I recently booked a holiday to Dubai. Shannon was amazing. So considerate, so patient, explained everything, she was so attentive, answer every question I asked. Thank you so much for your time Shanno... See more
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Megan helped us with the holiday that we chose. She was extremely helpful and professional. Nothing was too much bother for her checking things that we were asking. We have dealt with Megan before f... See more
Company replied
We booked our holiday through Megan last year and she walked us through the process again this year. She was super helpful, provided us with different options and made the whole process very simple an... See more
Company replied
Kelsey is great in carrickfergus as so all the other girls who work there. They take the time to show you holidays explain things clearly and very friendly and helpful...great staff in carrickfergus
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 High Street, BT38 7AF, Carrickfergus, United Kingdom
- 02893180021
4.9
Excellent
871 reviews
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Shannon was very pleasant and spent…
Shannon was very pleasant and spent lots of time going through different options and explained everything very clearly along the way.
6 January 2026
Reply from Hays Travel - Carrickfergus
We're happy to hear that you had such a positive experience! It's great to know the information provided was clear and helpful. Thank you for your feedback Kelsey Store Manager
As always Kelsey Smith provides an…
As always Kelsey Smith provides an excellent services and goes that extra mile to ensure that we are satisfied with what we have booked.
Kelsey is a credit to Hays Travel and for that reason alone we keep returning to her even though we have closer Hays Travel outlets to us in Wales.
4 January 2026
Reply from Hays Travel - Carrickfergus
We appreciate you taking the time to share your kind words. We're happy to hear that you consistently receive excellent service and that Kelsey goes above and beyond. It's great to know you keep returning.
Excellent in all respects
4 January 2026
Reply from Hays Travel - Carrickfergus
We are happy you had such a wonderful experience. Thank you for your positive feedback, Kelsey Store Manager
Reply from Hays Travel - Carrickfergus
I am so glad that you had such a positive experience and that Kim was so helpful to you. Kelsey Store Manager
Very helpful and friendly
Very helpful and friendly. Shannon explained exactly what was being offered to us whilst on our cruise.
27 December 2025
Reply from Hays Travel - Carrickfergus
Hi Sharon, thank you for your lovely feedback I will be sure to pass this on to Shannon-Megan :)
The staff at the Carrickfergus store…
The staff at the Carrickfergus store are great, they're all very knowledgeable, informative & always book us a great holiday!
11 December 2025
Reply from Hays Travel - Carrickfergus
Thank you so much for your lovely feedback!-Megan :)
Meghan was very helpful and explained…
Meghan was very helpful and explained everything very clearly.
6 December 2025
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on Megan's service. I will ensure your feedback is passed onto Megan. - Shannon
Reply from Hays Travel - Carrickfergus
Thank you Kelsey
Everything was well explained by…
Everything was well explained by Shannon in Carrickfergus branch and she made it very simple and we had no hesitation in booking cruise
26 November 2025
Reply from Hays Travel - Carrickfergus
Thank you so much for your lovely feedback! I will pass this on to Shannon-Megan :)
Reply from Hays Travel - Carrickfergus
Thank you!
We went into book a 1st time Cruise for…
We went into book a 1st time Cruise for my 50th Birthday but was unsure what type of Cruise to choose and the Staff Member Kelsey was just so knowledgeable help and kind on explaining everything we would definitely use Hays Travel again and Kelsey is a credit to the company
29 November 2025
Reply from Hays Travel - Carrickfergus
Thank you so much. It was a pleasure & I am so pleased that we were able to arrange your special birthday trip! Kelsey Store Manager
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback! I will be sure to pass this on to Kim-Megan :)
Med cruise
For years we have always booked with Kim when she was in club world travel but now since she has moved to Hays, we have moved too 😁
We always recommend Kim to our friends for booking holidays, service is fantastic 👏👏
22 November 2025
Reply from Hays Travel - Carrickfergus
Thank you so much for the lovely feedback! I will be sure to pass this on to Kim-Megan :)
Reply from Hays Travel - Carrickfergus
Thank you so much! Kelsey
Reply from Hays Travel - Carrickfergus
Thank you so much for your lovely feedback! I will be sure to pass this on to Megan-Shannon:)
Reply from Hays Travel - Carrickfergus
Thank you for booking with me again! Kelsey
Hays Travel customer service
The agent was excellent 👌 and provided me with all the information I needed. They also showed me the hotel and it's position in relation to the venue I would be attending. The customer service was great and agent was very friendly.
6 November 2025
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback! We’re so glad Megan provided excellent service and helpful information. We appreciate your kind words and hope to assist you again soon! Kelsey Store Manager
Always nice to talk to the staff in…
Always nice to talk to the staff in store always get a good deal
6 November 2025
Reply from Hays Travel - Carrickfergus
Thank you for booking with us again! Kim
Shannon was absolutely amazing
Shannon was absolutely amazing, she made me feel so at ease on the phone and nothing was a bother to her, she triple checked everything that I asked about especially concerning my autistic son!
She's absolute credit to you.
Can't thank her enough x
30 October 2025
Reply from Hays Travel - Carrickfergus
Thank you so much for your wonderful feedback! We’re delighted to hear that Shannon provided such caring and attentive service. She’ll be thrilled to know she made such a positive difference, we truly appreciate your kind words! Kelsey Store Manager
Helpful and friendly staff
Every time we use Hayes Travel their staff are always very friendly and helpful. In fact we only use Hayes Travel to help plan our holidays now.
Thoroughly recommend this travel agent.
5 November 2025
Reply from Hays Travel - Carrickfergus
Thank you so much for your loyalty and lovely feedback! We’re thrilled to hear you always have a great experience with our team and truly appreciate your recommendation. We look forward to helping you plan many more wonderful holidays! Kelsey Store Manager
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