Trinity that works in the Chelmsford office is amazing, she helped us last year with our cruise, she was so helpful we booked again this year with her, there wasn't anything she wouldn't do for us,... See more
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Marney was incredibly helpful over our 2 visits. We went in not really knowing where we wanted to go. Her excellent knowledge about the different locations resulted in us booking a holiday in Italy. N... See more
Company replied
Our experience was made great by Evita. It was mostly your travel consultant, EVITA. I had spoken to her three times prior to actually booking. A solo trip to Australia is completely out of my co... See more
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The young girl helped me set up my Ryanair website and was so helpful and a very happy member of staff, I will recommend Hays Travel to all my friends
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19-20 High Chelmer, CM1 1XL, Chelmsford, United Kingdom
- 01245801314
4.9
Excellent
994 reviews
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Friendly helpful staff
Friendly helpful staff. Understood our requirements and was patient!
12 February 2026
Reply from Hays Travel - Chelmsford
Hi Leslie and Jean,
It was lovely meeting you both yesterday, i'm glad we was able to find you a holiday and thank you for being patient with me :)
Brilliant helpful staff as always.
11 February 2026
Reply from Hays Travel - Chelmsford
Hi Stephanie,
Thanks for you kind review!
Leah.
Trinity as always
Trinity as always, was so helpful sorting out a holiday for the family. We took a long time deciding but she was very patient and talked us though our best options. She has done all the paperwork and will be checking us in, ensuring a stress free experience for us all.
11 February 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure getting another holiday booked for you. I look forward to booking more of your holidays.
Trinity
Reply from Hays Travel - Chelmsford
Hi Lisa,
Thank you for your review, i am very sorry that you had to wait over an hour before booking you, as you can appreciate Sundays can be exceptionally busy for us. But we thank you for your patience :)
Reply from Hays Travel - Chelmsford
Thank you for your kind review
Michelle
Staff exceptional
The quality of the staff knowledge and friendly approach to finding exactly what I was looking for.
1 February 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind review it was a pleasure getting your holiday booked.
Trinity
Always so helpful
Usually I pop in to Hays Travel Chelmsford as they are always so approachable and helpful but as it was pouring down with rain, I rang the shop and was helped to find a perfect holiday at a good price by Marney. Thank you 🤩
4 February 2026
Reply from Hays Travel - Chelmsford
Thank you for booking with us, enjoy your holiday!!
Marney :)
Reply from Hays Travel - Chelmsford
Hi Julie,
Thanks so much for your kind review, it was a pleasure getting your holiday booked for you :)
Leah.
VERY GOOD SERVICE
5 February 2026
Reply from Hays Travel - Chelmsford
You are very welcome , was lovely to meet you both . Thank you for your bookings .
Julia x
As usual our visit to this travel agent…
As usual our visit to this travel agent was a successful experience. Julia, who manages our trips, was very helpful. The staff are knowledgeable and friendly.
5 February 2026
Reply from Hays Travel - Chelmsford
Thank you , its always lovely seeing you both . Thank you again for your bookings ,Julia x
Hays was recommended by a friend
Hays was recommended by a friend, in particular Trinity. Trinity was very helpful, pleasant and very knowledgeable.
29 January 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind reply it was a pleasure to get your cruise booked.
Trinity
A successful first visit to Hays
We were very happy with the Reece, who listened to what we wanted, suggested options and explained what each location offered.Holiday booked 👍
1 February 2026
Reply from Hays Travel - Chelmsford
Hi Paul,
Thank you for your kind words, it was a pleasure finding you a holiday :)
Very good experience very helpful
Very good experience very helpful . Was happy with the experience I had . Very good company to book with and we use them again in the future .
27 January 2026
Reply from Hays Travel - Chelmsford
Thank you for your kind reply it was a pleasure getting your holiday book.
Trinity
Welcomed with a smile
Welcoming, helpful, listened to our needs.
Made sure we understood the process of booking and next steps.
2 February 2026
Very friendly and polite service…
Michelle was very thorough in going through the various options for our trip.
Please note my name is FRANK
26 January 2026
Reply from Hays Travel - Chelmsford
Hello Frank
Thank you for your kind review, and thank you for booking with Hays Travel.
Kind Regards
Michelle
Staff member who we dealt with was…
Staff member who we dealt with was excellent very helpfull
2 February 2026
Reply from Hays Travel - Chelmsford
Hi Stephen,
Thank you very much for your kind review! It was a pleasure to get your holiday booked! :)
Leah.
Jo was fantastic very helpful and…
Jo was fantastic very helpful and listen to us for what we wanted.
1 February 2026
Knowledgeable of the location that we…
Knowledgeable of the location that we wanted to go too, was very helpful.
25 January 2026
Reply from Hays Travel - Chelmsford
Thank you for taking the time to reply to our survey and your positive comments.
It was a pleasure to book your holiday
Debbie
All the staff are very helpful…
All the staff are very helpful specially Michelle who sorted the holiday out she new exactly what she was doing
1 February 2026
Reply from Hays Travel - Chelmsford
Hello, Mr Jay
Thank you for your kind review and for booking in store at Chelmsford it was a pleasure to help you find your holiday.
Kind Regards
Michelle
Ease of booking and friendly
Ease of booking and friendly, knowledgable and helpful staff as always. We have always found booking through Hays gives us another level of support if we need it.
1 February 2026
Reply from Hays Travel - Chelmsford
Thank you so much for your kind feedback! And thank you again for being so patient with me while I’m training — it’s very much appreciated. We look forward to helping with your next holiday.
Marney :)
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