We have been regular customers of Hays Travel Chard since the branch opened in Chard, mainly because we find the staff in your branch know us and we trust them to find us the holiday we want at the ri... See more
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See what reviewers are saying
Once again Sally has make this all happen here at the Chard office,always so helpful and friendly, it's why we always use yourselves
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Sally listened carefully to my requirements and did not attempt to presure me into a more expensive cruise. I really appreciated that.
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The customer Service from the ladies in the Chard branch is outstanding. We have used Hayes, Chard on more than one occasion and each time the service has been exceptional. I would like to give a big... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
17 Fore Street, TA20 1PP, Chard, United Kingdom
- 01460 298560
4.9
Excellent
446 reviews
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Staff were polite helpfully and happy…
Staff were polite helpfully and happy to accommodate our wishes.
Would always recommend Hays to friends and family
4 December 2025
Reply from Hays Travel - Chard
Thankyou for your amazing review. It was a pleasure to assist you with your booking. It is reassuring to know you would recommend us. Best regards Michele
Michelle at Hays Travel Chard…
Michelle at Hays Travel Chard understood what cruise we wanted to book and did the booking very efficiently. We were pleased with the friendliness and efficiency.
2 December 2025
Reply from Hays Travel - Chard
What an amazing review, thankyou. I am pleased that I was able to help you get your amazing holiday booked. Best regards Michele
City break with my grand daughter.
Very helpful, polite and informative. I booked my city break with them straight away and the service was exceptional. I am taking my 15 year old granddaughter away for some quality time together and an educational trip.
15 November 2025
Reply from Hays Travel - Chard
Many thanks for your lovely review of our service. It was a pleasure to assist you with your break and I hope that you both enjoy your break, regards, Sally
Tabi Richards was so Professional and…
Tabi Richards was so Professional and Helpful with the whole aspect of initially finding us a Holiday, and then eventually booking it.
13 November 2025
Reply from Hays Travel - Chard
Thank you very much for your kind review. It was a pleasure to assist with booking your amazing trip! Kind regards, Tabi.
Always very helpful and cheerful
Always very helpful and cheerful, wouldn't want to go anywhere else
7 November 2025
Reply from Hays Travel - Chard
Many thanks for your kind review of our service and for your continued support. I hope you have a fabulous time. Regards, Sally
Michele went out of her way to find…
Michele went out of her way to find what I was looking for.
1 November 2025
Reply from Hays Travel - Chard
Thankyou for an amazing review. Great to meet you and assist you with your holiday plans, best regards Michele
Reply from Hays Travel - Chard
Thank you very much for your review. It was a pleasure to assist with booking your holiday. Kind regards, Tabi.
Hays Travel Chard
Sally at Hays Travel Chard has always been so very helpful.Always easy to contact her and talks us through every step of our Cruise Bookings
19 October 2025
Reply from Hays Travel - Chard
Many thanks for your five star review. It was a pleasure to assist you with your travel plans again. I hope you have a lovely time. Kind regards, Sally
Always listen carefully to what our…Helpful
Always listen carefully to what our needs are,just so very helpful, pleasant, always go to Hays.
19 October 2025
Reply from Hays Travel - Chard
Thankyou so much for your amazing review. I am glad I was able to assist you with your plans, look forward to helping you in the future, Best regards Michele
A sensible pleasant lady talked me…
A sensible pleasant lady talked me through my options, no hard sell and understood my concerns so I was able to book my holiday with all questions answered
18 October 2025
Reply from Hays Travel - Chard
Many thanks for your five star review. It was a pleasure to assist you with your lovely booking. Please do not hesitate to ask if you have any questions before you travel. I hope you have a wonderful time. Kind regards, Sally
Nothing but issues…
Right from the beginning we had issues with our holiday. Our plane tickets had the wrong name on them and took over 2 weeks for them to sort their mistakes. This gave us a lot of stress and ruined the excitement of the holiday. When we got there the private transfers that they had organised didn't turn up and left us stranded at the airport. Costing me extra money to phone their company from abroad. Our transfers back to the airport hadn't been given enough time for us to get to the airport before the flight took off so we also had to rearrange that.
4 October 2025
Unprompted review
Reply from Hays Travel - Chard
Good Morning. I'm very sorry to hear about the issues you encountered with your transfers during your recent holiday, this is certainly not the experience we want any of our customers to have. Please be assured that we will be contacting you directly to discuss this further. Kind regards, Hays Travel Chard.
Reply from Hays Travel - Chard
Lovely review, Thankyou. I am glad your holiday was all sorted. Best regards Michele
Excellent service
Very helpful, friendly and efficient. I would definitely use them again rather than do it online
8 October 2025
Reply from Hays Travel - Chard
Thankyou very much for your lovely review, I am glad I was able to assist you with your plans, it is nice to know that , I managed to put you at ease Best regards Michele
Reply from Hays Travel - Chard
Thank you very much for your kind words and five star rating. It's always a pleasure to assist you with your travel plans. I hope you have a very enjoyable holiday.
I found that booking our first cruise…
I found that booking our first cruise was straightforward and stress free due to the experience and competence of the travel agent. We are going as a senior group with different complexities, but each one was dealt with with no problems at all. The travel agent seemed happy to concentrate on our booking and we didn't feel at all that we were taking too much time in ensuring we had covered everything correctly.
2 October 2025
Reply from Hays Travel - Chard
Thank you very much for your lovely review.
I was pleased to be able to assist you with your first cruise booking. Please do not hesitate to ask if you have any queries at all.
I hope that your first cruise will be a very enjoyable one! Kind regards, Sally
Reply from Hays Travel - Chard
Thank you so much for taking the time to review our service. We strive to give the very best customer experience every time. I hope that you have a very enjoyable holiday. Kind regards, Sally
Always found Sally to be very helpful…
Always found Sally to be very helpful and knowledgeable
30 September 2025
Reply from Hays Travel - Chard
Thank you very much for your five star review. It was a pleasure to assist you with your exciting travel plans. Please don't hesitate to ask if you have any questions at all before your trip. Kind regards, Sally
Karen went above and beyond at finding our perfect holiday.
Karen went above and beyond at finding our perfect holiday.
Very patient and knowledgeable.
14 September 2025
Reply from Hays Travel - Chard
Many thanks for taking the time to review our customer service. We are very pleased to have been able to assist you with your travel plans and hope you have a very enjoyable holiday.
Tabi was great
Tabi was great. She listened to our requests and worked with us to help us create the ideal mini break to Disneyland Paris.
21 September 2025
Reply from Hays Travel - Chard
Thank you very much for your kind review. It was a pleasure to assist with booking your very exciting trip! Thanks, Tabi :)
Reply from Hays Travel - Chard
Many thanks for taking the time to review our service. It was a pleasure to assist you with your booking and I hope you have a very enjoyable holiday. Kind regards, Michele
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