Hays Travel - Chelmsford Reviews 

993
TrustScore 5 out of 5

4.9

19-20 High Chelmer, CM1 1XL Chelmsford, GB


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Rated 5 out of 5 stars

Trinity that works in the Chelmsford office is amazing, she helped us last year with our cruise, she was so helpful we booked again this year with her, there wasn't anything she wouldn't do for us,... See more

Company replied

Rated 5 out of 5 stars

Marney was incredibly helpful over our 2 visits. We went in not really knowing where we wanted to go. Her excellent knowledge about the different locations resulted in us booking a holiday in Italy. N... See more

Company replied

Rated 5 out of 5 stars

Our experience was made great by Evita. It was mostly your travel consultant, EVITA. I had spoken to her three times prior to actually booking. A solo trip to Australia is completely out of my co... See more

Company replied

Rated 5 out of 5 stars

We always try to book with Hays. Excellent customer service and always so helpful and price match where possible. We booked another holiday yesterday through Chelmsford with Marney and Joanne. Both... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 19-20 High Chelmer, CM1 1XL, Chelmsford, United Kingdom

  • 01245801314

4.9

Excellent

TrustScore 5 out of 5

993 reviews

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4.9

All reviews

(993)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Fantastic service, able to book the holiday we wanted with ease and best service. Payment easy and straightforward and all documents received as promised. Thank you so much for this. Plus am already popping spending money onto my Hays card to have my spending money reqdy for ease of payment when I get there.

30 March 2026
Hays Travel - Chelmsford logo

Reply from Hays Travel - Chelmsford

Thank you for your kind review it is always a pleasure to book your holidays.

Hays Travel Chelmsford

Rated 5 out of 5 stars

We always use Hays in Chelmsford

We always use Hays in Chelmsford
Helpful knowledgeable friendly staff

30 March 2026
Hays Travel - Chelmsford logo

Reply from Hays Travel - Chelmsford

Thank you for your kind reply it is always a pleasure to get your holidays book.

Trinity

Rated 2 out of 5 stars

The Asian lady in High Chelmer shopping…

The Asian lady in High Chelmer shopping centre Chelmsford selling the euro currency, really had me over charging me £3.99 for buy back which was not offered and not needed, and gave me yhe worst rate of 1. 05, also not explained at time of purchase. It wasnt till i left the shop i looked at the reciept to see what awful rate and deal i had been given without explaining to me. How many others are being conned like this. She must be on a great commission bonus in that shop. Its a shame as the holiday sales girls are first class, but now we are put off using this shop again due to the currency lady. I fid email and complain but heard nothing back at all which was dissapointing

5 November 2025
Unprompted review
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Reply from Hays Travel - Chelmsford

Good Afternoon Andrew,

We are sorry to hear any inconvenience that occurred in store. We have not received any complaint from yourself. Please could we ask you to re send this complaint to chelmsfordhighstreet@hays-travel.co.uk so we can get a manager to look into this for you.

Hays Travel Chelmsford

Rated 5 out of 5 stars

Jo was very helpful when booking our…

Jo was very helpful when booking our holiday, she was very friendly and we felt very relaxed as she was not pushy either.

29 March 2026
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Reply from Hays Travel - Chelmsford

Thank you for your kind words, it was a pleasure to book your holiday for you .. jo

Rated 5 out of 5 stars

Very good experience

Very good experience specially the lady who helped me .

23 March 2026
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Reply from Hays Travel - Chelmsford

Thank you for your kind review it was a pleasure booking your holiday.

Trinity

Rated 5 out of 5 stars

Julia was super helpful and made the…

Julia was super helpful and made the whole process really easy. She made great suggestions and was very professional

19 March 2026
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Reply from Hays Travel - Chelmsford

Thank you for booking with me . I hope you have a Magical time . xx

Rated 5 out of 5 stars

Holiday to Lanzarote

Very professional young lady we have booked with Hayes before and are always pleased with the service they provide.

10 March 2026
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Reply from Hays Travel - Chelmsford

Good Afternoon,

Thank you so much for your lovely review!

Kind Regards,

Evita

Rated 4 out of 5 stars

Friendly ,helpful ,experienced staff.

Friendly ,helpful ,experienced staff.
Access to multiple companies and offers.

28 February 2026
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Reply from Hays Travel - Chelmsford

Thank you for your kind reply it was a pleasure getting your holiday booked!

Trinity

Rated 4 out of 5 stars

Michelle was very friendly....

Michelle was very friendly and straight forward to deal with.

6 March 2026
Hays Travel - Chelmsford logo

Reply from Hays Travel - Chelmsford

Hello, Grant

Thank you for your kind Review.

Kind Regards

Michelle

Rated 5 out of 5 stars

Listened and taylored our holiday…

Listened and taylored our holiday exactly to our request,

3 March 2026
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Reply from Hays Travel - Chelmsford

Thank you for your kind review. It was a pleasure to see you again in store and help to book your fabulous trip to Italy.
Victoria

Rated 5 out of 5 stars

Friendly, professional and very Helpful

I had to visit twice over the weekend to arrange my trip later this year, with my friend from New Zealand. As I had asked for a few different options on flights, hotels and excursions. This took over 5hrs of Debbie's time. A big thank you to Debbie for her patience, Reece's recommendations on Hotels and excursions. Both of them were very helpful and informative, with suggestions and recommendations. Even though this took a very long time, to plan and execute. I never once felt rushed, or pressured into making a booking. Looking forward to our trip later this year. Thank you again Debbie and Reece for all your help.

28 February 2026
Rated 5 out of 5 stars

Good afternoon to all in hays travel . thanks to leah and brooke for help me to get a good deal on a trip to the ROYAL EDINBURGH military tattoo . All the staff are good and friendly .

Good afternoon to all in hays travel good staff and a good service . I will keep booking my holidays with hays travel .thanks to leah and brooke for there help on my trip the royal edinburgh military tattoo in AUG26 ..KEEP UP THE GOOD WORK .. thank mr j lane

1 March 2026
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Reply from Hays Travel - Chelmsford

Johnnie,

We appreciate you taking the time to share your positive experience with us. We're so happy to hear that we could provided good service, and we look forward to helping you book future holidays.

Thank you,
Brooke and Leah

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