I recently booked a holiday to Dubai. Shannon was amazing. So considerate, so patient, explained everything, she was so attentive, answer every question I asked. Thank you so much for your time Shanno... See more
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Megan helped us with the holiday that we chose. She was extremely helpful and professional. Nothing was too much bother for her checking things that we were asking. We have dealt with Megan before f... See more
Company replied
We booked our holiday through Megan last year and she walked us through the process again this year. She was super helpful, provided us with different options and made the whole process very simple an... See more
Company replied
Kelsey is great in carrickfergus as so all the other girls who work there. They take the time to show you holidays explain things clearly and very friendly and helpful...great staff in carrickfergus
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 High Street, BT38 7AF, Carrickfergus, United Kingdom
- 02893180021
4.9
Excellent
873 reviews
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I’m always pleased on how all the staff…
I’m always pleased on how all the staff are very helpful and always have a smile whenever you go in the shop. We’ve been going to Hays Carrickfergus for years and we wouldn’t book our holiday anywhere else Thank you girls for all you do for us.
7 April 2026
Reply from Hays Travel - Carrickfergus
Thank you Karen for your lovely feedback!-Megan :)
Both Megan and Kim took a lot of time…
Both Megan and Kim took a lot of time with us to find our holiday, with us constantly changing our destinations they need and had a lot of patience
7 April 2026
Reply from Hays Travel - Carrickfergus
Thank you very much for your kind review-Megan :)
Happy holiday booking
I booked my holiday with Shannon at Carrickfergus branch.She was very helpful and pleasant as are all personal working there.
3 April 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback it was my pleasure - Shannon
Kelsey was very helpful and nothing was…
Kelsey was very helpful and nothing was any trouble to her
2 April 2026
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on the service provided by Kelsey, I will pass this onto Kelsey - Shannon
Reply from Hays Travel - Carrickfergus
Thank you very much for your kind review - Kelsey
Reply from Hays Travel - Carrickfergus
Thank you very much
Always choose Kelsey in Carrickfergus…
This is now the 4th holiday I have booked through Kelsey in the Carrickfergus Hayes travel. Kelsey always remembers personal preferences and goes over and above to find the perfect holiday.
19 March 2026
Reply from Hays Travel - Carrickfergus
Thank you so much. It is always a pleasure. Kelsey Store Manager
Hays is our go to travel agent
Hays is our go to travel agent. Excellent service from a well informed staff.
26 March 2026
Reply from Hays Travel - Carrickfergus
Thank you for always choosing us at Hays Travel Carrickfergus. Kelsey Store Manager
Friendly reception and great knowledge…
Friendly reception and great knowledge of destinations
26 March 2026
Reply from Hays Travel - Carrickfergus
Thank you very much
Amazing experience from start to finish…
Amazing experience from start to finish with Kelsey, she couldn’t be more helpful and always helps us find the best deal to suit our needs!
25 March 2026
Reply from Hays Travel - Carrickfergus
Thank you very much. It was a pleasure & I hope you all have a fantastic time. Kelsey Store manager
Reply from Hays Travel - Carrickfergus
Thank you so much. Kelsey Store Manager
Girls Trip
Shannon had great patience as I was trying to organise a girls short break with everyone having different opinions of where to go
Shannon understood & did her best to help us which in fact she did & we are looking forward to our trip
18 March 2026
Reply from Hays Travel - Carrickfergus
Thank you for taking the time to leave such a lovely review on the service shannon provided! I will be sure to pass this on. Kelsey Store Manager
Great experience
Assistant was very helpful and knowledgeable.Took time to find out our requirements and bring up hotel options and excursions which suited our needs.
Explained our itinerary thoroughly before and after booking.
18 March 2026
Reply from Hays Travel - Carrickfergus
I appreciate your kind words! I am happy to hear that our assistant was so helpful in understanding your needs and explaining your itinerary. Thanks for your review - Kelsey Store Manager
Kelsey and the team at Hayes…
Kelsey and the team at Hayes Carrickfergus are totally awesome.
Nothing is ever too much and they are so helpful. If you want a great experience booking a Holiday or just flights you will have a wonderful experience and a great outcome.
Kelsey’s knowledge and passion shows and is always smiling. Her commitment to helping her customers is outstanding and sets Hayes travel Carrickfergus apart from any other travel agents I have used.
I would highly recommend all the team to anyone looking to book flights / holidays and buying travel money too.
14 March 2026
Reply from Hays Travel - Carrickfergus
We appreciate you sharing your booking experience with us. It's great to hear that our team's dedication made your experience wonderful. We're happy that their passion and knowledge stood out to you. Hays Travel Carrickfergus
Hays travel Carrickfergus
Great helpful service from start to finish
I would highly recommend, I will be using them again
26 February 2026
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on the service provided - Shannon
From the outset I found the staff at…
From the outset I found the staff at Hay's Travel extremely helpful and knowledgeable.
I had specific requirements regardless my holiday as there were others involved so we had to work around specific dates and flight times etc.
I ended up with exactly what I needed and although had to pay a bit more the package ticked all the boxes and we are very pleased to have everything in place.
The staff are very friendly and nothing was a bother.
Thank you to all involved in the Carrickfergus branch of Hay's Travel.
26 February 2026
Reply from Hays Travel - Carrickfergus
Thank you for taking the time to write this lovely feedback on the service Megan has provided. Kelsey Store Manager
Great experience
Great experience. Kelsey was very professional and made the booking easy. Many thanks, will use again.
3 March 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback! I will pass this on to Kelsey-Megan :)
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback! I will pass this on to Shannon-Megan :)
Shannon is a star very helpful goes the…
Shannon is a star very helpful goes the extra mile highly recommend a credit to hays travel
26 February 2026
Reply from Hays Travel - Carrickfergus
Thank you - Shannon
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