Just everything was taking care of. And explained. The staff member Maria. Couldn't do anything more. So we ended booking two holidays. The next one. 12 October. For 6 people. Thank you
Company replied
Location
Switch locationCastle Court Shopping Centre, Royal Avenue, BT1 1DD Castle Court, GB
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See what reviewers are saying
Fantastic not the first time I’ve booked with Megan .Have never been on a cruise before Megan explained everything right down to helping me pick my cabin .Going solo I was a bit nervous but Megan put... See more
Company replied
Twas a seamless process to book my journey in March 1st to Jordan with Hays office in Beautiful Belfast with a grand lady i might missspell her name but twas Cholie who was very helpful indeed and had... See more
Company replied
Dropped in recently with mum to get another price for 1st time cruise. We hadn't a clue however, Geraldine was so lovely explaining everything and our options. So we went with Hays in the end, thank... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Castle Court Shopping Centre, Royal Avenue, BT1 1DD, Castle Court, United Kingdom
- 02892290223
5.0
Excellent
1k reviews
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Excellent advice from Geraldine
Geraldine 's advicewas so helpful when we were choosing our holiday. She was able to give us lots of information about the area and hotels. She was very pleasant, friendly lady.
19 February 2026
Reply from Hays Travel - Castle Court
Thank you Anne Marie,
We appreciate you taking the time to share your experience. We're so glad our advice was helpful in choosing your holiday and that you found us pleasant and friendly.
Best regards Laura
Reply from Hays Travel - Castle Court
Thank you Jane for your kind comments.
Best regards Laura
1st class service
Top class service told them what I wanted and that’s what they got me
12 February 2026
Reply from Hays Travel - Castle Court
Thank you Christopher,
We appreciate you taking the time to leave us a review! We are so glad we could get you exactly what you wanted.
Best regards Laura
Good straightforward information and…
Good straightforward information and advice. Friendly efficient staff, will use this service again.
10 February 2026
Reply from Hays Travel - Castle Court
Thank you Keith,
We appreciate you taking the time to leave us a wonderful review. We're so happy to hear you found our staff friendly and helpful.
Best Regards Laura
Reply from Hays Travel - Castle Court
We're glad you found the experience nice and easy. Thank you for your positive feedback, we appreciate it greatly.
Best regards Laura
Great customer service
Great customer service. Took the time to call me and explain a query I had rather than do it over messenger which I really appreciated. Would definitely recommend and will use Hays again for future bookings
10 February 2026
Reply from Hays Travel - Castle Court
Olivia,
We appreciate you sharing your experience with us. We're so happy to hear that you received great customer service and that our team met your needs.
belfast.castlecourt, Hays Travel
The staff in castle court are lovely…
The staff in castle court are lovely especially Joshua and the guy that does the currency
15 February 2026
Reply from Hays Travel - Castle Court
Elizabeth Borland,
We're happy to hear that you had a positive experience with our team. Thank you for your kind words and for taking the time to share.
belfast.castlecourt, Hays Travel
Reply from Hays Travel - Castle Court
Hi Sharon,
We appreciate you sharing your experience with us! We are so glad to hear that our service was helpful and friendly.
Regards Laura
Reply from Hays Travel - Castle Court
Thank you Liz
We appreciate your positive feedback; it means a lot to us that you were so pleased with our service and had a great experience.
Regards Laura
Excellent customer service
I contacted the Facebook page and got a very quick response. Laura was very helpful from start to finish.
11 February 2026
Reply from Hays Travel - Castle Court
Hi Stacey,
We're happy to hear that you received a quick response and helpful support via our Facebook page. We appreciate your positive feedback!
Best regards Laura
Good overall experience.
Well informed and knowledgeable agent.
Efficiently provided all info and details we required to
make our holiday decision.
11 February 2026
Reply from Hays Travel - Castle Court
Thank you Carl,
We're so happy to hear that Siobhan's knowledge helped you make your holiday decision. We appreciate you taking the time to leave us a review.
Best regards Laura
Laura was great very informative about…
Laura was great very informative about our trip so helpful jyst lovely
11 February 2026
Reply from Hays Travel - Castle Court
Thank you Sheila,
We appreciate you taking the time to leave us such a lovely review! We are so happy to hear that you found Laura helpful.
Best regards Siobhan
Reply from Hays Travel - Castle Court
Thank you Joseph,
We appreciate your kind review! We are so happy to hear that you found Chloe helpful, and we will be sure to pass along your comments.
Best regards Laura
It was quick and easy to book over the…
It was quick and easy to book over the phone. Chloe was really informative and helpful. This is the second time we have booked with Chloe, she was great in checking different options for us.
4 February 2026
Reply from Hays Travel - Castle Court
Hi Sinead,
We appreciate you sharing your booking experience. We're so glad that Chloe was informative and helpful in checking different options for you.
Best regards Laura
Reply from Hays Travel - Castle Court
Thank you Lindsay for your kind review.
Best regards Laura
The girl who booked our holiday done…
The girl who booked our holiday done everything we ask for and found us everything that we wanted and she was so pleasant to me
3 February 2026
Reply from Hays Travel - Castle Court
Hi Antoinette,
We appreciate your lovely feedback! We are so happy to hear that the booking process was smooth and that all your needs were met with such pleasant service from Megan.
Kind regards Laura
We had Siobhan omg she is amazing if…
We had Siobhan omg she is amazing if only booking ever holiday was this easy and fun she is such a lovely day explained everything and laughed when I was xracking jokes
1 February 2026
Reply from Hays Travel - Castle Court
Hi Kathleen, thank you for your lovely comments, you livened up my Sunday !! Thanks Siobhan
Reply from Hays Travel - Castle Court
Eileen,
We're glad you had a super experience. Thank you for letting us know about your positive experience with our team member Laura .
Thanks Siobhan
Straight forward service staff very…
Straight forward service staff very helpful and pleasant great service all over
25 January 2026
Reply from Hays Travel - Castle Court
Michele,
We appreciate you taking the time to leave us a review! We are so happy to hear our staff were helpful and pleasant.
Hays Travel
Geraldine was very helpful and patient…
Geraldine was very helpful and patient she helped me to pick my destination for me and my family and we are looking forward to our holiday
1 February 2026
Reply from Hays Travel - Castle Court
Hi Peter,
We appreciate you taking the time to share your experience. We're so glad we could assist you in planning your family holiday, and we hope you have a wonderful time.
Thanks Laura
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