Hays Travel - Chorley Reviews 

I am very happy with the service provided by Hayes Travel - Chorley. Your manager Carrie, is quite excellent. Thank you.

Carrie was amazing from start to finish. Would highly recommend. Will definitely be seeing Carrie again soon

Jade at hays chorley was excellent as usual

Lauren was fantastic and sorted out a last minute break for us. Great service, thanks.

Always professional and extremely knowledgeable and helpful

Brilliant, Carrie was really helpful nothing was no an issue thankyou!

Carrie searched far and wide to find a hotel in Sardinia which would suit my desire. Very helpful and patient

Lauren listened to exactly what we were looking for and left no stone unturned until she found it for us. Really positive, kind, competent and very knowledgeable. Spot on. Thank you.

Went in on 2 occasions, both times staff were very informative and helpful, which decided me to book my short break there and then. We'll done for good service

Carrie was amazing. She took on board what we wanted, she was knowledgeable, professional and efficient. She made the process so easy. She had an amazing personality that made you feel at ease knowing she was getting us the right holiday. This is the first time I have used Hays Travel and will not only be happy to use them again but to recommend Hays travel. Well done Carrie you were amazing 👏

A shout out to Lauren at Hays. A big thank you for all of your help, support, knowledge and patience. Following poor customer care from Tui and our Christmas holiday cancelled with just 48 hours notice, we visited Hays with the hope that another holiday could be found. Lauren was so professional and knowledgeable and worked tirelessly to secure us an alternative- which we loved. Thank you Lauren. Hays are so lucky to have such a dedicated member of staff.

We came back to book with jade at the Chorley store she was extremely helpful and honest.

Very friendly abd helpful, my original holiday choice wasn't available, l was able to find an alternative with the help of the lovely advisor. Very impressived

after the poor review i recently posted i was contacted by a member of staff who was very apologetic and offered to contact the airline to see if they could help, i was offered alternatives hotels but i finaly decided to stay in the original one, it is a great hotel called Mont Park, not many at that price offer 2 bedrooms, i will put up wth the hill, Hays are a great agents with lovely staff, thank Jade for your help,x

Excellent service from Carrie at the Chorley branch. Efficient and very knowledgeable and found us two perfect holidays. She was fabulous 👌

Lauren was so helpful and knew exactly what we wanted

i called into hays travel in chorley on the 19/01/2026 and spoke to carrie about a holiday i wanted to book for me my daughter and two grand children it was a special holiday for me as i would be turning 70 years old while we where away the hotel i wanted to book was the ponient marinada in salou the price she quoted me was £2662.00 flying from manchester on the 12/06/2026 for 7 nights all inclusive i couldn't book it there and then as i needed to speak to my daughter. i called back on the friday morning 24/01/2026 ad spoke to carrie that i wanted to book the holiday and was flabergasted that the holiday had gone upto £2953.80 she said this some times happens. i did book the holiday as she said it could go up again. i am just a bit upset that she didn't explain this to me on monday if she had i would have tried to contact my daughter while in the shop and if she was happy with the hotel i would have booked it there and then and saved my self over £300 which would. have been spending money.

Excellent advice. No pressure or time constraints to buy the holiday. The staff were very helpful patient and pleasant.

Excellent customer service.
Thanks for helping us. Carrie!

Fantastic service every time I go in .. always have smiles on there faces and happy to help.. lovely staff