Excellent service from Liam in Chester first time I have booked through an agents in a long time, took all the stress of booking separate deals. Definitely the way I book in the future.
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See what reviewers are saying
Excellent service , helpful friendly staff . Found a perfect holiday , great choice and flexible payments if you need it . Would highly recommend Chester store .
Company replied
We wanted a quick getaway and didn’t really know where we wanted to go. Faye (who had planned our previous break) came up with a brilliant suggestion that got us hooked. She then booked all aspects of... See more
Company replied
We are more than pleased with the service my husband and I receive from Hays Travel Chester the staff are wonderful and go out of their way to please.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Bridge Street, CH1 1NG, Chester City, United Kingdom
- 01244 456786
4.9
Excellent
855 reviews
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Nicola was great told her what we were…
Nicola was great told her what we were looking for she got us all what we wanted for our holiday. Always book through Hays Travel.
15 January 2026
Reply from Hays Travel - Chester
Hi Kathryn! We appreciate you sharing your experience. We're happy to hear that we were able to meet your holiday needs, and we thank you for booking with us.
Pick a ideal holiday
Willing to spend as much time to ensure we got the cruise we wanted, friendly and knowledgeable.
14 January 2026
Reply from Hays Travel - Chester
Many thanks for leaving us this fab review and glad to be able to help. Ruby
Nichola at Hays travel chester she was…
Nichola at Hays travel chester she was amazing so so helpful,excellent at her job lovely lady
10 January 2026
Reply from Hays Travel - Chester
Thank you so much for this lovely review and glad to be able to help, Sanem
Holidays made easy …
From the moment that I made my enquiry nothing was to much for Faye who was our travel agent. We had a lot of different requests and she went above and beyond to make sure we got the holiday we wanted. As always Hayes Travel in Chester didn't disappoint.
9 January 2026
Reply from Hays Travel - Chester
Hi Jacqueline,
Thank you so much for your lovely review, I'm so glad we found you something!
Faye
Very efficient and the service on the…
Very efficient and the service on the phone from start to end was good booked my hoilday and seats on the plane all done on the phone
9 January 2026
Reply from Hays Travel - Chester
Thank you so much Wendy for booking another holiday with us and always here to help. Faye
The lady I booked through was exerlent…
The lady I booked through was exerlent and helpful throughout the booking
6 January 2026
Reply from Hays Travel - Chester
Thank you for giving us this lovely review and thank you for booking with me, Sanem
Reply from Hays Travel - Chester
Hi Lindsay. We're happy to hear that our service was quick and efficient. We appreciate your positive feedback regarding the expertise. :) Happy New Year to you!! Thanks.
Nicola was very helpful and found the…
Nicola was very helpful and found the perfect holiday
28 December 2025
Reply from Hays Travel - Chester
Thank you so much for booking with us and leaving this lovely review, Nicola
Couldn’t ask for more.
18 December 2025
Reply from Hays Travel - Chester
Thank You - Hope you had a lovely Christmas :)
Another trip booked with lovely Sanem
Another trip booked with lovely Sanem! One of many for next year. We love the team at Hays ⭐️♥️
17 December 2025
Reply from Hays Travel - Chester
Hi Amy! Thank you for this lovely review. We love getting your holidays booked and always a pleasure :)
Reply from Hays Travel - Chester
Hi Mrs Perry, thank you for the 5 star review! We are all very grateful :)
Reply from Hays Travel - Chester
Thank you for your lovely review! I’m so glad I could help.
— Faye
…would highly recommend Hayes at Chester
Really pleased with the service we received from Hayes in Chester. We always go there to book our holidays. They are fantastic. So helpful and knowledgeable especially Ruby!! Would highly recommend
6 December 2025
Reply from Hays Travel - Chester
Aww Patricia, this is lovely! Thank you so much :) I always love booking your holidays and always a laugh when you come into store. Hope to see you again soon! Have a lovely Christmas. Thanks, Ruby
Great service qwick and easy nice staff…
Great service qwick and easy nice staff gave us everything we needed. Arranged to print off all the paperwork which was great so we don't have to worry about anything also been.in contact about changing money couldn't as for anything more really thank you chester
28 November 2025
Reply from Hays Travel - Chester
Hi Diane, this is lovely to read! Thank you so much for the 5 star review. Always a pleasure to help and we hope you have an amazing time away. Hopefully we will see you again soon for your up-coming trips :)
Skilled
Skilled, polite, experienced sales person who had visited destinations we were booking for.
1 December 2025
Reply from Hays Travel - Chester
Hi Jane, thank you for the 5 star feedback. Always a pleasure to help :)
Reply from Hays Travel - Chester
Hi Keith, thank you for the 5 star review! Always happy to help and we hope you have a lovely time away :)
Reply from Hays Travel - Chester
Hi Mr Norbury! Thank you for the 5 star review about my service. I am glad I was there to help and i'm so happy it all went smoothly for you :) Thank you for always choosing Hays Travel, Chester and we hope to see you again soon. Thanks, Ruby
Far east anniversary
The holiday we wanted with all the help and information we needed
25 November 2025
Reply from Hays Travel - Chester
Hi Egon, thank you for this lovely review! Always happy to help and we hope to see you again soon :)
Excellent
Lexi was very professional and very helpful. Also very welcoming as always at Hayes Chester
26 November 2025
Reply from Hays Travel - Chester
Hi Pam, thank you for this review! I am so glad Lexi was there to help and we hope to see you again soon :)
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