Responded to an online advert for a holiday in Thailand from Hays at Cleveleys. They gave me options to change the dates & tailor the holiday to suit our requirements. The Booking process was ea... See more
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A lovely young lady called Tegan looked after us so well as it was the first time we were booking a cruise. From start to finish with a big smile she went through everything we needed to know and advi... See more
Company replied
Sonia was wonderful took us through all options got us good quote inc.good flights should beyond of her as member of staff a credit to you
Company replied
Shopia was excellent, even when we kept changing our minds. Her communication was 5* and she listened to what we needed from the holiday and found ot within our budget.
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
929 reviews
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As always a great service
As always a great service. Katie helped us, did some comparisons on the computer to get us exactly what we wanted. Holiday for 2027 booked and direct debit set up for us.
5 July 2026
Reply from Hays Travel - Cleveleys
SHARON FENNA,
Thank you for your wonderful review! We are so pleased to hear that our service was great and that we could help you find exactly what you were looking for. We appreciate you choosing us for your 2027 holiday.
Kind Regards
Hays Travel
Tegan was helpful and quick to respond…
Tegan was helpful and quick to respond to our queries.
3 July 2026
Reply from Hays Travel - Cleveleys
Stacy,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful and responsive to your questions. We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Cleveleys
Brian Goulding,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team helpful and we truly appreciate your kind words.
Kind Regards
Hays Travel
Good Experience
Booked our first cruise with Hays Travel and it was made easy and so simple thanks to Katie at our local Hays in Cleveleys which I did over the phone. In terms of help and advice I want to say a huge thank you , every thing was taken care of.
4 July 2026
Reply from Hays Travel - Cleveleys
Joy,
Thank you for your wonderful feedback for Katie! We are so pleased to hear that booking your first cruise was made easy and simple. We appreciate your kind words about the help and advice received.
Kind Regards
Hays Travel cleveleys
it opens on a sunday
24 June 2026
Reply from Hays Travel - Cleveleys
Charles,
We are so glad to hear that our Sunday operating hours are convenient for you. We appreciate your positive feedback!
Kind Regards
Hays Travel
Chloe from the cleveleys branch helped…
Chloe from the cleveleys branch helped me with my holiday & it was all booked with confidence. 😃
2 July 2026
Reply from Hays Travel - Cleveleys
We are so pleased to hear that you had such a positive experience booking your holiday with us. Thank you for your wonderful feedback! :)
I have booked my last three holidays…
I have booked my last three holidays with Hays Travel, Cleveleys. The staff have always been helpful, polite and knowledgeable. Service excellent. Two of those holidays I knew what I wanted to book and the latest holiday was booked on the spur of the moment (we hoped to travel within the next week or so). We managed to get a holiday, travelling within the week. All booked, paid for, done and dusted in 45 minutes. I would highly recommend the company.
23 June 2026
Reply from Hays Travel - Cleveleys
Thank you for your fantastic feedback! We are so pleased to hear about your positive experiences with us. It's wonderful to know our staff have been helpful, polite, and knowledgeable, especially when booking your last-minute holiday! :) x
Customer service
Customer service. Very friendly and helpful staff. The atmosphere is always welcoming upon entry.
27 June 2026
Reply from Hays Travel - Cleveleys
We are so pleased to hear that our staff were friendly and helpful. Thank you for your kind words.
Kind Regards
Hays Travel
Great experience at Hays Cleveleys as…
Great experience at Hays Cleveleys as usual. Tegan was extremely helpful, showing us a number of excellent hotels. Another holiday successfully booked.
28 June 2026
Reply from Hays Travel - Cleveleys
We are so pleased you had a great experience and successfully booked another holiday with us! Thank you for your kind words I will pass them on to Tegan :) x
She was good tegan help with our mini…
She was good tegan help with our mini cruise yesterday in the shop that why we use hays travel
28 June 2026
Reply from Hays Travel - Cleveleys
We're so pleased Tegan could assist with your mini-cruise! Thank you for your lovely review :)
The staff at cleveleys Hayes are so…
The staff at cleveleys Hayes are so helpfull Louise is always there for me nothing is too much trouble
26 June 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful review! We're so pleased to hear our team is helpful and always there for you.
Kind Regards
Hays Travel
Reply from Hays Travel - Cleveleys
Hi Stephanie, Thankyou so much for leaving us such a lovely review! Hope to see you again soon :)
The lady was really knowledgeable about…
The lady was really knowledgeable about the cruise we were booking
23 June 2026
Reply from Hays Travel - Cleveleys
We are so glad to hear our team provided excellent service. Thank you for your lovely review! :)
Always a great experience at Hays…
Always a great experience at Hays Cleveleys. Great team! Always work hard to get the best for you!
22 June 2026
Reply from Hays Travel - Cleveleys
Hi Les, Thankyou so much for leaving us such a review. Its always a pleasure and we are so happy you continue to keep coming back for your holidays! :) xx
We were met by a lovely young woman…
We were met by a lovely young woman Sophia who could not have been more helpful. We explained everything that we would need because of our age and disabilities, she understood the problems and went over and above what we expected to ensure we were happy.
All in all a very pleasant experience and a very very helpful young woman who we will hopefully do business with again.
20 June 2026
Reply from Hays Travel - Cleveleys
Eric,
We are delighted to hear you had such a pleasant experience and received such helpful assistance. We truly appreciate your kind words and look forward to assisting you again!
Kind Regards
Hays Travel
Reply from Hays Travel - Cleveleys
Hi Paul, Thankyou so much for leaving us a lovely review. We are happy to hear you are having a great time :) x
Reply from Hays Travel - Cleveleys
We're so glad our team was helpful and efficient. Thank you for your kind words. xx
Tegan was fantastic sorted our holiday…
Tegan was fantastic sorted our holiday brilliant couldn’t ask for more
17 June 2026
Reply from Hays Travel - Cleveleys
We are so happy we could sort your holiday! Thank you for your kind words. We think Tegan is fantastic too xx
Holiday booked
Chloe helped us book our holiday she checked price flight times and seats out for us . Very efficient service.
16 June 2026
Reply from Hays Travel - Cleveleys
We're so pleased you had such a positive experience with our team. We appreciate your kind words! Thank you so much xx
Reply from Hays Travel - Cleveleys
Hi Jeffrey, Thankyou so much for leaving us a lovely review. We are happy to know you enjoyed our service again! :)
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