Yet again fantastic experience in Hays Carrickfergus. Kelsey was once again brilliant and took a long time and a lot of patience to get our trip sorted. Would highly recommend.
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See what reviewers are saying
I found the staff very helpful friendly from start to finish of booking my holiday to Turkey, nothing was too much trouble, flight seats booked and extra suitcase sorted.i will definitely be back to u... See more
Company replied
Very simple straight forward and easy . We walked into Hayes and were greeted by Zayna told her what we wanted she was very friendly helpful and professional clicked a few buttons asked a few question... See more
Company replied
Shannon was extremely helpful, listened to my requirements and came up with the right holiday for us. Shannon went out of her way and I’m sure she had to work over her finishing time to help me get... See more
Company replied
Company details
- #21 of 201 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 High Street, BT38 7AF, Carrickfergus, United Kingdom
- 02893180021
4.9
Excellent
845 reviews
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Megan was very attentive and helpful
Megan was very attentive and helpful. Very pleasant and efficient
26 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff in the Carrickfergus branch…
The staff in the Carrickfergus branch are always very friendly
25 July 2026
Reply from Hays Travel - Carrickfergus
Thank you for booking with us again. - Kelsey
Fantastic experience
Yet again fantastic experience in Hays Carrickfergus. Kelsey was once again brilliant and took a long time and a lot of patience to get our trip sorted.
Would highly recommend.
25 July 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely review on the service you receive from Kelsey - Zayna :)
Great service, zero hassle
Great service, took what we were looking for and within minutes the job was done. Happy mother and daughter!
24 July 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely review on the service you received from Megan! - Zayna :)
Shannon
Your representative Shannon in Carrickfergus is very knowledgeable and efficient.
A pleasure to book a holiday with.
23 July 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on my service. It was my pleasure - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for kind feedback on staff in-store - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feeback!! I will pass this on to Shannon :)-Megan
Helpful & friendly advise
12 July 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely review :) - Zayna
Booking a holiday with hays travel Carrickfergus
I found the staff very helpful friendly from start to finish of booking my holiday to Turkey, nothing was too much trouble, flight seats booked and extra suitcase sorted.i will definitely be back to use again, thanks girls . Regards David & Rita.
5 July 2026
Reply from Hays Travel - Carrickfergus
Thank you so much for your lovely review on the feedback you received from us - Zayna :)
Shannon was brilliant she took time and…
Shannon was brilliant she took time and got me the holiday that suited my needs. She went on google maps to get exact location of hotels. She was also very knowledgeable and answered all my questions. Thank you.
11 July 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovey review on the service you received from Shannon - Zayna :)
Shanon was amazing explained everything…
Shanon was amazing explained everything answered all our questions and was very professional.
11 July 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely review on the service you received from Shannon. We will pass this on to her :) - Zayna
We always book through Hays travel…
We always book through Hays travel Carrickfergus the staff are really knowledgeable Megan helped us today she got us exactly what we wanted nearer the time they will book us in and arrange our holiday currency excellent service
11 July 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on the service you received from Megan, we will pass this on to her - Zayna :)
Shannon went above and beyond
Shannon was extremely helpful, listened to my requirements and came up with the right holiday for us.
Shannon went out of her way and I’m sure she had to work over her finishing time to help me get the holiday I wanted before it was sold out.
8 July 2026
Reply from Hays Travel - Carrickfergus
Thank you very much for your lovely review on the service you received from Shannon, we will pass this on to her - Zayna :)
City break with a smile
My friend and I popped into Hays to enquire about a city break. Megan was lovely to speak with, no hard sell, and was knowledgeable about the city we were interested in. I could have booked direct myself online but it was lovely to have the "personal touch".
7 July 2026
Reply from Hays Travel - Carrickfergus
Thank you so much for your lovely feedback on the service you received in store from Megan, we will pass this on to her - Zayna :)
Great customer service with Kelsey she…
Great customer service with Kelsey she is so friendly,knowledgeable and goes out of her way to help..... she is an asset to Hayes in Carrickfergus.
5 July 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on Kelsey. I will ensure this is passed onto her - Shannon
Kim was fantastic from start to final…
Kim was fantastic from start to final booking went above for me 100 per cent
3 July 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely review on the service you received from Kim! I will pass this on to her - Zayna :)
Megan was very helpful answered all our…
Megan was very helpful answered all our questions,before we booked our first cruise 😊
1 July 2026
Reply from Hays Travel - Carrickfergus
Thank you for kind feedback on Megan's service - Shannon
Amazing helpful staff - Kim
The women who helped us was called Kim and was fantastic I had no idea what I was doing and she helped me sort everything from flights/ hotel , luggage and even commutes was so friendly and polite can’t recommend enuf and will definitely be booking holidays here from now on
30 June 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on Kim's service - Shannon
Kelsey brilliant as usual
23 June 2026
Reply from Hays Travel - Carrickfergus
thank you for your kind feedback on Kelsey's service - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on staff in-store - Shannon
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