Excellent service , helpful friendly staff . Found a perfect holiday , great choice and flexible payments if you need it . Would highly recommend Chester store .
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See what reviewers are saying
We wanted a quick getaway and didn’t really know where we wanted to go. Faye (who had planned our previous break) came up with a brilliant suggestion that got us hooked. She then booked all aspects of... See more
Company replied
We are more than pleased with the service my husband and I receive from Hays Travel Chester the staff are wonderful and go out of their way to please.
Company replied
We went into Hayes travel in Chester to find out about a potential Cruise holiday. We are complete novices when it comes to cruise holidays so wanted some advice and guidance to avoid making a mistake... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Bridge Street, CH1 1NG, Chester City, United Kingdom
- 01244 456786
4.9
Excellent
854 reviews
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The ladies on duty were very helpful
The two ladies on duty were very helpful and their attitude was excellent. We booked a cruise for next March and they talked us through the details in a clear and concise manner so please pass on our thanks. Norman.
8 May 2026
Reply from Hays Travel - Chester
Thanks for your lovely review Norman, I'm so glad you were happy with our service :)
Excellent and genuinely friendly service!
Excellent, professional yet genuinely friendly service from Faye, Sanem and Bradley that could not be faulted! Thank you all!
3 May 2026
Reply from Hays Travel - Chester
Hi Lovely lady Trudy, always nice to see you and thank you for booking with us again. Have a lovely time and big hugs form all of us in Chester.
Sanem
Extremely helpful and good advice
From the minute we walked into the shop we were greated with a smile and offered a seat. We knew what we wanted and were dealt with efficiently and informed of extras that we could book to our benefit. By the time we left we were extremely happy and felt reassured. We will be looking out for Sanem next time we want to book our holiday, she now feels like a friend.
2 May 2026
Reply from Hays Travel - Chester
We appreciate you sharing your kind words! We're happy to hear that you felt welcomed and that your needs were efficiently met. It's great to know our service made such a positive impact, and we look forward to assisting you again.
Kind Regards
Hays Travel
Reply from Hays Travel - Chester
Thank you Mr. Hall as always my pleasure to help and be a part of of your adventures so thank you for booking with me again. Sanem
Reply from Hays Travel - Chester
Many thanks as always booking with us Denise. Thank you, Sanem
Lovely friendly and very helpful staff
Lovely friendly and very helpful staff, quick and efficient, other staff offered advice and information as well, such as having been to a particular place on the holiday that I was interested in, will definitely use them again .
27 April 2026
Reply from Hays Travel - Chester
Thank you so much for booking with me again and always lovely to get involved with your trips. We are very luck to have customer like you, big hugs Sanem
Faye was really helpful
Faye was really helpful with providing all of the information requested as well as being friendly and professional at all times.
21 April 2026
Reply from Hays Travel - Chester
We appreciate you taking the time to leave us such a great review! We're so glad to hear that you found our team member helpful, friendly, and professional.
Kind Regards
Hays Travel
The amazing Travel Agent called SANEM.
Sanem made our experience 1st class. She went above and beyond. She was so desperate to make sure our trip was exactly what we wanted, she even stayed late to ensure all the elements were booked. She is just wonderful. First Class Travel Agent. Well done Hays for employing such an amazing agent.
25 April 2026
Reply from Hays Travel - Chester
We appreciate you taking the time to share your wonderful experience. We're so glad to hear that you received first-class service and that your agent went above and beyond to ensure your trip was exactly what you wanted.
Kind Regards
Hays Travel
Sanem and the team were amazing
Sanem and the team were amazing.
They were extremely understanding with my requirements and found a brilliant solution.
Sanem is our ‘Go To’ travel advisor and offers a service way and beyond her role.
23 April 2026
Reply from Hays Travel - Chester
We appreciate your kind words! It's wonderful to hear that our team provided such helpful service and found a great solution for your needs. We value your continued trust.
Kind Regards
Hays Travel
it's really important having the right…
it's really important having the right people in the job , and you got that right with Bradley, he had a fantastic customer connection with us , and we were made to feel at ease so we could voice comfortable input from the start , he loved his job that shone through, he was very informative, we did not feel rushed he went the extra mile to get it right , his customer service was excellent!! And secured a booking !!!
18 April 2026
Reply from Hays Travel - Chester
We're happy to hear about the fantastic customer connection you experienced! It's great to know you felt at ease and that our team member's passion and dedication shone through. Thank you for your positive feedback!
Kind Regards
Hays Travel
Lisa at the Chester branch
Lisa at the Chester branch, was very friendly and sorted our flights to Australia, also explained to call in the office the day before we fly to print our boarding pass.
14 April 2026
Reply from Hays Travel - Chester
Hi Rose, thank you for the lovely feedback about Nicola :) Always happy to help and we hope to see you again soon! Thanks, Ruby
Reply from Hays Travel - Chester
We appreciate you taking the time to share your kind words. We are so happy to hear that you find our staff helpful and friendly.
Kind regards
Hays Travel
Chester Hays wonderful staff
Sanem was wonderful from Chester Hays sorted my request and kept me up to date. Very confident using Hays. Thankyou Sanem
12 April 2026
Reply from Hays Travel - Chester
We're happy to hear that our team member provided wonderful service and kept you well-informed. We appreciate your confidence in us and thank you!
Kind regards
Hays Travel
The member of staffs knowledge
The member of staffs knowledge. We gave her our requirements and she was able to show us wat was available.
She than sorted out all the paperwork we required for our trip, extremely efficient and friendly
9 April 2026
Reply from Hays Travel - Chester
Thank you so much for your lovely review! I'm so glad we could help. Thanks Louise :)
Reply from Hays Travel - Chester
We appreciate you sharing your feedback! We are happy to hear you found our team's knowledge and experience helpful for your needs.
Kind regards
Hays Travel
Sanem is such an amazing travel agent!
Sanem is such an amazing travel agent! Let us take our time and truly wanted to make sure we found somewhere that would be right for us - without feeling pressured.
A fabulous member of the team.
6 April 2026
Reply from Hays Travel - Chester
Thank you so much for your lovely review - We are very lucky to Sanem in the Chester City branch
Sanem was great and so knowledgeable so…
Sanem was great and so knowledgeable so we booked our holiday with confidence.
7 April 2026
Reply from Hays Travel - Chester
Hi Michelle,
Always my pleasure to help and send lovely people back to my homeland! So happy I could help.
Sanem.
Reply from Hays Travel - Chester
Thank you for your lovely comments and booking with us again. Kind regards, Team Chester
Faye was amazing!
Faye was amazing!! She helped us book an amazing holiday with great advice and pointers for location and hotels. She really understood what we were asking for and made it all super simple to book. I would definitely recommend Hays for a travel agents and specifically Faye for all your girls holiday bookings needs!
4 April 2026
Reply from Hays Travel - Chester
Thank you so much for your lovely review! I'm so glad to have helped you both 😊
Louise was excellent and helped us…
Louise was excellent and helped us through the booking process
1 April 2026
Reply from Hays Travel - Chester
We appreciate you taking the time to leave us such a wonderful review. We are so glad that our booking process was helpful for you.
Kind regards
Hays Travel
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