A great welcome from Carrie, remembers us and our likes from previous visits, got us booked on a cruise super quick, made sure we knew exactly what we were buying, tried her hardest to find further in... See more
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No pressure staff very helpful and knowledgeable good advice very patient have used hays many times and will continue to to do so and would recommend them very wholeheartedly Well done hays again
Jade, no more no less. Jade was very friendly & efficient. Went to look into a holiday in the window, but didn't like the carrier. While I was talking to the wife for about 30 seconds, Jade found a ho... See more
Company replied
Carrie was friendly, helpful and efficient. She not only sorted our holiday, but gave us information that will enhance our city break experience. Thank you.
Company details
- #21 of 201 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38 Chapel Street, PR7 1BW, Chorley, United Kingdom
- 01257698034
4.9
Excellent
640 reviews
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Lauren is lovely and has helped us with…
Lauren is lovely and has helped us with our booking, very knowledgeable
19 July 2026
Jade went above and beyond to find us…
Jade went above and beyond to find us our holiday and for a fantastic price too
26 July 2026
A great welcome from Carrie
A great welcome from Carrie, remembers us and our likes from previous visits, got us booked on a cruise super quick, made sure we knew exactly what we were buying, tried her hardest to find further info for us. A really great experience .
26 July 2026
No pressure staff very helpful and…
No pressure staff very helpful and knowledgeable good advice very patient have used hays many times and will continue to to do so and would recommend them very wholeheartedly
Well done hays again
25 July 2026
Always good advice and very patient…
Always good advice and very patient with the elderly
25 July 2026
Very helpful and provided us with…Better than others
Very helpful and provided us with exactly what we wanted
17 July 2026
Good service
Carrie was friendly, helpful and efficient.
She not only sorted our holiday, but gave us information that will enhance our city break experience.
Thank you.
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hayes travel chorley ,fantastic.
Hayes travel chorley ,fantastic staff ,jade booked our holiday very helpful explained everything ,good advice ,Lauren helped and explained about the travel cards ,help me download the app all lovely friendly staff ,first time booking with hayes but definitely book again with them.
18 July 2026
Reply from Hays Travel - Chorley
Thanks so much for you kind feedback, it was my pleasure booking your holiday - Jade
Jade
Jade, no more no less. Jade was very friendly & efficient. Went to look into a holiday in the window, but didn't like the carrier. While I was talking to the wife for about 30 seconds, Jade found a holiday same resort same hotel a little cheaper. We booked it and added 4 additional days. Even though I live in a town with a Heys travel in it, I am thinking I will drive the 70 mile round trip to see Jade. 10/10
16 July 2026
Reply from Hays Travel - Chorley
Thanks so much for you kind feedback, it was my pleasure booking your holiday - Jade
We saw advertisement in window for…
We saw advertisement in window for Egypt. So we went inside, to inquire. The lady (Jade) that served us was polite, and very helpful.
10 July 2026
Reply from Hays Travel - Chorley
Thanks for you kind feedback and booking your holiday with me - Jade
Carrie book holiday for me always has a…
Carrie book holiday for me always has a smile 😃
16 July 2026
Reply from Hays Travel - Chorley
Thanks so much for you kind feedback Susan, it was my pleasure as always, booking another wonderful holiday for you - Carrie
Very helpful found the holiday…
Very helpful found the holiday destination what we wanted the time of flights that suited us best definitely recommend hays travel very helpful staff I’m
8 July 2026
Reply from Hays Travel - Chorley
Thanks for you kind feedback and booking your holiday with me - Jade
Happy Customer
Very thorough giving me all the relative information in a competent and professional manner.
8 July 2026
Reply from Hays Travel - Chorley
Thanks for you kind feedback and booking your holiday with me - Jade
Excellent advice about the cruise we…
Excellent advice about the cruise we were interested in.Help offered in downloading apps and checking in online.
19 June 2026
Reply from Hays Travel - Chorley
Thanks for you kind feedback and booking your cruise with me - Jade
Easy to book with
28 June 2026
Reply from Hays Travel - Chorley
Thanks for you feedback and booking your holiday with me - Lauren
Reply from Hays Travel - Chorley
Thank you for your kind feedback and booking your holiday with me - Lily
Good to deal with and they understand…
Good to deal with and they understand my requirements
Carrie has been fantastic on both bookings and will definitely be booking with them again
9 June 2026
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Carrie
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback - Lauren
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