efficient member of staff (SUE) always handles us well. Polite and attentive all through the bookings. Nothing is too much trouble for Sue. We keep coming back having just booked two more trips away... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quick, thorough, efficient and patient work by the assistant who we talked to about arranging a holiday. I do not have her name to hand but it’s written down somewhere!
Bethany at your Chichester branch made the whole experience very smooth and enjoyable. She is professional, very efficient and went out of her way to help us. Will definitely be booking future holid... See more
Company replied
Very friendly and helpful, informative, We had seen a holiday on Love Holiday and wanted to see if Hays Travel did the same. On the first phone call with Geniveve that particular's resort wasn’t av... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 South Street, PO19 1DS, Chichester, United Kingdom
- 01243 790700
4.9
Excellent
621 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us a review, we are glad that you received 5 star service from Sarah!
Enjoy your time away!
Kind regards,
Krystal
Hays Chichester
Polly in Chichester was very helpful and helped us decide where we wanted to go. Would definitely use again for our next holiday.
19 October 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us a review, we are glad that you received 5 star service from Polly!
Enjoy your time away!
Kind regards,
Krystal
Susan was very helpful in researching…
Susan was very helpful in researching the right holiday for us.
19 November 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us a review, we are glad that you received 5 star service from Sue!
Enjoy your time away!
Kind regards,
Krystal
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us a review, we are glad that you received 5 star service from Bethany!
Enjoy your time away!
Kind regards,
Krystal
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us a review, we are glad that you received 5 star service from Krystal!
Enjoy your time away!
Kind regards,
Krystal
I have used Hays Travel for several…
I have used Hays Travel for several years now and I have always found the staff friendly and helpful. They take as much time as needed to find the holiday to suit.
14 November 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us a review, we are glad that you received 5 star service from Sue!
Enjoy your time away!
Kind regards,
Krystal
The staff member sorted my booking for…
The staff member sorted my booking for me and was cheerful and polite.
4 November 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us a review, we are glad that you received 5 star service from Sarah!
Enjoy your time away!
Kind regards,
Krystal
Happy holiday maker😀😀
From the moment we entered the shop we were greeted by a happy, smiling young lady.
Other staff rushed around to get extra seats as there was 4 of us
We were shown exactly what we asked for and without any rushing or pressure. Within an hour we had completed our booking.
Great job.
9 November 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us a review, we are glad that you received 5 star service from me!
Enjoy your time away!
Kind regards,
Krystal
Holiday 2027
The staff were very helpful, polite and friendly. They offered us drinks and biscuits.
6 November 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us a review, we are glad that you received 5 star service from Polly!
Enjoy your time away!
Kind regards,
Krystal
Lovely attentive service from two of…
Lovely attentive service from two of your lovely staff.
28 October 2025
Reply from Hays Travel - Chichester
Dear Valued customer,
Thank you for taking the time to leave us a 5 star review. It was a pleasure to help you book your holiday. I look forward to hearing all about it and welcoming you back into the branch again soon.
Kind Regards,
Bethany - Branch Manager
Bethany at Chichester Branch was so…
Bethany at Chichester Branch was so helpful in helping me to book my flights. It was very difficult to get the payment for the flights and she kept very calm throughout and supportive of me.
15 October 2025
Reply from Hays Travel - Chichester
Thank you so much for this lovely review, we are very please that our service was supportive and helpful. We hope you have a lovely holiday! Polly - Assistant Manager
Staff were extremely helpful
Staff were extremely helpful. We have always booked our holidays via websites or phone, we will definitely use Hays again
22 October 2025
Reply from Hays Travel - Chichester
Dear Valued Customer,
Thank you for taking the time to leave us a 5 star review! I am so pleased that we were able to assist you with your booking to Cyprus and we cannot wait to hear all about it.
I hope to welcome you back into branch again soon.
Kind Regards,
Bethany - Branch Manager
The staff were so helpful& listened to everything we wanted
The staff were so helpful
21 October 2025
Reply from Hays Travel - Chichester
Dear Valued Customer,
Thank you for taking the time to leave us a 5 star review! I am so pleased to hear that we were able to assist you and we look forward to hearing all about your trip.
Kind Regards,
Bethany - Branch Manager
Listening to personal requirements.
Listening to personal requirements.
Explaining the best possible way to book and the requirements of the airline.
Taking the technology on which can be confusing to the infrequent user.
Making sure that insurance and currency are covered for the trip. Very reassuring.
17 October 2025
Reply from Hays Travel - Chichester
Hello
Many thanks for your kind feedback
Reply from Hays Travel - Chichester
Thank you so much for your lovely response, we hope you have a fantastic holiday! Polly - Assistant Manager
Very good humoured service over a…
Very good humoured service over a regular shortish haul flight. Special thanks to Sue in the Chichester office.
14 October 2025
Reply from Hays Travel - Chichester
Dear Valued customer,
Thank you for your kind words! We're so glad to hear you enjoyed the service.
We'll be sure to pass on your special thanks to Sue —she’ll be delighted to hear she made a positive impact. We look forward to welcoming you into branch again soon!
Kind Regards,
Bethany - Branch Manager
Reply from Hays Travel - Chichester
Dear Valued Customer,
Thank you for your kind feedback! I am pleased to hear that Krystal was able to assist you.
We look forward to welcoming you back into branch again soon.
Kind Regards,
Bethany - Branch Manager
Reply from Hays Travel - Chichester
Dear Valued customer,
Thank you for taking the time to leave us some feedback. We hope you have a great holiday and we look forward to welcoming you into branch again soon.
Kind Regards,
Bethany - Branch Manager
Helpful and sincere advice
Helpful and sincere advice . Listened to what we said and carried out our instructions in a professional and timely manner.
2 October 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave me such a lovely review!
I hope you enjoy your cruise!
Warm regards,
Krystal
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.