Ruby your advisor was really friendly, my friend and I had called in your shop enquirying about a cruise. I've never been on a cruise before so I had a lot of questions.Ruby was very happy to help wit... See more
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See what reviewers are saying
Excellent service. The Castleford branch staff, headed by Laura are always really helpful and knowledgeable. Its always a pleasure dealing with this branch and the staff.
Company replied
Curtis, who was our in store travel consultant, was absolutely amazing. His customer service, support, advice and patience was absolutely fantastic. All the staff in store were friendly, they spoke to... See more
Company replied
Have used Hays at Castleford before and always been very happy with the professional and friendly attitude of the staff. Make booking a holiday easy and are attentive to requests.
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, United Kingdom
- 01977878617
4.9
Excellent
1k reviews
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Helpful and knowledgable staff.
20 July 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
hays travel castleford
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Super efficient service as always from…
Super efficient service as always from Laura Ford, nothing too much trouble for her.
18 July 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Its always a pleasure booking your holidays Pete :)
Many Thanks
Laura
Friendly service and took time with me
17 July 2026
Reply from Hays Travel - Castleford
Thank you for your lovely review!!
Hannah is amazing!
Hannah is always great! She listens to what we are looking for and always comes back with a lovely destination. Every holiday we’ve booked with Hannah, we’ve loved!
17 July 2026
Reply from Hays Travel - Castleford
Thank you so much for your feedback!
Kind regards,
Ruby
Curtis
Curtis, was very friendly and helpful nothing was too much trouble.
Booking process was straight forward
10 July 2026
Reply from Hays Travel - Castleford
We are so pleased you had such a lovely booking experience with us :)
Got very experienced staff .
16 July 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Great service very knowledgeable staff…
Great service very knowledgeable staff very friendly
9 July 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Staff very professional but friendly…
Staff very professional but friendly easy to talk to
14 July 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely review! :)
Great staff.
We have booked with Hays for years and all the staff are very helpful ...Just a shout out to Sophie who has been brilliant the last 2 or three times we will never book with anyone else .
10 July 2026
Reply from Hays Travel - Castleford
Thankyou so much for choosing to book with us again and leaving a lovely review! :)
Present staff very helpful nothing no…
Present staff very helpful nothing no trouble top shop for me
3 July 2026
Reply from Hays Travel - Castleford
Thankyou so much for choosing to book with us again and leaving a lovely review! :)
Usual great service from Laura at…
Usual great service from Laura at Castleford
Seamless experience. Can't recommend highly enough
9 July 2026
Reply from Hays Travel - Castleford
Thankyou so much for booking with us and taking the time to leave a lovely review! :)
Excellent Service again
1 July 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Fantastic alway through they do the…
Fantastic alway through they do the hard work for you I would recommend to everyone 💯👍
7 July 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Hannah was lovely and friendly when…
Hannah was lovely and friendly when booking our chosen holiday and excellent in her job
2 July 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Kind Regards,
Laura
We were over the moon with Sophie.
We were over the moon with Sophie, she made the holiday booking brilliant and explained it step by step, she made our experience very easy to understand with no stress at all. We would recommend using this branch.
2 July 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
laura.
Holiday.
Claire was charming,witty and gave me as good as I gave her in a teasing way.
An enjoyable experience from start to finish.
1 July 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Fantastic very helpful and polite 10/10
1 July 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Great customer service from Laura
Great customer service from Laura! She was patient, helpful and thorough! Gave her a basic outline of what we wanted and pricing and she absolutely smashed it! Laura is an asset to your company!
30 June 2026
Reply from Hays Travel - Castleford
Thank you for your review! We are so glad to hear you had such a positive experience with us :)
Book our Honeymoon
We found the assistant to be very helpful, friendly and Patient, we always use Hays Travel at Castleford, nothing is too much trouble from any of the staff
29 June 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely feedback! :)
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