Hays Travel - Castleford Reviews 

Great customer service from Laura! She was patient, helpful and thorough! Gave her a basic outline of what we wanted and pricing and she absolutely smashed it! Laura is an asset to your company!

We found the assistant to be very helpful, friendly and Patient, we always use Hays Travel at Castleford, nothing is too much trouble from any of the staff

Claire from start to finish was fantastic so hopeful and honestly. Couldn't recommend enough. 5 stars 🌟

Very knowledgeable about the places you want to visit

The professionalism of the staff made the whole experience very easy to follow. Nothing was too much trouble. I will be going back there again.

1st class service as always Castleford branch . Girls are so helpful and friendly . Would not go anywhere else to book a holiday . Never feel rushed in making a holiday decision .

Staff were helpful ,patient and had good communication skills plus a great sense of humour

Easy, understands. Helpful - got us exactly what we wanted/ Ruby was very efficient

Very helpful, sorted and booked. Excellent

Fantastic staff,got loads of help nothing is too much trouble

Good interaction with agent (Sophia I think) very helpful and informative friendly and professional.

Went in with loads of money came out skint lol we use hays quite often when we go on holiday went to castleford for the day (usually go to Leeds) saw a good deal in their window for a cruise couple of extras on when we went in but not too extreme the staff in Hays are always very pleasant and helpful when it comes round to checking in they do it all for you nothing to worry about

We always go to the same shop and they even know us by name very helpful and always advise us on best places to visit the castleford branch is wonderful everyone is so friendly

Always book with hays travel friendly make you feel welcomed lovely bunch of women

Lovely knowledgeable staff good communication, no pressure,got me what I wanted within my budget

Know Claire very well, we have booked past holidays with her. Very friendly, helpful and professional.

We went into store to see if we could find a last minute deal for the end of this month after seeing that one we had our eye on went up in price! Chelsea managed to find the exact same holiday, for the same dates, cheaper than what we had just seen it! She was very professional and friendly, very helpful and informative. We booked and were happy! We went with our 2 young children who were quite bored whilst we went through all our holiday details, however…Hannah to the rescue! She entertained both children even though she didn’t need to! They loved the boat made out of 2 chairs, my son especially loved looking through the magazine with Hannah. My son has trouble with his speech yet Hannah made it look easy to communicate with him! He was comfortable in her company and that made us feel at ease when concentrating on our booking. We absolutely will book again in store rather than online just based on out experience on the 13/06/2026. Thank you so much Chelsea and Hannah!

Very kind and helpful assistant.

Unfortunately due to a fall was unable to fly.

She took us through steps we had to go through to reclaim payment through our insurance company.

Sophie was really helpful and took time to go through everything with me and answer all my queries.
Thank you Sophie 😊