Ruby your advisor was really friendly, my friend and I had called in your shop enquirying about a cruise. I've never been on a cruise before so I had a lot of questions.Ruby was very happy to help wit... See more
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See what reviewers are saying
Excellent service. The Castleford branch staff, headed by Laura are always really helpful and knowledgeable. Its always a pleasure dealing with this branch and the staff.
Company replied
Curtis, who was our in store travel consultant, was absolutely amazing. His customer service, support, advice and patience was absolutely fantastic. All the staff in store were friendly, they spoke to... See more
Company replied
Have used Hays at Castleford before and always been very happy with the professional and friendly attitude of the staff. Make booking a holiday easy and are attentive to requests.
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, United Kingdom
- 01977878617
4.9
Excellent
1k reviews
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Very helpful and efficient thank you.
3 May 2026
Reply from Hays Travel - Castleford
Thankyou so much for taking the time to leave a lovely review!
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
As always staff are brilliant cant…
As always staff are brilliant cant help enough even though I can be awkward 😅 they know me well Claire always manages to sort it for me 8 adults 3 children later
15 April 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
I never book a holiday anywhere else..I…
I never book a holiday anywhere else..I have never had a bad experience at Hays Castleford.the staff there are fantastic and they help you to find your perfect holiday with no fuss...it was a pleasure to book my little break with Hays..keep it up ladies and gents at Hays Castleford,and I look forward to booking with you again in the near future.
P.S....dont forget to feed the spider.😂😂👍
22 April 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
We are returning customers because you…
We are returning customers because you always get friendly service when you walk in and they all are very helpful when booking a holiday
19 April 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
laura
Friendly,quick and efficient
Curtis was very friendly and extremely helpful. We wanted a last minute holiday and he got us a great deal. Couldn't be happier
19 April 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
laura
Staff were excellent
Staff were excellent. Went in to discuss the holiday a week before with Jane who was lovely helping us explore our hoilday options. We booked with Curtis who explained the process fully (first time booking a holiday) service was excellent
18 April 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
laura
Chelsea was very helpful to make sure I…
Chelsea was very helpful to make sure I had everything I wanted for my cruise
9 April 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Staff in the Castleford shop are…
Staff in the Castleford shop are amazing, they are all very friendly. Claire who helped us book our cruise was very professional, polite and very helpful. Claire made sure she met every need we had to make sure everything was going to be perfect. I wouldn't go anywhere else but the Castleford store.
14 April 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback and for booking with us again,
Many Thanks
sophie
Reply from Hays Travel - Castleford
Thank you for such lovely feedback and for booking with us
Many Thanks
sophie
The best team
I sat for hours making sure our dream holiday was perfect. Nothing was too much trouble. Changes were made without hesitation. I wouldn’t book with anyone else.
12 April 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback and for booking with us again,
Many Thanks
Laura :)
Really helpful assistance with our flights booking.
Really helpful assistance with our flight booking, so helpful and listened carefully to our requirements, very helpful, thankyou .
9 April 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely review!
First class assistance from entering…
First class assistance from entering shop and leaving
1 April 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Everyone was really friendly
Everyone was really friendly. Very informative gave great advice. Booked our holiday with confidence. Highly recommended
28 March 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
sophie
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
The staff was very nice couldn't do…
The staff was very nice couldn't do enough for me it was the first time I visited the shop in castleford and I'll be going again brilliant service 👏 x
27 March 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
The staff are always helpful and…
The staff are always helpful and explain everything fully, I would highly recommend Hays Castleford
21 March 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely review! :)
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review! :)
Reply from Hays Travel - Castleford
Thankyou for taking the time to leave a lovely review, Joanne. We really appreciate it! :)
Lovely lady who was so patient whilst I…
Lovely lady who was so patient whilst I was trying to sort my bank card out .great customer service thank you
15 March 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
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