Excellent service as usual. Emma was extremely helpful and patient. She promised to do send us detailed information and did so very quickly. All the staff here in Colchester are courteous and friendy.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thanks to Chloe who was very efficient in booking my holiday over the phone, always great service & very quick to sort everything out! I can highly recommend the girls at Hays in Colchester!
Company replied
We are both in our late 80s and find everyday life so difficult. At Hays travel everything is arranged for us and staff are extremely efficient. We can always rely on Hays.
I popped into Hayes travel with 3 destinations in mind for next years city break with 2 school friends, came out 45 minutes later all booked, (we’re off to Malta) deposit paid, + car park, Holiday ins... See more
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
12 Trinity Square, CO1 1JR, Colchester, United Kingdom
- 01206807925
4.9
Excellent
728 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service.
Very good service. Please can you send me the details of my return flight from Delhi to London and e-ticket number and details of my return flights.
25 January 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and your repeat custom.
Lily at the Colchester branch was a…
Lily at the Colchester branch was a great help for me, I have never booked a holiday abroad before. She was brilliant and answered all my questions and made me feel so at ease with the whole booking experience.
1 February 2026
Reply from Hays Travel - Colchester
Thank you for your kind review, it was a pleasure to help you and we hope to see you again soon!
Family holiday 2026
Chloe was helpful and knowledgeable in dealing with my holiday booking. She took time to ensure my family's requirements were met.
7 February 2026
Reply from Hays Travel - Colchester
Thank you for 5* we are glad that Chloe managed to find the right holiday for you and we look forward to seeing you in store again for many more adventures
Quality of service
Quality of service, and knowledge of staff regarding locations of interest to us.
31 January 2026
Reply from Hays Travel - Colchester
Thank you for a lovely 5* review and thank you for your repeat custom over the many years.
Reply from Hays Travel - Colchester
Thank you for your kind review, we look forward to seeing you again soon! :)
Reply from Hays Travel - Colchester
Thank you for the 5* review, we appreciate your repeat custom and look forward to booking you many more wonderful holidays.
Holiday to New York
My fiancé and I haven’t booked a holiday in a while,so went to hays travel just to enquire saw Emma who was the manager she was amazing talked everything through with us advised us what was best place to go , having been there herself we left very impressed. We then went back a week later wanted to see Emma again and we booked our dream holiday to New York. She went above and beyond to send us links to what we needed to do we were so happy with the service definitely recommend hays travel made the experience non stressful and very exciting.
25 January 2026
Reply from Hays Travel - Colchester
Thank you for your wonderful 5* review and lovely words about Emma. We are glad we were able to book your dream holiday and get everything sorted for you, we look forward to seeing you in store again soon.
Always use Hays in Colchester the girls…
Always use Hays in Colchester the girls in there are always very helpful saw Chole who was great
1 February 2026
Reply from Hays Travel - Colchester
Thank you for the 5* review, we appreciate your repeat custom and we look forward to booking many more fab holidays for you.
The agent we spoke to was very polite…
The agent we spoke to was very polite and gave us lots of clear information, she listened to what we wanted and helped us find what we needed
1 February 2026
Reply from Hays Travel - Colchester
Thank you for your wonderful 5* review, we are glad that Lily was able to get everything booked for you in store. We look forward to seeing you again soon to book more amazing holidays!
Reply from Hays Travel - Colchester
Thank you for your wonderful review and for choosing Hays Travel
Olivia was extremely knowledgeable
Olivia was extremely knowledgeable, helpful and has a friendly nature. She couldn’t have done anything more.
29 January 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovely feedback. It was a pleasure getting two fabulous cruises booked for you and we look forward to seeing you both in store again soon.
Reply from Hays Travel - Colchester
Thank you for your wonderful 5* review and for choosing Hays Travel Colchester. We look forward to seeing you in store soon to book more amazing holidays.
Helpful booking process
The experience in booking our holiday was very easy as leyla explained everything to us and really helped us choose the holiday that we wanted for our party of 10.
19 January 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review, we are glad Leyla was able to get everything booked for you and we look forward to seeing you in store again soon.
I found the experience good
I found the experience good, very helpful and it was easy and straightforward polite nothing is to much trouble, everything I wanted to know was answered for me
18 January 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovely feedback, we are glad we got everything booked for you and look forward to seeing you in store again soon.
Very Professional
As usual, Hays staff were brilliant - very professional, friendly, and helpful. They assisted me with my yearly holiday, comparing flights and different dates for cheaper options. Nothing is too much trouble for them and they do it with a smile on their faces.
25 January 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovely feedback. We appreciate your repeat custom and look forward to seeing you in store again soon.
Young lady very competent
Young lady who dealt with was very competent did everything we asked of her answered all of our questions spoke direct with holiday company telling us all their answers. No problems.
24 January 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review. We are glad we got everything booked for you and look forward to seeing you in store again soon.
We were greeted by the office manager…
We were greeted by the office manager Emma. Were first time cruisers and she answered all of our questions. After looking at a couple of cruise options we decided to book an Ambassador cruise to Iceland.
Very professional and a pleasure to deal with.
24 January 2026
Reply from Hays Travel - Colchester
Thank you for your 5* review and lovely feedback. We appreciate your repeat custom and look forward to booking you many more amazing holidays.
The young lady that sorted our boarding…
The young lady that sorted our boarding pass for flights and ship could not have been more helpful
14 January 2026
Reply from Hays Travel - Colchester
Thank you for your kind review, we look forward to seeing you again soon!
I always book thro Hays travel all…Colchester branch
I always book through Hays travel all the staff are delightful smart polite and easy to get on with this booking I dealt with Emma who was very good professional and proficient in her duties she is a credit to hays travel well done.
18 January 2026
Reply from Hays Travel - Colchester
Thank you for your wonderful 5* review, we are glad Emma was able to get everything booked for you and we look forward to seeing you in store again soon to book more amazing holidays.
Reply from Hays Travel - Colchester
Thank you for the 5 stars and booking your holiday with us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.