This is our second holiday booking with Hayes Travel. Peter the manager was very attentive, polite and patient. We didn’t feel rushed to make a decision and the whole booking experience was dealt with... See more
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Charlotte has been very good in face to face service. She is very patient and flexible in anwsering and seeking information on the hoof. Far better than booking this all on line.
Company replied
Very clear and concise about all possible routes/times. Good guidance- I don’t travel often! A good experience overall.
We very pleased, the person we delt with was extremely polite and patient putting together our multiple hotel road trip and several changes to achieve a great price. Second time booking through Hays i... See more
Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
159 High Street, GL50 1DF, Cheltenham, United Kingdom
- 01242808481
4.9
Excellent
602 reviews
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Back again!
This is our second holiday booking with Hayes Travel. Peter the manager was very attentive, polite and patient. We didn’t feel rushed to make a decision and the whole booking experience was dealt with professionally and efficiently. We would definitely recommend.
27 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Charlotte the Star
Charlotte has been very good in face to face service.
She is very patient and flexible in anwsering and seeking information on the hoof.
Far better than booking this all on line.
29 July 2026
Reply from Hays Travel - Cheltenham
Thank you for the great feedback! I always strive to be patient and flexible when assisting customers and it's great to know that our in-person service is appreciated! - Charlotte
Very clear and concise about all…
Very clear and concise about all possible routes/times.
Good guidance- I don’t travel often!
A good experience overall.
31 July 2026
Easy booking to make
Easy booking to make, handled quickly and straightforward, no hassle or pressue.
29 July 2026
Reply from Hays Travel - Cheltenham
Thank you for your wonderful feedback! I'm glad I made your booking experience quick, straightforward, and hassle-free! - Charlotte
Booked city break to Barcelona
Booked city break to Barcelona, Peter was very helpful, accommodating and booked holiday for me
28 July 2026
Reply from Hays Travel - Cheltenham
Thank you Saba, I was lovely to be able to assist you with your trip. See you soon for the boarding passes. All the best Peter
The young lady who booked our cruise…
The young lady who booked our cruise was extremely efficient and the service was excellent
21 July 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely review :)
Hayes Travel (Peter) - Great Service
Great, friendly and professional service from Peter who quickly confirmed our requirement then provided options in a timely manner then supported us throughout the booking and confirmation process.
20 July 2026
Reply from Hays Travel - Cheltenham
It was so lovely to meet you both, you are pure delight to talk to and I’m thrilled I’ve help to arrange your holiday . I’ll help you every step of the way. Very best Peter
Charlotte was superb help and made…
Charlotte was superb help and made booking a lot easier, then helping to resolve flight issues
14 July 2026
Reply from Hays Travel - Cheltenham
Thank you for your wonderful feedback! I'm glad I was able to make the booking easier for you and also help to resolve flight issues. - Charlotte
Reply from Hays Travel - Cheltenham
Thank you for your kind review :)
Great service from start to finish
23 July 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely review!
Time to listen to us to find a holiday…
Time to listen to us to find a holiday that was right for us both this was outstanding so happy.
22 July 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely review!
Reply from Hays Travel - Cheltenham
Thank you for your kind review, it is always lovely to see you!
Reply from Hays Travel - Cheltenham
Thank you for your kind review :)
Booking our cruise with Ashleigh at…
Booking our cruise with Ashleigh at your Cheltenham branch was a very good experience, she sorted everything we requested, will definitely book with Ashleigh again.
18 July 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely review, I hope you have a great time!
The agent was really knowledgeable and…
The agent was really knowledgeable and helpful.gave us great confidence booking our holiday and no enquiry was too much trouble
16 July 2026
Reply from Hays Travel - Cheltenham
Thank you for your wonderful feedback! We appreciate your kind words :)
Friendly and very efficient
Friendly, helpful staff. Very efficient. I was just booking a flight, but the whole process was explained to me, clearly, including the next steps. Very easy.
15 July 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely review, I hope you have a great time :)
I booked a holiday to Sydney over…
I booked a holiday to Sydney over Christmas. The staff in the Cheltenham branch were really knowledgeable and helpful : they helped me to get the right flights, with convenient connections.
7 July 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely review :)
The agent was extremely helpful and…
The agent was extremely helpful and courteous. It was a pleasure to do business.
10 July 2026
Reply from Hays Travel - Cheltenham
Thank you so much for your wonderful review! I am delighted to hear that you had such a positive experience and that you found me helpful and courteous. I truly appreciate your kind words. - Charlotte
The assistant was happy to listen to…
The assistant was happy to listen to all my questions.
3 July 2026
Hays are always very helpful when you…
Hays are always very helpful when you are looking at holidays . They discuss what you would like and look at cost and availability.They print out information for you
9 July 2026
Reply from Hays Travel - Cheltenham
Thank you Jeanne, its always lovely to see you and assist with your holidays. Your kind feedback is very much appreciated. All the best Peter
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