We met with Geraldine. She was friendly, helpful and made us feel relaxed and listened to. I use an electric wheelchair and Geraldine showed an understanding of the issues I might encounter on holiday... See more
Company replied
Location
Switch locationCastle Court Shopping Centre, Royal Avenue, BT1 1DD Castle Court, GB
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See what reviewers are saying
Visited hays in castle court, team member Megan was absolutely amazing, helped me book 2 holidays. Explained everything in detail. Prices were amazing.
Company replied
Geraldine was very helpful and efficient, my trip was booked within a few hours of making first contact
Company replied
Great service in Castle Court branch friendly staff and very efficient Megan was fantastic ❤️
Company replied
Company details
- Travel agent
- also in
- Cruise agency
- Cruise Travel Agency
- Cultural tours provider
- Currency exchange service
- Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Castle Court Shopping Centre, Royal Avenue, BT1 1DD, Castle Court, United Kingdom
- 02892290223
5.0
Excellent
1k reviews
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Great service in Castle Court branch…
Great service in Castle Court branch friendly staff and very efficient Megan was fantastic ❤️
2 November 2026
Reply from Hays Travel - Castle Court
Thank you so much for the lovely feedback. We are delighted to hear that you received such efficient and friendly service during your recent visit. Your kind words are greatly appreciated, and we look forward to assisting you again in the future.
Kind regards,
Hays Travel Castle Court
Geraldine was very helpful and…
Geraldine was very helpful and efficient, my trip was booked within a few hours of making first contact
4 November 2026
Reply from Hays Travel - Castle Court
Thank you so much for your lovely feedback. We are pleased to hear that your booking was completed so quickly and efficiently. Have a wonderful trip!
Kind regards,
Hays Travel Castle Court
Chloe was very helpful finding the best…
Chloe was very helpful finding the best price for our selected dates
31 October 2026
Reply from Hays Travel - Castle Court
Thank you so much for your wonderful feedback. We hope you have an amazing time on your upcoming trip!
Kind regards,
Hays Travel Castle Court
Reply from Hays Travel - Castle Court
Thank you so much for taking the time to share your wonderful feedback. We are absolutely delighted to hear that you had such a fantastic experience with us and truly appreciate your kind support.
Kind regards,
Hays Travel Castlecourt
Reply from Hays Travel - Castle Court
Thank you so much for the wonderful review. We are delighted to hear that our team member was so helpful in guiding you through your cruise booking. We hope you have an amazing time on your voyage!
Kind regards,
Hays Travel Castle Court
Great help with booking snd staff at…
Great help with booking snd staff at Hayes travel castle court . Especially Maria.
26 October 2026
Reply from Hays Travel - Castle Court
Thank you so much for sharing your lovely feedback. It is wonderful to hear that you received such helpful service during your booking process, and your kind words are greatly appreciated by the entire team.
Kind regards,
Hays Travel
Siobhan
Hi Josh was a gent very polite got our…
Hi Josh was a gent very polite got our booking to New York secured thank you
26 October 2026
Reply from Hays Travel - Castle Court
Thank you so much for your wonderful feedback. We are absolutely delighted to hear that you received such polite and helpful service to secure your exciting trip to New York. We hope you have an amazing time on your travels!
Kind regards,
Hays Travel Catlecourt
Go there all the time,Joshua is so…
Go there all the time,Joshua is so friendly and helpful
26 October 2026
Reply from Hays Travel - Castle Court
Thank you so much for your wonderful review! We are absolutely delighted to hear that you enjoy visiting us regularly and always receive such a warm, helpful welcome.
Kind regards,
Hays Travel Castlecourt
Reply from Hays Travel - Castle Court
Monica,
Thank you so much for leaving such a lovely review. We are absolutely delighted to hear that you received such helpful, warm, and informative service. Your kind feedback is greatly appreciated!
Kind regards,
Hays Travel Castle Court
Josh was very knowledgeable and helpful…
Josh was very knowledgeable and helpful and able to give instant information. Good customer service an̈d pleasant to deal with.
24 October 2026
Reply from Hays Travel - Castle Court
Maureen Gillespie,
Thank you so much for your wonderful feedback. We are absolutely delighted to hear that you received such efficient, knowledgeable, and pleasant service during your visit.
Kind regards,
Hays Travel Castlecourt
Laura our point of contact was really…
Laura our point of contact was really helpful..
22 October 2026
Reply from Hays Travel - Castle Court
James Brennan,
Thank you so much for taking the time to leave this wonderful five-star review. We are absolutely delighted to hear that you received such excellent and helpful assistance from our team during your experience. Your kind feedback is greatly appreciated.
Kind regards,
Hays Travel Castle Court
Told the lady what I wanted and the…
Told the lady what I wanted and the date I wished to travel everything thing was explained to me the price the flights all done in ten minutes excellent
20 October 2026
Reply from Hays Travel - Castle Court
Patrick gilligan,
Thank you for your wonderful review. We are delighted to hear that booking your trip was so quick and straightforward. Have an amazing holiday!
Kind regards,
Hays Travel Castle Court
Very informative agent who was able to…
Very informative agent who was able to answer all our queries
8 October 2026
Reply from Hays Travel - Castle Court
Mr Toner,
Thank you for your lovely feedback! We are delighted to hear that our team member provided clear information and successfully addressed all of your questions.
Kind regards,
Hays Travel Castle Court
Booking over the phone
Josh was very helpful on the phone and made booking my holiday very easy
13 October 2026
Reply from Hays Travel - Castle Court
Katherine ,
Thank you so much for the fantastic five-star rating! We are delighted to hear that you received such friendly and efficient assistance over the phone while arranging your upcoming getaway. Have an incredible time on your holiday!
Kind regards,
Laura
Hays Travel Castlcourt
Great individual service
I really felt that the agent understood our needs and tried to get us the best deal and went by recommendations from previous customers. Felt listened to and built good rapport
5 October 2026
Reply from Hays Travel - Castle Court
Maria,
Thank you so much for your wonderful review! We are delighted to hear that our team took the time to truly listen, build a great connection, and secure the best option for your trip based on trusted recommendations. We really appreciate your kind feedback and hope you have an amazing holiday!
Kind regards,
Laura
Hays Travel Castlecourt
Visited hays in castle court
Visited hays in castle court, team member Megan was absolutely amazing, helped me book 2 holidays. Explained everything in detail. Prices were amazing.
5 October 2026
Reply from Hays Travel - Castle Court
Jill Hull,
Thank you so much for your wonderful feedback. We are delighted to hear that our team member provided such thorough assistance and great value for your upcoming trips. We truly appreciate your support and hope you have an incredible time on both of your holidays.
Kind regards,
Hays Travel
Siobhan
Reply from Hays Travel - Castle Court
We are glad you enjoyed your experience with us. Thank you for taking the time to share your kind feedback regarding our helpful assistance and excellent value. We appreciate your support.
Kind regards, Laura
Hays Travel Castlecourt
From when I contacted Hays Travel about…
From when I contacted Hays Travel about a potential holiday, the line of communication between the agent (Maria) was fantastic.
The booking process was so smooth and I was given different options and when one was choice, the service in getting it done was quick, easy and pleasant.
Couldn’t have asked for better customer service, excellent service thank you.
8 October 2026
Reply from Hays Travel - Castle Court
Thank you so much for your wonderful feedback! We are delighted to hear that you experienced such fantastic communication and enjoyed a smooth, stress-free booking process. It is great to know that exploring your different travel options was quick, easy, and pleasant. We truly appreciate your kind words about the customer service you received, and we hope you have an incredible holiday!
Kind regards,
Laura
Hays Travel Castlecourt
Chloe could not have gone out of her…
Chloe could not have gone out of her way more to accommodate, nothing was of any bother. Excellent agent!!
7 October 2026
Reply from Hays Travel - Castle Court
Clare,
Thank you so much for the fantastic five-star rating! We are delighted to hear that you received such accommodating and attentive service. Your kind feedback is truly appreciated, and we look forward to helping you with your future travel plans.
Kind regards,
Hays Travel
Siobhan
I love the staff how i am treated it…
I love the staff how i am treated it like going to see a best friend just love the whole experience of booking a hoillday with hays travel and Geraldine is a real wee star love booking my hoilday with her ❤️
27 September 2026
Reply from Hays Travel - Castle Court
Diane,
Thank you so much for your wonderful review! We are so happy to hear that booking your getaway feels like visiting a close friend and that you always enjoy such a welcoming atmosphere with our team. We truly appreciate your kind words and look forward to helping you plan your next exciting adventure!
Kind regards,
Hays Travel
Siobhan
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