Responded to an online advert for a holiday in Thailand from Hays at Cleveleys. They gave me options to change the dates & tailor the holiday to suit our requirements. The Booking process was ea... See more
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See what reviewers are saying
A lovely young lady called Tegan looked after us so well as it was the first time we were booking a cruise. From start to finish with a big smile she went through everything we needed to know and advi... See more
Company replied
Sonia was wonderful took us through all options got us good quote inc.good flights should beyond of her as member of staff a credit to you
Company replied
Shopia was excellent, even when we kept changing our minds. Her communication was 5* and she listened to what we needed from the holiday and found ot within our budget.
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
928 reviews
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Tegan who served us was professional
Tegan who served us was professional, pleasant and very helpful and informative,
14 June 2026
Reply from Hays Travel - Cleveleys
Susan Bond,
We're so glad our team provided such excellent assistance. Thank you for your kind words!
Kind Regards
Hays Travel
Very helpful…
Katie was a great help in finding holidays for us and made it so easy to book
6 June 2026
Reply from Hays Travel - Cleveleys
Hi Kevin, Thankyou so much for leaving us such a lovely review. We are so happy to hear you were happy with Katies service :)
The staff were very helpful and patient…
The staff were very helpful and patient as several changes were made to the itinerary and booking
6 June 2026
Reply from Hays Travel - Cleveleys
Thankyou so much for this lovely review! I am so glad we were able to help you plan your amazing trip :)
Heys Travel were very attentive and…
Heys Travel were very attentive and patient. They listened to our requirements and provided us with the cruise we wanted.
8 June 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! We are so pleased we could help you find the perfect cruise!
The agent was kind and patient,no…
The agent was kind and patient,no question was unanswered she made us feel comfortable.
8 June 2026
Reply from Hays Travel - Cleveleys
We are so glad our team made you feel comfortable and answered all your questions. Thank you for your lovely review :)
Great experience
The whole experience from start to finish was totally professional, but moreso, extremely friendly (I'd been into a local travel agent who made me feel uncomfortable).. so needless to say I walked away.
I'd heard and seen the reputation you have so I thought I would venture into your Cleveleys branch.
I saw Tegan ..she was superb and within 24 hours we had a lovely holiday booked .
Totally helpful and extremely on the ball !!
28 May 2026
Reply from Hays Travel - Cleveleys
Hi Julie, Thank you for your wonderful review! We are so pleased to hear that your experience with us was professional and friendly. We are delighted we could help you book a lovely holiday so quickly. Tegan will be so pleased with this :) xx
Sophia was very helpful
Sophia was very helpful. I gave her all my requirements and she met them all.
5 June 2026
Reply from Hays Travel - Cleveleys
Jayne,
We are so glad we could meet all your requirements! Thank you for your kind words.
Kind Regards
Hays Travel
Explained what we wanted,staff got…
Explained what we wanted,staff got things sorted in no time at all.
5 June 2026
Reply from Hays Travel - Cleveleys
We're glad we could quickly sort things for you. Thank you for your kind feedback! xx
Reply from Hays Travel - Cleveleys
Thank you for your kind words. We are so pleased. xx
The staff who helped us
The staff who helped us, went out of their way to search for holidays, were very supportive, explained everything carefully and were very reassuring
A credit to the ompany
Hays Cleveleys
29 May 2026
Reply from Hays Travel - Cleveleys
We're so pleased to hear our team provided such supportive and reassuring service. Thank you for your wonderful feedback. xx
Reply from Hays Travel - Cleveleys
Thank you for your kind words and 5-star rating. We are so pleased we could assist you. xx
Louise was very professional and a…
Louise was very professional and a pleasant and experienced person to deal with. Was very helpful and polite.
3 June 2026
Reply from Hays Travel - Cleveleys
We're so glad you had such a positive experience. We appreciate your kind words about Louise. Thankyou so much xx
Sophia pulled out all the stops and got…
Sophia pulled out all the stops and got us a great bargain holiday.
3 June 2026
Reply from Hays Travel - Cleveleys
We're so glad we could help you find a great bargain holiday! Thank you for your kind words. Enjoy xx
Great experience and managed to get a…
Great experience and managed to get a holiday within our budget
2 June 2026
Reply from Hays Travel - Cleveleys
Thank you for your kind words. We are so pleased we could help! XX
Reply from Hays Travel - Cleveleys
Thank you for your kind words. We are so pleased to hear that we were able to assist you efficiently. See you soon xx
Reply from Hays Travel - Cleveleys
Thank you for your kind words! We are delighted to hear you had such a positive experience with us. Louise xx
Very knowledgeable and helpful
Very knowledgeable and helpful. Didn’t give the hard sell. Was genuinely interested in our holiday requirements. Easy to book.
29 May 2026
Reply from Hays Travel - Cleveleys
We're so pleased you found our team knowledgeable and helpful. We appreciate your kind words about your booking experience :)
Kind Regards
Hays Travel
Recommend Hays travel
We always book our holidays with Hays travel such friendly staff and we always come away with our ideal holiday would highly recommend Hays travel
22 May 2026
Reply from Hays Travel - Cleveleys
We are so pleased you consistently find our staff friendly and always find your ideal holiday with us. We appreciate your recommendation too! Louise xx
Reply from Hays Travel - Cleveleys
Hi James, Thankyou so much for leaving us an amazing review. We are so glad you was happy with our service :)
Katie was brilliant
Katie was brilliant, I was a very awkward customer and had her get quite a few different prices for me. She found me some brilliant deals and eventually we settled on Turkey next year. The booking process was so easy, everything done over message as I was in and out of meetings. Nothing was too much trouble. Will definitely be back to book Florida x
28 May 2026
Reply from Hays Travel - Cleveleys
Sarah Small,
We are so pleased to hear that Katie provided such excellent service and made your booking experience stress-free. It's wonderful to know that you felt well taken care of. We look forward to hopefully getting Florida booked for you also!
Kind Regards
Hays Travel
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