efficient member of staff (SUE) always handles us well. Polite and attentive all through the bookings. Nothing is too much trouble for Sue. We keep coming back having just booked two more trips away... See more
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Quick, thorough, efficient and patient work by the assistant who we talked to about arranging a holiday. I do not have her name to hand but it’s written down somewhere!
Bethany at your Chichester branch made the whole experience very smooth and enjoyable. She is professional, very efficient and went out of her way to help us. Will definitely be booking future holid... See more
Company replied
Very friendly and helpful, informative, We had seen a holiday on Love Holiday and wanted to see if Hays Travel did the same. On the first phone call with Geniveve that particular's resort wasn’t av... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 South Street, PO19 1DS, Chichester, United Kingdom
- 01243 790700
4.9
Excellent
625 reviews
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Reply from Hays Travel - Chichester
Dear Valued customer,
Thank you for your kind review. I am so pleased that we were able to assist you with your trip.
Kind Regards,
Bethany - Branch Manager
Friendly helpful staff and really…
Friendly helpful staff and really straightforward experience :)
14 September 2025
Reply from Hays Travel - Chichester
Dear Valued Customer,
Thank you for taking the time to leave us such a kind review.
It is great to hear that you had a positive experience and we look forward to welcoming you into branch again soon.
Kind Regards,
Bethany - Branch Manager
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us this review, we are glad that you received 5 star service from us!
Warm regards,
Krystal
Eliot and Cristal was very helpful
Eliot and Cristal was very helpful.
Will definitely go back to book another trip
18 September 2025
Reply from Hays Travel - Chichester
Dear Valued customer,
Thank you for leaving us a 5 star review. It is great to hear that we were able to assist you and we look forward to welcoming you into branch again soon.
Kind Regards,
Bethany - Branch Manager
Very short notice!
We visited Hays after we had been let down by another agency. This was only 2 days before we were due to travel. They pulled out all stops and put together a tour within 24 hours. Apart from one slight hiccup- an easily made error considering the time frame- the whole experience has been excellent.
Much praise to the staff in the Chichester office!
3 September 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us this this review, we are so glad that we manage to come up with an itinerary on such short notice that you both enjoyed!
Warm regards,
Krystal
Staff were so friendly and patient with…
Staff were so friendly and patient with working out various options for our holiday. Kept in touch with information by email.
Great team, would definitely recommend.
3 September 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us this review, we are so glad that you received 5 star service from us!
Have a lovely time away!
Kind regards,
Krystal
Reply from Hays Travel - Chichester
Thank you for taking the time to leave Elliot a 5 star review, we are glad that you have got the perfect holiday booked!
Kind regards,
Krystal
Sarah at the desk in Hays Travel
Sarah at the desk in Hays Travel, Chichester, was very helpful and efficient in making my original booking (return flight and insurance) and in the follow-up visit to confirm my e-ticket and to book my seat numbers.
If need be, Sarah said I can call in on the day of travel to deal with any issue with the boarding-pass, but I hope I can arrange that from home, as before.
Excellent and friendly service all round.
28 August 2025
Could not have had more help!!
Could not have had more help!!
Professional, very helpful, pleasant, organised etc, etc
30 August 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us this lovely review, we are so glad you received 5 star service from Joy!
Kindest regards,
Krystal
Great service and attention
29 August 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us this review, I will pass this onto Sarah!
Kind regards,
Krystal
smiley helpful staff
Staff are unfailingly helpful and polite and, most importantly, have patience for elderly technophobes.
21 August 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us this review, we are glad you have received 5 star service from us!
Have a lovely trip!
Kindest regards,
Hays Travel Chichester Team
Very helpful
14 August 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us this review.
Have a lovely trip!
Kindest regards,
Hays Travel Chichester team
Cruising
We were lucky Krystal was very knowledgeable about cruises having just been on one. And was happy to answer silly questions and said to make a list of any questions and go back whenever.
15 August 2025
Elliott did all the home work for…
Elliott did all the home work for us.very good.
This is the second cruise he has booked for us this month, one on Regent and the other in queens grill Cunard.thankyou.
14 August 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us this review, we are glad you received 5 star service from Elliot!
I will ensure that he reads this positive feedback.
Kind regards,
Krystal
Polite and efficient
Polite, welcoming and efficient. Young lady's third day at desk, but guided by a helpful and efficient member of staff. very reassuring. Catered to our needs well .
Flights only.
5 August 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us this review, we are glad you received 5 star service from us.
Enjoy your trip!
Warm regards,
Krystal
Joy in Chichester was great to deal…
Joy in Chichester was great to deal with. She found me exactly what I wanted. She was very knowledgeable.
6 August 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to write your feedback, it was an absolute pleasure to be able to assist you in finding your perfect holiday.
Friendly and helpful
Friendly, very helpful staff. Found us another similar holiday when original was cancelled by coach company.. answered all questions knowledgably
19 July 2025
Reply from Hays Travel - Chichester
Thank you for taking the time to leave us a review.
I am glad to hear that you received great service and we sorted your holiday out.
Kind regards,
Elliot
We were really pleased with the service…
We were really pleased with the service and helpfulness of Krystal and also the prompt reply’s to our questions .
17 July 2025
Reply from Hays Travel - Chichester
Thank you for your time in providing us with your feedback. We are incredibly pleased that Krystal has provided you with exceptional service, Krystal has only been with us for less than a year and we are extremely proud of her customer service and professionalism. We will be sure to relay your good review for when she is back in branch.
I like the staff.They were patient
I like the staff.They were patient. No hard sell
Presenting facts well, enabling decisions to be made.
23 July 2025
Reply from Hays Travel - Chichester
Good morning,
Thank you for taking the time to leave us a review.
We're very glad to hear that team have provided you with great service and we hope to see you again soon!
Kind regards,
Elliot
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