We received excellent service and guidance from the team. Initially, Lauren provided us with some very good potential options for our City break & when we had made a decision on the destination, Lily... See more
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I spoke to Carrie in the morning and said I wanted to go to the shop that afternoon to confirm my holiday and pay a deposit, and even though she wasn’t there that day she said that she would pa... See more
Jade and Lauren were absolutely superb! They absolutely personified what good customer service looks like, they listened and understood exactly what we needed and found us a good little trip!
Company replied
Carrie once again offering that expert service. Everything arranged quickly and without stress. Speedy booking confirmation also. Thanks Carrie ⭐️
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38 Chapel Street, PR7 1BW, Chorley, United Kingdom
- 01257698034
4.9
Excellent
680 reviews
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Excellent service from walking in the…
Excellent service grow walking in the door to shaking hands on the way out
22 September 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Jade
Very helpful staff
Very helpful staff. Looked at numerous options for us. Nothing was too much trouble
16 September 2025
Reply from Hays Travel - Chorley
Thanks for your kind feedback and letting me book your holiday - Jade
Very pleased.
20 September 2025
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking another holiday with me - Carrie x
Lauren who took care of us when…
Lauren who took care of us when choosing the holiday was exceptionally she gave us the very best deal really took care of us such a lovely experience
16 September 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Lauren
The travel agent reallyy helped in…
The travel agent reallyy helped in looking for what we wanted
15 September 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Lauren
Claire was very helpful with my holiday…
Claire was very helpful with my holiday insurance very nice lady x
14 September 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback - Carrie
We were recommended Hays Travel by…
We were recommended Hays Travel by friends.
The staff were very friendly & helped to sort out all aspects of our holiday booking at a competitive price.
11 September 2025
Reply from Hays Travel - Chorley
Thanks so much for letting me book your holiday, it was a pleasure to meet you both Thanks
Carrie
A great Travel Agent.
This is a great Travel Agent I was treated with respect and understanding during both my visits. The staff are friendly and professional, Lily went out of her way to maks sure I got exactly what I wanted, despite my requests being a little complicated. I will certainly be back to book my next trip.
11 September 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another holiday with me - Lily
Jade was very accommodating and…
Jade was very accommodating and knowledgeable. Easy to book.
11 September 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Jade
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another holiday with me - Carrie
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Jade
On the second day of messaging over…
On the second day of messaging over messenger I managed to speak to a lady called Erin. She was brilliant and provided me with all the relevant information. Even when I was asking for a few adjustments.
I got sent a payment link as well then I didn't need to ring up the store to pay. It's a surprise trip for my children, so this was perfect at keeping the secret.
2 September 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday at Hays travel Chorley
Cassie was 100%! Very informative, went through
Cassie was 100%! Friendly and very informative. We went through some options until we found the right accommodation on our upcoming cruise.
10 September 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me, was lovely to meet you - Carrie
Made an enquiry to chorley branch …
Made an enquiry to chorley branch tried to book it in wigan my local shop told by telephone booking that I had to book my holiday through the chorley shop can understand why !
3 September 2025
Reply from Hays Travel - Chorley
Thanks for your feedback , I have arranged that next time if you enquire with us you can book at your local store, appreciate you booking with us
The young lady that helped me was knowledgeable friendly I felt so confort able I booked 2 holidays
The young lady that hel7oed
10 September 2025
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holidays with us - Lauren
Lily was very helpful and efficient
Lily was very helpful and efficient. Such a pleasant girl who explained everything thoroughly. I was really pleased with her customer service.
8 September 2025
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking another holiday with us - Carrie x
Jade was patient and very helpful
Jade was patient and very helpful. She took time to ensure we had the holiday we wanted.
28 August 2025
Reply from Hays Travel - Chorley
Thankyou for your kind words and for booking with me- Jade x
First time going to Hays Travel in Chorley
First time going to Hays Travel in Chorley. We found the staff extremely helpful and patient in finding us our holiday. We will most definitely be going back to them. Massive thanks to Hays Travel in Chorley.
5 September 2025
Reply from Hays Travel - Chorley
Thankyou for your kind words and for booking with me!- Lily :) x
Very good
The consultant was very friendly and professional, she went the extra mile for us
3 September 2025
Reply from Hays Travel - Chorley
Thankyou for your kind feedback and for booking with me- Lauren x
Good knowledge of area
3 September 2025
Reply from Hays Travel - Chorley
Thankyou for your kind feedback and for booking with me-Jade x
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