We received excellent service and guidance from the team. Initially, Lauren provided us with some very good potential options for our City break & when we had made a decision on the destination, Lily... See more
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I spoke to Carrie in the morning and said I wanted to go to the shop that afternoon to confirm my holiday and pay a deposit, and even though she wasn’t there that day she said that she would pa... See more
Jade and Lauren were absolutely superb! They absolutely personified what good customer service looks like, they listened and understood exactly what we needed and found us a good little trip!
Company replied
Carrie once again offering that expert service. Everything arranged quickly and without stress. Speedy booking confirmation also. Thanks Carrie ⭐️
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38 Chapel Street, PR7 1BW, Chorley, United Kingdom
- 01257698034
4.9
Excellent
680 reviews
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Good to deal with and they understand…
Good to deal with and they understand my requirements
Carrie has been fantastic on both bookings and will definitely be booking with them again
9 June 2026
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Carrie
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback - Lauren
Friendly and helpful service
We were made welcome and although we had no real idea where or what we wanted in a holiday, the agent, Lily, was very helpful and patient. She helped us arrange one overseas holiday and one UK excursion. Very good service.
1 July 2026
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Lily
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Carrie
Always book our holidays with hays but…
Always book our holidays with hays but not been to chorley store before as usual staff always helpful and friendly jade who served me was lovely spent time looking for good deal and so friendly
1 July 2026
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Jade
Staff are always friendly and heloful
Staff are always friendly and heloful. Just booked another off my bucket list. Lauren went out of her way to make sure it was exactly what we wanted.
29 June 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking another holiday with us, so glad we got you something booked! Have a lovely time in Costa Rica! - Lauren
The service was first class
The service were provided was first class, not just one staff member but all, nothing was to much trouble and we were guided through the service required with lots of smiles and patience, keep up the good work.
21 June 2026
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Jade
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Carrie
Very helpful member of staff as bburn…
Very helpful member of staff as bburn was closed did everything at chorley couldnt ask for more dont get this service today. As i worked in a shop gave good service was appreciated
13 June 2026
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking your holiday with me - Jade
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another cruise with me - Carrie
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Carrie
Booked with Carrie
Booked with Carrie, from the Chorley branch. She was very helpful, friendly and professional. Any queries I had were answered quickly. Well done Carrie!
17 June 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your wonderful holiday with me - Carrie
We knew the hotel and the area as we…
We knew the hotel and the area as we stayed there last year but Jade got us a good deal and helped booking the airport parking too.
12 June 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Jade
Another great holiday to look forward…
Another great holiday to look forward to,Hays in Chorley is my go to travel agent,Kerry knows just what we like and never fails to find us the best trips.
11 June 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another wonderful holiday with me - Carrie
The staff at my Hayes store know…
The staff at my Hayes store know exactly what I wanted and they look for the best price for me and I was all booked within 10 minutes
Great service from great staff
3 June 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another holiday with me - Carrie
Good customer service
We were seen quickly. The lady was friendly and helpful. It was easy to book and everything was explained clearly.
2 June 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lily
Friendly agent and we were very at ease…
Friendly agent and we were very at ease and made us feel welcome. Excellent and sorted our holiday
31 May 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
We have booked several holidays through…
We have booked several holidays through Heys Travel, and Carrie has been amazing every time.
She always takes the time to listen to exactly what we’re looking for and goes above and beyond to find the best holiday to suit our needs. Nothing is ever too much trouble, and she is always happy to answer questions and help with any part of the booking process.
From the initial enquiry right through to departure, everything is handled professionally and efficiently, giving us complete peace of mind. It’s clear that Carrie genuinely cares about her customers and wants them to have the best possible experience.
I would highly recommend Carrie and Heys Travel to anyone looking for friendly, knowledgeable, and personal service. We wouldn’t book anywhere else. ✈️🥰🌎
6 June 2026
Reply from Hays Travel - Chorley
Thanks so much Steph for your kind feedback and booking another wonderful holiday with me, I do appreciate it - Carrie ;-)
Chorley Hays Travel never disappoints.
Chorley Hays Travel never disappoints.
Friendly & customer focussed .
Carrie has exceptional customer service skills & hence they are my “ go to “ cruise specialists .
29 May 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another wonderful cruise with me, I do appreciate it - Carrie
Lilly was so helpful and polite at the…
Lilly was so helpful and polite at the Chorley branch!!
29 May 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lily
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