I recently booked a holiday to Dubai. Shannon was amazing. So considerate, so patient, explained everything, she was so attentive, answer every question I asked. Thank you so much for your time Shanno... See more
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Megan helped us with the holiday that we chose. She was extremely helpful and professional. Nothing was too much bother for her checking things that we were asking. We have dealt with Megan before f... See more
Company replied
We booked our holiday through Megan last year and she walked us through the process again this year. She was super helpful, provided us with different options and made the whole process very simple an... See more
Company replied
Kelsey is great in carrickfergus as so all the other girls who work there. They take the time to show you holidays explain things clearly and very friendly and helpful...great staff in carrickfergus
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 High Street, BT38 7AF, Carrickfergus, United Kingdom
- 02893180021
4.9
Excellent
871 reviews
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Kim was so helpful and spent hours…
Kim was so helpful and spent hours sorting our holiday. She knew how to access information and was both professional and personable.
3 June 2026
Reply from Hays Travel - Carrickfergus
I am so pleased to hear Kim provided such excellent and professional assistance with your holiday plans. Thank you for your kind words. I will pass this onto Kim - Kelsey Store Manager
Friendly knowledgeable staff
Friendly knowledgeable staff. They were able to guide us through the booking process. Explaining all options well without trying to pressure us into an upsell.
29 May 2026
Reply from Hays Travel - Carrickfergus
Thank you for the lovely feedback - Kelsey
Kelsey was very welcoming and friendly
Kelsey was very welcoming and friendly, my mother in law recommended Kelsey to myself to book my honeymoon. Kelsey had found an amazing deal to go to Salou, with everything I asked for, for a AMAZING price… Will definitely come back to her for future holidays!
30 May 2026
Reply from Hays Travel - Carrickfergus
Thank you so much for the lovely feedback! Kelsey
Zayna was great
Zayna was great, she couldn't have been more helpful even after multiple changes to our itinerary she was always cheerful and more than willing to make the changes we wanted.
13 May 2026
Reply from Hays Travel - Carrickfergus
Thank you for taking the time to leave this lovely feedback on the service Zayna provided. i will pass this onto Zayna - Kelsey Store Manager
Shannon was amazing throughout finding…
Shannon was amazing throughout finding & booking my holiday
21 May 2026
Reply from Hays Travel - Carrickfergus
Thank you for booking with us again at Hays Travel & i will be sure to share this with Shannon - Kelsey Store Manager
Great customer service great help and…
Great customer service great help and helped get the dream holiday for my kids thank you kelsey x
22 May 2026
Reply from Hays Travel - Carrickfergus
Thank you very much for your lovely feedback - Kelsey
Booking with RTC to Thailand
Having used the services of Hays Travel to travel to India with Rory's Travel Club last year we knew we would be in safe hands booking our trip to Thailand for '27. Any queries we had were promptly answered by Zayna at the Carrigfergus branch. A pleasure to deal with
6 May 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on the service Zayna provided, I will ensure your feedback is passed onto Zayna - Shannon
The girls are always pleasant and…
The girls are always pleasant and friendly always looking for the best deals
10 May 2026
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on the staff in-store - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on my service - Shannon
Great staff
Our experience in this shop is always fantastic. The girls especially Shannon and Kelsey are always helpful and very informative with what ever trip we have booked and especially our cruises. We have booked our third cruise with the shop and will keep coming back.
30 April 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback it was my pleasure helping to organise your next cruise holiday - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on my service - Shannon
Kelsey was very pleasant and carried…
Kelsey was very pleasant and carried out my booking with great efficiency, answering my questions concisely and guiding me through the booking process with ease.
6 May 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on Kelsey's service. I will ensure your feedback is passed onto Kelsey - Shannon
Reply from Hays Travel - Carrickfergus
Thank you very much for the lovely feedback - Kelsey
Shannon was so helpful
Shannon was so helpful, checked all our queries & got us booked exactly what we wanted.
30 April 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on the service Shannon provided, I will pass this on - Kelsey Store Manager
Reply from Hays Travel - Carrickfergus
Thank you for the lovely feedback - Kelsey
Kelsey always goes above and beyond for…
Kelsey always goes above and beyond for her customers and nothing is a problem for her .
15 April 2026
Reply from Hays Travel - Carrickfergus
Thank you so much - Kelsey
Good professional staff
8 April 2026
Reply from Hays Travel - Carrickfergus
Thank you very much! - Kelsey
Staff in hays travel Carrickfergus…
Staff in hays travel Carrickfergus extremely helpful and organised
4 April 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback!-Megan :)
Kim Brown was very helpful polite and…
Kim Brown was very helpful polite and pointed out no deposit and direct debit method to enable the booking to proceed without delay . Excellent customer service
10 April 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback! I will be sure to pass this on to Kim-Megan :)
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