We met with Geraldine. She was friendly, helpful and made us feel relaxed and listened to. I use an electric wheelchair and Geraldine showed an understanding of the issues I might encounter on holiday... See more
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Location
Switch locationCastle Court Shopping Centre, Royal Avenue, BT1 1DD Castle Court, GB
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Visited hays in castle court, team member Megan was absolutely amazing, helped me book 2 holidays. Explained everything in detail. Prices were amazing.
Company replied
Geraldine was very helpful and efficient, my trip was booked within a few hours of making first contact
Company replied
Great service in Castle Court branch friendly staff and very efficient Megan was fantastic ❤️
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Company details
- Travel agent
- also in
- Cruise agency
- Cruise Travel Agency
- Cultural tours provider
- Currency exchange service
- Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Castle Court Shopping Centre, Royal Avenue, BT1 1DD, Castle Court, United Kingdom
- 02892290223
5.0
Excellent
1k reviews
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Laura was extremely helpful
My friend and I were booking a cruise for a group 5Oh holiday next year. Laura was extremely helpful and friendly . She explained everything in detail. My friend and I will both require assistance on the cruise and Laura ensured it was noted on our booking and what it entailed. We are traveling as a group of 4 , Laura managed to get us two balcony rooms beside each other ,My friend and I were both very happy with our experience as we had been to another travel agent previously for a 2nd quote and they were not as helpful or friendly. Laura was very knowledgeable and was able to answer all our questions.She has given us her contact details if we require any further assistance. The overall experience was seamless. Thank you Laura
7 August 2026
Reply from Hays Travel - Castle Court
Hi Seaneen,
Thank you for sharing your wonderful experience! We are so pleased to hear that you received such helpful and friendly service. We truly appreciate your kind words and we hope you all have an amazing time on your cruise!
Kind Regards
Hays Travel Castle Court
Friendly and professional I rang s…
I rang to make a deposit on a Rory's travel trip and the guy I spoke to couldn't have been more helpful.
6 August 2026
Reply from Hays Travel - Castle Court
We're so happy to hear that our team provided such helpful service for your Rory's travel trip deposit! We appreciate your kind words.
Kind Regards
Laura - Hays Travel Castlecourt
I had a great experience as Josh in…
I had a great experience as Josh in Belfast Castle Court store is a great travel agent and nothing is a bother to him, so polite and helpful and full of information, he's a credit to hays travel
4 August 2026
Reply from Hays Travel - Castle Court
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you found our team member to be so helpful and full of information. We truly appreciate your kind words.
Kind Regards
Laura
Went in to book Holidsy and Maria was…
Went in to book Holidsy and Maria was very helpful ☺️ always gors out off her way
4 August 2026
Reply from Hays Travel - Castle Court
David Johnston,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so helpful and went above and beyond to assist you with your holiday booking. We truly appreciate your kind words.
Kind Regards
Hays Travel
Siobhan
The staff where Absolutely amazing,
The staff where Absolutely amazing,
I called in told them what I seen and wanted and within 20 minutes my holiday was booked & payed, I had i slight issue with the booking afterwards, went back explained the situation and just like that it was all sorted, I would definitely recommend anyone to go and speak with the girls they where great helping me with everything 😊
2 August 2026
Reply from Hays Travel - Castle Court
Craig,
Thank you for your wonderful review! We are so pleased to hear that our team was able to assist you efficiently and resolve your booking issue so quickly. We truly appreciate your recommendation.
Kind Regards
Hays Travel Castlecourt
Great Advice and Excellent Service
From initially enquiring with Megan on a bespoke holiday plan in Hays Castle Court through to confirming our booking, the service and advice has been A1. Megan was especially helpful and her knowledge helped me make up my mind, particularly with regards to the final choice of destination.
31 July 2026
Reply from Hays Travel - Castle Court
Thank you John, for your wonderful review! We are so pleased to hear that our team provided such excellent service and made your booking experience easy. We appreciate your kind words and look forward to assisting you with future travel plans.
Kind Regards
Laura Hays Travel Castlecourt
From the moment i walked in i was…
From the moment i walked in i was greeted with a friendly hello and smile the staff made sure i got the right holiday for me with great hotels.
24 July 2026
Reply from Hays Travel - Castle Court
Robert,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a positive experience and helped you find the perfect holiday with great hotels.
Kind Regards
Hays Travel Castle Court
The lady was really helpfully and also…
The lady was really helpfully and also very friendly
31 July 2026
Reply from Hays Travel - Castle Court
Rosamarie,
Thank you for your lovely review. We are so pleased to hear that you found our staff to be helpful and friendly.
Kind Regards
Hays Travel Castle Court
Reply from Hays Travel - Castle Court
Eleanor Rice,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was so helpful during your visit. We truly appreciate your kind words.
Kind Regards
Hays Travel Castle Court
Reply from Hays Travel - Castle Court
Sonia,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful and responded to your enquiry quickly.
Kind Regards
Laura
My experience in booking holiday for my…
My experience in booking holiday for my daughter and me was so efficient and done with pleasure I pass my thanks on to the person who dealt with me
27 July 2026
Reply from Hays Travel - Castle Court
Daphne Tendall,
Thank you for your wonderful feedback! We are so pleased to hear that booking your holiday was an efficient and pleasant experience. We truly appreciate your kind words.
Kind Regards
Hays Travel Castle Court
Maria made booking my next 2 holidays a…
Maria made booking my next 2 holidays a dream!! I told her what I wanted and the same day she had everything booked and sorted out effortlessly
27 July 2026
Reply from Hays Travel - Castle Court
Rachel Trainor,
Thank you for your fantastic review! We are so pleased to hear that booking your holidays was such a dream and that everything was sorted out effortlessly. We hope you have wonderful trips!
Kind Regards
Hays Travel Castle Court
The booking was painless.
The booking was painless.. Geraldine was helpful and professional, took her time and explained everything in a very friendly manner..
Booking a holiday or a break is never easy however Geraldine simplified everything and took the worry from us…
26 July 2026
Reply from Hays Travel - Castle Court
Yvonne Keenan,
Thank you for your wonderful review! We are so pleased to hear that our team member provided such excellent service and made your booking experience stress-free. We appreciate your kind words.
Kind Regards
Hays Travel CastleCourt
I was trying to book for 15 people on…
I was trying to book for 15 people on my own and was getting know where. After speaking to Maria and siobhán everything went smoothly and we had it all sorted in a few days. Can't recommend enough
26 July 2026
Reply from Hays Travel - Castle Court
Brian,
We're so glad we could help you with your booking for 15 people! It's wonderful to hear everything went smoothly and was sorted quickly. We appreciate your kind words.
Kind Regards
Hays Travel CastleCourt
Canaries
My first time with Hays. Laura was so helpful and mindful of all my family’s needs for the travel. Hopefully all will go well.
Thank you
H
25 July 2026
Reply from Hays Travel - Castle Court
Hana,
We're so happy to hear about your positive first experience with us and that our colleague was helpful with your family's travel needs. We appreciate your kind words!
Kind Regards
Hays Travel
Siobhan
Was talking to Clodagh who was able to…
Was talking to Clodagh who was able to ring me back and follow up on questions I had.
11 July 2026
Reply from Hays Travel - Castle Court
Lisa Gahan,
We're delighted to hear that we were able to assist you and follow up on all your questions. Thank you for your positive feedback!
Kind Regards
Hays Travel
Siobhan
Holiday …
Yous have got the most pleasant member of staff ever Megan in castle court,she goes above and beyond for her customers x
19 July 2026
Reply from Hays Travel - Castle Court
Nicola,
Thank you for your wonderful review! We are so pleased to hear that a member of our team went above and beyond for you. We appreciate your kind words.
Kind Regards
Hays Travel Castle Court
The whole experience was 100 per cent
The whole experience was 100 per cent, the young lady went through everything in fine detail, she sold the holiday to us,left confident we made the right choice
16 July 2026
Reply from Hays Travel - Castle Court
Richard,
Thank you for your wonderful feedback! We are so pleased to hear that you felt confident and made the right choice for your holiday.
Kind Regards
Laura Hays Travel Castlecourt
Orient trip
This is the trip of a lifetime for me and very personal. Thanks to Hays for their help and guidance.
12 July 2026
Reply from Hays Travel - Castle Court
Moira,
Thank you for your wonderful feedback! We are so pleased to hear that we could help you with such a personal and important trip. We wish you an amazing experience!
Kind Regards
Laura
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