much trouble. Your staff are a credit to you.
23 June 2026
Reply from Hays Travel - Cardiff
Julia,
We're so glad you had another great experience with us. We appreciate your kind words about our team.
Kind Regards
Hays Travel
The young lady Nia who helped us was…
The young lady Nia who helped us was patient and listened to our needs.
20 June 2026
Reply from Hays Travel - Cardiff
Hello Francesca
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service form Nia and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Yet again Jackie in Hayes travel…
Yet again Jackie in Hayes travel Cardiff sorted out our holiday, taking time to talk through the options before we decided to book
20 June 2026
Reply from Hays Travel - Cardiff
Thankyou both for taking the time to complete the survey, and for your continued support all the way f4om Camarthen, always a pleasure, see you Friday Jacqui
Top Mark's to hayes
Very efficient and friendly satisfied our requirements full Mark's to jacqui
19 June 2026
Reply from Hays Travel - Cardiff
Mr Langley,
We are so pleased our team provided excellent service and met your needs. Thank you for your kind words!
Kind Regards
Hays Travel
Friendly and helpful staff. They are always ready to answer questions and are patient enough to resolve any questions or concerns.
Friendly and helpful staff.
18 June 2026
Reply from Hays Travel - Cardiff
C Jones,
We truly appreciate your kind words about our helpful staff. Thank you for sharing your positive experience with us.
Kind Regards
Hays Travel
Jacquline is always helpful and we…
Jacquline is always helpful and we always go there for that reason.
16 June 2026
Reply from Hays Travel - Cardiff
Thanks Janet, always lovely to see you and mum. Thanks for completeing the questionnaire, much appreciated. See you both soon Jacqui
Reply from Hays Travel - Cardiff
Graham,
We truly appreciate your kind words and positive feedback. We are so glad our team provided excellent service.
Kind Regards
Hays Travel
Peter was very knowledgeable
Peter was very knowledgeable, understanding of our wishes, and very patient. He made many comparisons of hotels/airports and prices and saved us money. He booked for us and welcomed us back to complete paperwork nearer the holiday date.
11 June 2026
Reply from Hays Travel - Cardiff
Eileen Merriman,
We are so pleased to hear about your positive experience with us. It's wonderful to know our team provided such knowledgeable and patient assistance, saving you money. Thank you for your kind words!
Kind Regards
Hays Travel
STEPHANIE WAS VERY HELPFUL AND WE CAME…
STEPHANIE WAS VERY HELPFUL AND WE CAME AWAY SATISFIED SHE GOT US THE HOLIDAY WE WANTED.
11 June 2026
Reply from Hays Travel - Cardiff
Michael Morgan,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to help you find the perfect holiday. We appreciate your kind words.
Kind Regards
Hays Travel
Super helpful
Knowledgeable, friendly and helpful. After years of booking holidays myself, I discovered last year the benefits of using a travel agency like Hayes. Fabulous holiday and at a lower cost than what I could get myself.
3 June 2026
Reply from Hays Travel - Cardiff
Annie,
We are so pleased to hear you had such a wonderful holiday experience with us! We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel
Constant and clear communication…
Constant and clear communication throughout the booking process. Excellent and friendly service. Nia in the Cardiff office was outstanding. Thank you.
9 June 2026
Reply from Hays Travel - Cardiff
customer,
Thank you for your wonderful review! We are delighted to hear our communication and service were excellent throughout your booking.
Kind Regards
Hays Travel
Peter was very helpful and…
Peter was very helpful and knowledgeable of resorts and areas .Cardiff Queen street branch .
9 June 2026
Reply from Hays Travel - Cardiff
Carol,
Thank you for your kind words! We are delighted to hear you had such a positive experience with us.
Kind Regards
Hays Travel
The trip that was arranged via Hays…
The trip that was arranged via Hays travel was flawless from start to finish. My holiday needs were quite niche, and Helen made sure our holiday was perfect for us, searching to meet our criteria, giving multiple options of locations. Booking with Hays takes all the worry away. From arriving at Bristol airport, everything went smoothly. Jet 2 were amazing. The transfer was waiting for us at Ibiza airport and on arrival at our chosen destination we were delighted. The Leonardo suites were exactly what we’d asked for. The return home was also seamless. I feel like we have had a proper worry free rest! Definitely booking with Hays again. Thankyou!
31 May 2026
Reply from Hays Travel - Cardiff
Helen Williams,
Thank you for your wonderful feedback! We are delighted to hear that your holiday was flawless from start to finish and that we could provide you with a worry-free rest. We appreciate your kind words and look forward to assisting you with future bookings.
Kind Regards
Hays Travel
Jacqueline was brilliant
Jacqueline was brilliant, we told her where we wanted to go and she went through all the options. She talked us through all the packages that were available and which hotel would suit our needs. She was very professional and put us at ease.
7 June 2026
Reply from Hays Travel - Cardiff
Good morning Cheryl, thanks so much for taking the time to complete the survey, it really is appreciated, and it was great to see you both. Regards Jacqui
Having a personal touch was great
Having a personal touch was great, we booked with Steph before and always try to book with her, the effort she puts in to finding the right holiday for us was and is always exceptional
7 June 2026
Reply from Hays Travel - Cardiff
Martin,
We are so pleased to hear your kind words! We truly appreciate your continued loyalty and are delighted we consistently find your perfect holiday.
Kind Regards
Hays Travel
The assistant completed my holiday…
The assistant completed my holiday request without complication
6 June 2026
Reply from Hays Travel - Cardiff
Tudor Curtis-Williams,
We're so glad we could assist with your holiday request. Thank you for your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Cardiff
We're so pleased to hear about your positive experience. Thank you for your kind words!
Kind Regards
Hays Travel
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