Susan at the Cockerton branch Darlington helped us with our holiday - made it easy to understand, nothing was to much bother - saved us money on the airport parking. Whats not to like. Thanks
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See what reviewers are saying
A warm welcome was followed by a really helpful conversation on our idea of a package holiday to Malta. Our holiday specialist took note of the kind of holiday we like and our budget. She presented us... See more
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The travel agent (Sue) went above and beyond trying to find the closest package we found on line and explained why it was not available with Hays and an online quote may not be available or changes m... See more
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From going in to the Hays Travel a nice young lady asked if she could help we sat down and we told her what we were looking for and she showed us a few hotels in the area that we wanted we picked one... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 The Green, DL3 9EH, Cockerton, United Kingdom
- 01325 486131
4.9
Excellent
1k reviews
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Great service as always I'd never go…
Great service as always I'd never go anywhere else, regards Mike.
13 May 2026
Reply from Hays Travel - Cockerton
Michael,
We are so happy to hear you had a great experience. We appreciate your loyalty!
Kind Regards
Vicki
Reply from Hays Travel - Cockerton
Thank you for leaving us a lovely review, we hope you have the best time away :) Evie
Fyord's Cruise
Staff very accommodating and helpful, they found what we wanted and booked it. What more do you want. Would I recommend them, yes without a doubt. Only gripe, there's no coffee machine.
6 May 2026
Reply from Hays Travel - Cockerton
We are so glad our staff could assist you! We appreciate your kind words and feedback regarding the coffee machine, we will see what we can do :).
Kind Regards
Vicki
Will definitely be back!
Jessica was so approachable and friendly. Really patient and determined to get us the holiday which we were looking for, she succeeded with top marks!
13 May 2026
Reply from Hays Travel - Cockerton
Thank you for your lovely review, I am so please I was able to find you an amazing holiday, we hope you have the best time and thank you again for this amazing review :) - Jessica
Happy holidays.…
They’re all friendly and helpful Jessica was lovely couldn’t have been more helpful.i always use hays to book my holidays..great service nice staff…
7 May 2026
Reply from Hays Travel - Cockerton
Thank you for your lovely review, I am so please I was able to find you an amazing holiday, we hope you have the best time and thank you again for this amazing review :) - Jessica
Two happy ladies
Vicky recognised us when we walked in the shop.We have dealt with Hays for many years and after a recent illness it was good to be back booking a holiday. Vicky understood our needs and took time and patience to help and satisfy our needs.Thank you so much.We really appreciate your help.
14 May 2026
Reply from Hays Travel - Cockerton
We truly appreciate you sharing your wonderful feedback. We are so pleased we could assist you in booking your holiday and we wish you a fantastic trip!
Kind Regards
Vicki
Attentive ,knowledgeable staff member…
Attentive ,knowledgeable staff member who listened to my needs for a good holiday . The branch were open on a Sunday and though busy we had her undivided attention until we went home with our ideal choice
12 May 2026
Reply from Hays Travel - Cockerton
Thank you for leaving such a lovely review, I am so happy we managed to find you the perfect holiday! We hope you have the best time :) Evie x
Very friendly staff…
The lady who booked my holiday was called Tara....she was very thorough and clearly had in depth knowledge of the resorts and hotels I was interested in...she had a very pleasant telephone manner...very friendly...and explained everything very clearly...I would have no hesitation in recommending Hays Travel to friends and family after the smooth transaction in booking my own holiday.
10 May 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave Tara such lovely feedback. We hope you both have a great holiday Thanks Vicki :)
Reply from Hays Travel - Cockerton
Thank you for your lovely review :) Evie
Reply from Hays Travel - Cockerton
We appreciate your positive feedback and we are so glad that we could be of assistance to you.
Kind Regards
Katie
Helpful,professional,service
4 May 2026
Reply from Hays Travel - Cockerton
Thank you for leaving a review, I hope you enjoy your time away!
Great staff
Sue was lovely and really helpful when booking our holiday, she made sure we knew all about the hotel and area and answered all questions we had.
5 May 2026
Reply from Hays Travel - Cockerton
Thank you so much for taking the time to leave me such a lovely review. It was a pleasure helping you book your holiday- The hotel looks lovely and you got an absolute bargain! I cant wait to hear all about it when you return. Thanks again for booking, Sue :-)
Evie was a dream to deal with
Evie was a dream to deal with. She listened to our requirements and suggested different locations and offered her own experience of previous destinations. This is our second holiday she has booked for us and is a real credit to the branch.
6 May 2026
Reply from Hays Travel - Cockerton
Thank you for leaving such a lovely review, I really appreciate your kind words. Have the most amazing time away :) Evie
First class service from…
First class service from jessica.friendly very helpful nothing a problem for her.cant thankyou enough for booking our holiday to malta this coming october.really looking forward to going jessica helped with details about buses and ferries and places to visit and explore.a big thankyou.anne. and to ava at the durham branch who set the wheels in motion for us booking our holiday a lovely young lady.anne.
30 April 2026
Reply from Hays Travel - Cockerton
Thank you so much for this amazing review Anne, I am so glad you are happy with our service, I will pass this message onto Ava at durham also :). I hope you have the most fantastic holiday - Many thanks - Jessica
Professional and Perfect
Vicky was very polite and professional, our booking was fast and we felt comfortable and at ease
2 May 2026
Reply from Hays Travel - Cockerton
Thank you so much for taking the time to review my service and i appreciate you booking with me. I hope you both have a lovely holiday in Majorca, Thanks Vicki :)
Jennifer was really helpful
Jennifer was really helpful. She found me a few options within my needs and budget. Found great times for my flights and made sure I got the best price for everything.
3 May 2026
Reply from Hays Travel - Cockerton
Thank you Alex for taking the time to leave such a kind review. I'm so pleased we got this booked for you and hope you have an amazing time :)
Always go to hays travel in cockerton
Always go to hays travel in cockerton , great staff, very friendly,always do the best for you.
2 May 2026
Reply from Hays Travel - Cockerton
Thank you so much for your continued support and loyalty we appreciate your custom ad hope you have a fab time way!
Always good customer service book all…
Always good customer service book all holidays with you
28 April 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave a review and we are so pleased you continue to book with us.
On entering shop
On entering shop, was seated straight away by Jennifer and answered my questions politely, found i was on their system & got booked straight away.
Thank you
30 April 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave such a kind review. We are so pleased we were able to get this holiday booked for you.
Great experience
Helpful and polite staff. They secured the holiday we wanted so everything was great.
30 April 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave a review, I'm pleased we could book your cruise just as you wanted. I hope you have an amazing time, the itinerary looks fantastic!
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