Dropped in recently with mum to get another price for 1st time cruise. We hadn't a clue however, Geraldine was so lovely explaining everything and our options. So we went with Hays in the end, thank... See more
Company replied
Location
Switch locationCastle Court Shopping Centre, Royal Avenue, BT1 1DD Castle Court, GB
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See what reviewers are saying
I booked with a lovely person called Chloe. She was very good to deal with very knologible and quick with responding to any questions via email. If my Cruise is as good as dealing with Chloe I will be... See more
Made to feel welcomed the second we walked in. The process was tailored to us to suit our needs with no fuss. Very helpful and felt at ease booking our holiday. The girl that sorted us is amazing at w... See more
Company replied
My friend and I were booking a cruise for a group 5Oh holiday next year. Laura was extremely helpful and friendly . She explained everything in detail. My friend and I will both require assistance on... See more
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Castle Court Shopping Centre, Royal Avenue, BT1 1DD, Castle Court, United Kingdom
- 02892290223
5.0
Excellent
1k reviews
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I booked with a lovely person called…
I booked with a lovely person called Chloe. She was very good to deal with very knologible and quick with responding to any questions via email. If my Cruise is as good as dealing with Chloe I will be delighted.
23 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Joshua was lovely and very helpful
29 August 2026
Reply from Hays Travel - Castle Court
Thank you for taking the time to leave such a lovely review! We are so pleased to hear that you found our service to be helpful.
Kind Regards
Laura
Good service.
Very helpfull and very quick finding me the hotel and flights staff very plesent service as soon as i went in i was seen right away.
21 August 2026
Reply from Hays Travel - Castle Court
Customer,
Thank you so much for your wonderful review! We are delighted to hear that our team provided such pleasant and quick service in finding your hotel and flights.
Kind Regards
Hays Travel Castlecourt
From the store we booked it in with…
From the store we booked it in with Maria was first class
20 August 2026
Reply from Hays Travel - Castle Court
Peter,
We are so happy to hear about your excellent experience with us. We appreciate you sharing your positive feedback!
Kind Regards
Hays Travel Castle Court
Reply from Hays Travel - Castle Court
Elizabeth McClean,
Thank you for your kind words! We are so pleased to hear that our team was very helpful and provided you with a positive experience.
Kind Regards
Hays Travel Castle Court
Hays Castlecourt
Hays Castlecourt , booked our holiday with Maria excellent customer service. Would highly recommend, she has so much patience and was very helpful
24 August 2026
Reply from Hays Travel - Castle Court
Roisin,
Thank you for your fantastic feedback! We are so pleased to hear that our team member was a great help and made your booking experience enjoyable. We look forward to helping you again.
Kind Regards
Hays Travel Castle Court
Reply from Hays Travel - Castle Court
Marie Rogan,
Thank you for sharing your positive experience. We are so pleased to hear that you found our team to be helpful and friendly. We appreciate your kind words!
Kind Regards
Hays Travel Castle Court
Was very helpful and understood my…
Was very helpful and understood my needs. Have always had good service
5 August 2026
Reply from Hays Travel - Castle Court
Eileen,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that we were very helpful and understood your needs. We always strive to provide excellent service.
Kind Regards
Hays Travel Castle Court
Everything good from start to finish.
16 August 2026
Reply from Hays Travel - Castle Court
David ,
Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience with us.
Kind Regards
Hays Travel Castle Court
Cruise holiday booked :-)
Dropped in recently with mum to get another price for 1st time cruise. We hadn't a clue however, Geraldine was so lovely explaining everything and our options. So we went with Hays in the end, thanks for your help Geraldine :-)
17 August 2026
Reply from Hays Travel - Castle Court
Ciaran,
Thank you for your wonderful review! We are so pleased to hear that our team was able to provide such a helpful and informative experience for your first cruise. We hope you have a fantastic trip!
Kind Regards
Hays Travel Castle Court
This company is always very helpful and…
This company is always very helpful and always go above and beyond to get us the perfect holiday. Booking process is smooth and staff are very helpful.
19 August 2026
Reply from Hays Travel - Castle Court
Deirdre Moylan,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you find our team helpful and our booking process smooth. We always strive to go above and beyond for our customers.
Kind Regards
Hays Travel Castle Court
Made to feel welcomed the second we…
Made to feel welcomed the second we walked in. The process was tailored to us to suit our needs with no fuss. Very helpful and felt at ease booking our holiday. The girl that sorted us is amazing at what she does and I would recommend going to her to anyone. Il be there again to book.
21 August 2026
Reply from Hays Travel - Castle Court
Lara,
Thank you for your wonderful feedback! We are so pleased to hear that you felt welcomed and at ease, and that the process was tailored to your needs. We look forward to seeing you again soon.
Kind Regards
Hays Travel Castle Court
The service was exceptional maria was…
The service was exceptional maria was so friendly and professional and made the whole process easy for us
23 August 2026
Reply from Hays Travel - Castle Court
Evelyn Green,
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague provided such friendly and professional service, making your experience an easy one.
Kind Regards
Hays Travel Castle Court
Reply from Hays Travel - Castle Court
Christine,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be nice and very helpful. We truly appreciate your kind comments.
Kind Regards
Hays Travel Castle Court
Brilliant
I tortured poor Josh so many times and he was very patient and helped me so much would definitely recommend lol
11 August 2026
Reply from Hays Travel - Castle Court
erin,
Thank you for your wonderful review! We are so pleased to hear that our colleague was very patient and helpful, making your experience with us so positive.
Kind Regards
Hays Travel
Siobhan
Booking made easy as usual… cannot…
Booking made easy as usual… cannot complain about the standards of hays travel.
Megan (castle court) made the whole process so smooth and easy.
17 August 2026
Reply from Hays Travel - Castle Court
Hi Louise,
Thank you for your wonderful feedback!
We are so pleased to hear that the booking process was smooth and easy for you and we hope you have a fantastic trip!
Kind Regards
Hays Travel Castle Court
We always book with hays because the…
We always book with hays because the staff are ever so friendly and very helpful 👍🏻
16 August 2026
Reply from Hays Travel - Castle Court
Thank you for your wonderful feedback, Stephen! We are so pleased to hear that our staff are friendly and helpful, and we truly appreciate your continued loyalty.
Kind Regards
Hays Travel Castle Court - Megan
Reply from Hays Travel - Castle Court
Hi Paul,
Thank you very much for your kind review. We hope you have a lovely trip.
Kind regards,
Hays Travel Castle Court - Megan
The travel agent we booked with went…
The travel agent we booked with went above & beyond very professional potile helpful & lots of knowledgeable on the trip we wanted to book, lovely to experience such good customer service 🌟
14 August 2026
Reply from Hays Travel - Castle Court
Ssingleton Mo,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our travel agent. It's fantastic to know that their professionalism and knowledge made your booking experience so enjoyable. We always strive to provide excellent customer service.
Kind Regards
Hays Travel Castle Court
I have always booked with Hays travel…
I have always booked with Hays travel because they're very efficient and professional in the way they handle things for your holiday
12 August 2026
Reply from Hays Travel - Castle Court
Kieran,
Thank you for your wonderful feedback! We are so pleased to hear that you always choose us because of our efficient and professional service in handling your holiday arrangements.
Kind Regards
Hays Travel Castle Court
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