Excellent service from Liam in Chester first time I have booked through an agents in a long time, took all the stress of booking separate deals. Definitely the way I book in the future.
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See what reviewers are saying
Excellent service , helpful friendly staff . Found a perfect holiday , great choice and flexible payments if you need it . Would highly recommend Chester store .
Company replied
We wanted a quick getaway and didn’t really know where we wanted to go. Faye (who had planned our previous break) came up with a brilliant suggestion that got us hooked. She then booked all aspects of... See more
Company replied
We are more than pleased with the service my husband and I receive from Hays Travel Chester the staff are wonderful and go out of their way to please.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Bridge Street, CH1 1NG, Chester City, United Kingdom
- 01244 456786
4.9
Excellent
855 reviews
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Posting glossy ads of a country in war
RE- Hays Travel Chester
Posting glossy holiday adverts for Dubai while there is active war in the region feels tone deaf and inappropriate. People are suffering, families are being displaced, and this comes across as putting sales before basic human compassion.
Really disappointed in the lack of sensitivity shown here.
1 March 2026
Unprompted review
Reply from Hays Travel - Chester
Good Morning John,
Thank you for raising your concerns.
This particular post was pre-loaded and scheduled prior to the escalation of the issues overseas. Unfortunately, it was mistakenly not removed once the situation developed, and we sincerely apologise for that oversight.
It was never our intention to appear insensitive or to diminish the seriousness of what is happening. We fully recognise that many people are affected and suffering, and we understand why the timing of the post has caused upset.
Thank you for bringing it to our attention — we appreciate the feedback and will be reviewing our processes to ensure greater sensitivity in future.
Hays sraff are great
Hays staff are polite, friendly, helpful and are prompt at returning calls/emails. They are able to match online prices most of the time which means you have face to face customer service.
We've been using Hays Travel for years.
25 February 2026
Reply from Hays Travel - Chester
Thank you do much for this lovely review and always our pleasure to help.
Lovely helpful staff
26 February 2026
Reply from Hays Travel - Chester
Hi Claire, thank you for this review! Always happy to help and always nice to see you in store :)
The staff at the Chester branch of Hays…
The staff at the Chester branch of Hays Travel provided us with a most efficient and pleasant service, when booking our first river-cruise with TUI. All our questions were answered fully,and to our satisfaction. All the relevant documentation was promptly E-Mailed same day by Faye, well done.
24 February 2026
Reply from Hays Travel - Chester
We're delighted to hear that you received such efficient and pleasant service at the Chester branch when booking your first river cruise. It's great to know all your questions were answered fully and that the documentation was promptly emailed.
Hays Travel
The Hays representative was…
The Hays representative was knowledgeable and very helpful. The process of booking went very smoothly
12 February 2026
Reply from Hays Travel - Chester
We appreciate you taking the time to leave us such a wonderful review! We are so glad to hear that your booking process went smoothly.
Hays Travel
Very helpful members of staff in the…
Very helpful members of staff in the Chester office
22 February 2026
Reply from Hays Travel - Chester
We appreciate you taking the time to share your experience. We're so glad to hear that our Chester office staff were helpful to you.
chestercity, Hays Travel
Great holiday
Great holiday, easy booking, some problems but sorted, great staff really helpful.
21 December 2025
Reply from Hays Travel - Chester
We appreciate you sharing your experience. We're glad that our staff were helpful and that we sorted out the problems.
chestercity, Hays Travel
We told the lady what we needed for our…
We told the lady what we needed for our holiday and she went all out and found every thing we asked the right destination the right hotel the right flights
19 February 2026
Reply from Hays Travel - Chester
We appreciate your fantastic review! We're happy to hear that the lady went all out and found everything you asked for to create the perfect holiday.
Hays Travel
Nicola was very professional attended…
Nicola was very professional attended to us without any fuss completed our booking very quickly always use hayes travel x
17 February 2026
Reply from Hays Travel - Chester
We appreciate your continued loyalty and are so glad that the booking was completed quickly and professionally. We hope you have a wonderful trip!
Fabulous help from the lovely ladies at…
Fabulous help from the lovely ladies at Hayes travel, smooth, professional, friendly, helpful and efficient. Makes booking a holiday a breeze !
17 February 2026
Reply from Hays Travel - Chester
EVANS,
We're happy to hear that our team made booking your holiday smooth and easy! Thank you for your kind words; we appreciate your positive feedback!
chestercity, Hays Travel
Hays is a brilliant travel agency.
I've been booking my holidays with them for years, and they always make the whole process so easy and completely stress free. It's so nice knowing everything is taken care of and makes holiday planning so simple and enjoyable
30 August 2025
Unprompted review
Reply from Hays Travel - Chester
We're so happy to hear we consistently make your holiday planning stress-free and enjoyable. It's wonderful knowing we take care of everything for you. Thank you for your continued trust!
It was a very enjoyable time booking…
It was a very enjoyable time booking the holiday with Hays, the young Lady Fay at Chester was amazing to deal with, she worked so hard to help us with her time and patience, and her experience and knowledge was very helpful
4 February 2026
Reply from Hays Travel - Chester
We're happy to hear that you had an enjoyable time booking your holiday with us. We appreciate your kind words regarding the assistance you received; it's great to know her expertise was so helpful!
Easy and professional from start to…
Easy and professional from start to finish. They give real peace of mind and I book my ski trip with them every year. Highly recommended.
8 February 2026
Reply from Hays Travel - Chester
Hi Michael, thank you for your 5 star review! Thank you for always choosing to come back to us every year to book your ski holidays! Always happy to help. :) Thanks, Ruby
Having everything organised and done…
Having everything organised and done for us and not having to worry about sorting it all ourselves
7 February 2026
Reply from Hays Travel - Chester
Thank you - We aim to please :)
Courteous helpful assistant
14 February 2026
Reply from Hays Travel - Chester
Hi, thank you for the 5 star review! Glad we was there to help and we hope to see you again soon. Thanks, Ruby :)
Very helpful and friendly travel…
Very helpful and friendly travel assistant in Chester branch - Sanem..
Called in whilst passing to ask advise - All sorted !
12 February 2026
Reply from Hays Travel - Chester
Many thanks for leaving me this fab review and it was my pleasure to help in any way. Lovely meeting you both too.
Sanem
Faye was lovely
Faye was lovely. Very helpful, she helped us to decide what kind of holiday we wanted
10 February 2026
Reply from Hays Travel - Chester
Hi Corinne,
Thank you so much for your lovely review :) I'm so glad we found you the perfect holiday!
Faye
Knowledgeable and friendly
We recently booked a holiday in Prague at the Chester office. We were amazed at the knowledge and friendliness and we couldn't be happier with the service we received. We'll be booking any future holidays through them.
31 January 2026
Unprompted review
Reply from Hays Travel - Chester
Thank you so much we are so glad we could help you find your next city break :)
Booking a holiday with Sanem at Hays
Dealing with Sanem is a pleasure. She is reassuring and makes booking a holiday easy, even with all the extra assistance that we need.
1 February 2026
Reply from Hays Travel - Chester
Thank you so much for always allowing me a a part of your adventures and always my pleasure.
Sanem
We felt very comfortable and at ease…
We felt very comfortable and at ease when we booked our holiday with hays travel. Your agents were so friendly I think the young lady was Ruby, she was so helpful and sorted our holiday in no time at all. Ruby even sorted out our insurance too which was a great help and a good price too. Also the young man who put the app on our phone was so very helpful too. I would definitely come back again to book another holiday in the future and also recommend Hays Travel to our family and friends. Thank you once again
25 January 2026
Reply from Hays Travel - Chester
Hi Patricia, this is so lovely! Thank you so much for taking the time to pass on such a positive review about my service :) So glad I was there to help and I hope to see you again for more future holidays. Many Thanks, Ruby
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