We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
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See what reviewers are saying
Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... See more
Company replied
First and foremost the staff. Always friendly, professional and caring about the booking advice they give. Very thorough and knowledgable with fair prices on offer! Great to still be able to visit a h... See more
Company replied
Hays Cardiff city centre made our booking for next year's holidays, jackie and the staff are very friendly helpful and get the booking done for your best interests. Highly recommend using.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Queen Street, CF10 2AS, Cardiff, United Kingdom
- 02921433032
4.9
Excellent
1k reviews
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Steph was so helpful and ensured we…
Steph was so helpful and ensured we booked the right holiday. Thank you
27 April 2026
Reply from Hays Travel - Cardiff
Denise,
We appreciate your kind words. We are so happy we could assist you in booking the perfect holiday that met your needs and expectations.
Kind Regards
Hays Travel Cardiff
Friendly caring staff
The assistant was friendly and listened to all my requests. I was happy with the information I was given.
27 April 2026
Reply from Hays Travel - Cardiff
Julia Salter,
We appreciate your kind words and are so happy we could assist you effectively with friendly service and helpful information.
Kind Regards
Hays Travel Cardiff
Helen was very helpful
Helen was very helpful, she kept apologising for keeping me waiting, I told her not to apologise it was fine.
She had to contact Riviera travel, because there was a problem, and she couldn’t confirm the booking, but everything was sorted and I’ve got the holiday I wanted.
I always find everyone is very helpful, and this is the reason I keep booking with you.
23 April 2026
Reply from Hays Travel - Cardiff
SUSAN PETRELLI,
We appreciate your continued bookings with us. We're happy to hear that everyone is very helpful. We are also glad the booking issue was sorted out, and you got the holiday you wanted. Thank you for your feedback.
Kind Regards
Hays Travel Cardiff
Job Done
Friendly, Helen assisted very efficiently, listened to what we were looking for, answered all our questions,and her suggestions were appropriate and she helped us find what we were looking for.
20 April 2026
Reply from Hays Travel - Cardiff
Tracy,
We appreciate you taking the time to share your experience. We're so glad to hear that you found the assistance you received to be friendly and efficient, and that you found what you were looking for.
Kind Regards
Hays Travel
Always a good deal, professional staff.
This is my 4th booking with Hays Travel, I always deal with Peter (Cardiff branch), he is very professional and competent . He always finds me the best deals.
18 April 2026
Reply from Hays Travel - Cardiff
Ms Powell,
We're happy to hear that you consistently have a positive experience. It's great to know that our team member provides professional and competent service while finding you excellent deals.
Kind Regards
Hays Travel
Superb service
Agent was very knowledgeable and helpful, nothing was too much trouble and found us a great deal on a holiday
16 April 2026
Reply from Hays Travel - Cardiff
David Bennett,
We appreciate you taking the time to leave us such a complimentary review! We are so happy to hear that our agent provided such helpful service.
Kind Regards
Hays Travel
Nia and her team were great
Nia and her team were great. Noting seemed to be too much trouble. Found a perfect holiday for our family. Excellent service will always book through Hays for future holidays 😍
1 April 2026
Reply from Hays Travel - Cardiff
Veronica ,
We appreciate you sharing your experience! We're so happy to hear that our team found the perfect holiday for your family and that you found our service excellent.
Kind Regards
Hays Travel
good helpfull service
5 April 2026
Reply from Hays Travel - Cardiff
Thank you for taking the time to complete the survey and for your kind comments. We look forward to seeing you again in branch soon!
Great service
Great service yet again. Helping with decision making tailored best to our needs.
12 April 2026
Reply from Hays Travel - Cardiff
Meirion Daniel,
We appreciate you taking the time to leave us such a great review. We are so happy we could assist you in making the best decisions for your needs.
Kind regards
Hays Travel Cardiff
Reply from Hays Travel - Cardiff
Hello Paul
We appreciate you taking the time to leave us a review. We're so happy we could assist with your queries and provide destination knowledge!
Kind regards
Hays Travel Cardiff
friendly and welcoming
Nia was warm friendly and welcoming. She was helpful and knowledgeable and patient with us! All costs etc were clear and we were very impressed with the process
9 April 2026
Reply from Hays Travel - Cardiff
Gwen,
We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that you found our team member to be helpful, friendly, and knowledgeable!
Kind regards
Hays Travel Cardiff
Very helpful and able to answer all of…
Very helpful and able to answer all of our queries. Good knowledge of the destination.
31 March 2026
Reply from Hays Travel - Cardiff
Robert Miller,
We appreciate you taking the time to leave us a review. We're so happy we could assist with your queries and provide destination knowledge!
Kind regards
Hays Travel Cardiff
Very through and responsive to my…
Very thorough and responsive to my requests for different holiday elements.
5 April 2026
Reply from Hays Travel - Cardiff
We appreciate you taking the time to leave us a review. We are so happy to hear that we met your needs and were responsive to your requests.
Kind regards
Hays Travel Cardiff
Excellent as always steph got us an…
Excellent as always steph got us an amazing deal on our holiday, thats why we always book with hayes in Cardiff
4 April 2026
Reply from Hays Travel - Cardiff
Kindrey Davies,
We are so happy to hear that you received an amazing deal on your holiday. Thank you for your continued support and for sharing your experience with us.
Kind regards
Hays Travel Cardiff
Excellent
Excellent, friendly, professional and knowledgeable service. The representative went out of her way to ensure all our needs were met. We would not go anywhere else. Thank you Hays Travel Cardiff for looking after us so well.
3 April 2026
Reply from Hays Travel - Cardiff
Paul Sydenham,
We appreciate your kind words! We're happy to hear that you received excellent, friendly, professional, and knowledgeable service and that all your needs were met. Thank you for your review.
Kind regards
Hays Travel Cardiff
Great service
We had a good idea what we wanted and when, but we also had a few questions they were sorted out and our minds were put to rest by your expert staff.
3 April 2026
Reply from Hays Travel - Cardiff
Maureen,
We appreciate you sharing your experience! We are so glad our expert staff addressed your questions and provided you with the reassurance you needed.
Kind regards
Hays Travel Cardiff
We have booked holidays through Hays…
We have booked holidays through Hays travel many times because nothing is too much trouble.Always a fast,professional service.
1 April 2026
Reply from Hays Travel - Cardiff
Brian,
We appreciate that you've booked with us many times. We're so happy to hear that our fast, professional service is always helpful to you.
Kind regards
Hays Travel Cardiff
Another happy customer
Yes I am another happy customer all sorted in mins and got the hoilday I wanted thanks to steph 😀 👍
29 March 2026
Reply from Hays Travel - Cardiff
Mr Anthony John Dyer,
We are so happy we could help you find the holiday you wanted so quickly! We appreciate your kind words and are grateful for your feedback.
Kind regards
Hays Travel Cardiff
Good value for the money
The rep was very knowledgeable and gave good advice didn't rush us at all and gave plenty of options
We felt very valued , a nice experience .
10 March 2026
Reply from Hays Travel - Cardiff
Mrs Sharon Lee,
We appreciate your kind words and are so glad that you felt valued and received excellent advice without feeling rushed. Thank you for your review!
Kind regards
Hays Travel
Happy customer…
Prompt courteous service provided by Peter in Hays Cardiff branch. Peter was able to answer any questions/ queries I had regarding our booking. Very pleased with the service I received
20 March 2026
Reply from Hays Travel - Cardiff
Çarol,
We appreciate you taking the time to share your experience. We're so happy to hear that you received prompt and courteous service and that all your questions were answered.
Kind regards
Hays Travel
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