Ruby your advisor was really friendly, my friend and I had called in your shop enquirying about a cruise. I've never been on a cruise before so I had a lot of questions.Ruby was very happy to help wit... See more
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See what reviewers are saying
Excellent service. The Castleford branch staff, headed by Laura are always really helpful and knowledgeable. Its always a pleasure dealing with this branch and the staff.
Company replied
Curtis, who was our in store travel consultant, was absolutely amazing. His customer service, support, advice and patience was absolutely fantastic. All the staff in store were friendly, they spoke to... See more
Company replied
Have used Hays at Castleford before and always been very happy with the professional and friendly attitude of the staff. Make booking a holiday easy and are attentive to requests.
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, United Kingdom
- 01977878617
4.9
Excellent
1k reviews
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Always happy to book our holidays with…
Always happy to book our holidays with Hays Travel we are always received in a friendly welcoming manner and the staff are so helpful.
14 March 2026
Reply from Hays Travel - Castleford
Thankyou so much for your continued loyalty, and for taking the time to leave a lovely review! :)
Reply from Hays Travel - Castleford
Thank you fr such lovely feedback,
Many Thanks
Laura
The staff are very good especially…
The staff are very good especially Curtis who has booked a few holidays for me there is no pressure to book and he takes the time to listen to what I want.
13 March 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely review!
Hannah as been especially good and…
Hannah as been especially good and helpful with everything shes done for my holidays when ive been in and booked
13 March 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely review!
Very helpful and knowledgeable
11 March 2026
Reply from Hays Travel - Castleford
Thank you so much for your lovely review!
Fantastic service yet again from Hannah…
Fantastic service yet again from Hannah at the Castleford branch, found us exactly what we wanted for the price range we were looking for.
8 March 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback many thanks hays travel castleford
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Great service
I needed to get a nearby hotel but on the same flight as someone else and the girl at the shop was lovely and helpful too sorted in no time
1 March 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Had to cancel a holiday and swap it…
Had to cancel a holiday and swap it over Claire was very helpful as usual got it sorted out in no time
8 March 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Well the lady was excellent in every…
Well the lady was excellent in every department
23 February 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
informative.helpful and ready to advise…
informative.helpful and ready to advise on all aspects of our future holiday, would fully recommend this hays shop.
27 February 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
Very friendly staff
Very friendly staff, very helpful and have the knowledge. Holiday booked in 45 mins. Very happy.
5 March 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely review! :)
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura.
The staff here are superb
The staff here are superb, they are knowledgeable helpful and friendly I have used them for years. Laura and Clare look after me and both are excellent
2 March 2026
Reply from Hays Travel - Castleford
Thankyou so much for your lovely feedback! :)
Good vibes great holidays
The staff in the shop and the good energy was really nice. Hannah took brilliant care of me and got our holiday all sorted. I would and already have recommended to others.
11 January 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Always book my holidays through hays…
Always book my holidays through hays travel castleford staff really friendly and knowledgeable.Put you at ease when you are booking your holiday makes the experience so much easier. Would definitely recommend anyone who wants a package holiday to book through hays travel
15 February 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
We have always booked online but…
We have always booked online but decided last year to book through Hays travel in Castleford. We found it all stress free as Hannah took care of everything, including checking in. All we had to do was collect the tickets. So this year was a no brainier.
This year we went to see Hannah again. We wasn’t sure where we wanted to go and I just told her what we were looking for and she found a holiday which ticked all boxes. Thank you Hannah for that personal touch and great customer service.
14 February 2026
Reply from Hays Travel - Castleford
Thankyou so much for choosing to book with us again, and thankyou for taking the time to leave a lovely review for Hannah! :)
BRILLIANT service by Chelsea
BRILLIANT service by Chelsea, together with a smile.
All the staff in the Castleford branch do their very best to get you the best prices.
21 February 2026
Reply from Hays Travel - Castleford
Thankyou so much for booking with us again, and taking the time to leave a lovely review. It is very much appreciated :)
Highly recommended.
Once again we booked a holiday with Hayes Travel Castleford & per usual we had fantastic service from Sophie who is a credit to the branch & company, but to fair all of the Staff are great at this Branch, thank you Hayes Travel.
20 February 2026
Reply from Hays Travel - Castleford
Thank you for such lovely feedback,
Its really is appreciated,
Many Thanks
Laura.
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