Michelle was very patient with us, reviewing numerous options s until we found the one that worked for us. Even contacted us on her day off to ensure everything was booked as we wanted. Went above and... See more
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We always try to book with Hays. Excellent customer service and always so helpful and price match where possible. We booked another holiday yesterday through Chelmsford with Marney and Joanne. Both... See more
Company replied
Our advisor her name is Leah Chelmsford branch so friendly? Very very good and understood what we needed and the after service was brilliant by Leah follow-up phone calls.
Company replied
The whole experience was absolutely amazing. THE staff especially JO were so professional and went out of her way helping us with our experience on booking The whole team worked so well togeth... See more
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Company details
- #20 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19-20 High Chelmer, CM1 1XL, Chelmsford, United Kingdom
- 01245801314
4.9
Excellent
962 reviews
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Leah is very welcoming and helpful
9 August 2026
Reply from Hays Travel - Chelmsford
HI Jennifer,
Thanks so much for your kind review, it was lovely to see you all!!
Leah.
Polite and efficient
7 August 2026
Trinity spent time with me finding out…
Trinity spent time with me finding out what I wanted from my holiday.
31 July 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure getting your holiday booked.
Trinity
Reply from Hays Travel - Chelmsford
Hi Alan,
Thank you for your kind words!
Always a pleasure serving you
Reply from Hays Travel - Chelmsford
Hello Michael
Thank you for the kind review, was lovely to meet you both.
Kind Regards
Michelle
Our advisor her name is Leah Chelmsford…
Our advisor her name is Leah Chelmsford branch so friendly? Very very good and understood what we needed and the after service was brilliant by Leah follow-up phone calls.
28 July 2026
Reply from Hays Travel - Chelmsford
Hi Carol,
Thank you very much for your kind review, it was a pleasure to get your holiday booked!
Leah.
Very efficient and friendly very…
Very efficient and friendly very helpful all the staff are always ready to sought any problems.will always recommend this Chelmsford branch Trinity always helps and keeps me in formed when l book a really excellent service
2 August 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure getting your holiday booked for next year.
Trinity
The staff were excellent
The staff were excellent, they listened to our needs and did their best to deliver the holiday we wanted.
We were very impressed.
1 August 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure to get this booked for you.
Trinity
Knowledgeable and friendly staff who…
Knowledgeable and friendly staff who were not pushy.
24 July 2026
Reply from Hays Travel - Chelmsford
Hi Joanne,
Thank you for your kind words!
Patience is perfect
Trinity & her colleague, a specialist in Maldives holidays, were patient with me, exploring different prices & variations to get the right fit for our dream holiday. Travel insurance was arranged before I left.
25 July 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure getting your dream holiday booked.
Trinity
Reply from Hays Travel - Chelmsford
Hi Ray,
Always a pleasure serving you :)
Outstanding
The lady that I spoke to was really nice and kind and understanding we spent awhile going through holidays in the end we both decided on a good holiday so I paid for it there and then thank you very much
29 July 2026
Reply from Hays Travel - Chelmsford
Hello, Dean
Thank you for your kind reply, we found what you was looking for, and you are sure to have a brilliant trip.
Kind Regards
Michelle
The whole experience was absolutely …
The whole experience was absolutely amazing. THE staff especially JO were so professional and went out of her way helping us with our experience on booking The whole team worked so well together. We will thoughly recommend to others to book with you.amazing holiday.
27 July 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind words, it was a pleasure to meet you both, and book your getaway for you x
Great friendly staff .
27 July 2026
Reply from Hays Travel - Chelmsford
Hi Trevor,
Thank you so much for leaving a review. It was a pleasure to meet you both and get your holiday booked!
Marney :)
Booking a holiday
Michelle dealt with my holiday choice professionally and effectively.
Left leaving happy from start to finish.
Well done 👍
24 July 2026
Reply from Hays Travel - Chelmsford
Hello Carl
Thank you for your kind review always a pleasure.
Kind Regards
Michelle
Michelle was great! Book your holiday with Michelle!
Michelle was very patient with us, reviewing numerous options s until we found the one that worked for us. Even contacted us on her day off to ensure everything was booked as we wanted. Went above and beyond and cannot recommend her highly enough.
16 July 2026
Reply from Hays Travel - Chelmsford
Hi Nicola
Thank you for your kind review. Your very welcome, we are always here to help.
Kind Regards
Michelle
Very professional and prompt service
16 July 2026
Reply from Hays Travel - Chelmsford
Good Afternoon, Tony
Thank you for your kind Review.
Kind Regards
Michelle
The staff were very welcoming and friendly. Extremely helpful in arranging our flights booking.
From the outset we were made welcome. Staff we extremely helpful making the booking process pleasurable.
21 July 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind words, It was pleasure to book your flights for you, I hope you have a wonderful time with your family x
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