Ruby your advisor was really friendly, my friend and I had called in your shop enquirying about a cruise. I've never been on a cruise before so I had a lot of questions.Ruby was very happy to help wit... See more
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Excellent service. The Castleford branch staff, headed by Laura are always really helpful and knowledgeable. Its always a pleasure dealing with this branch and the staff.
Company replied
Curtis, who was our in store travel consultant, was absolutely amazing. His customer service, support, advice and patience was absolutely fantastic. All the staff in store were friendly, they spoke to... See more
Company replied
Have used Hays at Castleford before and always been very happy with the professional and friendly attitude of the staff. Make booking a holiday easy and are attentive to requests.
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, United Kingdom
- 01977878617
4.9
Excellent
1k reviews
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Claire from start to finish was…
Claire from start to finish was fantastic so hopeful and honestly. Couldn't recommend enough. 5 stars 🌟
30 June 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review ! :)
Very knowledgeable about the places you…
Very knowledgeable about the places you want to visit
20 June 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review ! :)
The staff were professional & very helpful
The professionalism of the staff made the whole experience very easy to follow. Nothing was too much trouble. I will be going back there again.
20 June 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review ! :)
1st class service as always Castleford…
1st class service as always Castleford branch . Girls are so helpful and friendly . Would not go anywhere else to book a holiday . Never feel rushed in making a holiday decision .
27 June 2026
Reply from Hays Travel - Castleford
Thankyou so much for coming back and booking with us again, we really appreciate you choosing Hays Travel Castleford!
Staff were helpful ,patient and had…
Staff were helpful ,patient and had good communication skills plus a great sense of humour
25 June 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review, Pauline! We really appreciate you choosing Hays Travel Castleford for your next holiday :)
So helpful
Easy, understands. Helpful - got us exactly what we wanted/ Ruby was very efficient
21 June 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Excellent service
14 June 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Fantastic staff,got loads of help…
Fantastic staff,got loads of help nothing is too much trouble
18 June 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Good interaction with agent (Sophia I…
Good interaction with agent (Sophia I think) very helpful and informative friendly and professional.
16 June 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Went in with loads of money came out…
Went in with loads of money came out skint lol we use hays quite often when we go on holiday went to castleford for the day (usually go to Leeds) saw a good deal in their window for a cruise couple of extras on when we went in but not too extreme the staff in Hays are always very pleasant and helpful when it comes round to checking in they do it all for you nothing to worry about
19 June 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
We always go to the same shop and they…
We always go to the same shop and they even know us by name very helpful and always advise us on best places to visit the castleford branch is wonderful everyone is so friendly
17 June 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Always book with hays travel friendly…
Always book with hays travel friendly make you feel welcomed lovely bunch of women
10 June 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Lovely knowledgeable staff good…
Lovely knowledgeable staff good communication, no pressure,got me what I wanted within my budget
17 June 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Know Claire very well
Know Claire very well, we have booked past holidays with her. Very friendly, helpful and professional.
11 June 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
We went into store to see if we could…
We went into store to see if we could find a last minute deal for the end of this month after seeing that one we had our eye on went up in price! Chelsea managed to find the exact same holiday, for the same dates, cheaper than what we had just seen it! She was very professional and friendly, very helpful and informative. We booked and were happy! We went with our 2 young children who were quite bored whilst we went through all our holiday details, however…Hannah to the rescue! She entertained both children even though she didn’t need to! They loved the boat made out of 2 chairs, my son especially loved looking through the magazine with Hannah. My son has trouble with his speech yet Hannah made it look easy to communicate with him! He was comfortable in her company and that made us feel at ease when concentrating on our booking. We absolutely will book again in store rather than online just based on out experience on the 13/06/2026. Thank you so much Chelsea and Hannah!
13 June 2026
Reply from Hays Travel - Castleford
we are so happy your children felt secure in our shop and thank you so much for your lovely feedback Many thanks Hays Travel castleford
Very kind and helpful assistant.
Very kind and helpful assistant.
Unfortunately due to a fall was unable to fly.
She took us through steps we had to go through to reclaim payment through our insurance company.
6 June 2026
Reply from Hays Travel - Castleford
aww so sorry that you didn't manage to get on your holiday hope you get better soon
Sophie was really helpful and took time…
Sophie was really helpful and took time to go through everything with me and answer all my queries.
Thank you Sophie 😊
11 June 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review, we really appreciate you choosing to book with us many thanks sophie
Very helpful and patient
Very helpful and patient . Jane was so kind and really wanted to help us.
10 June 2026
Reply from Hays Travel - Castleford
Thank you so much for leaving such a lovely review!
Regards,
Ruby
Brilliant service once again
3 June 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review, we really appreciate you choosing to book with us again! :)
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