We visited Hays Travel, Coleraine, yesterday and were warmly greeted by Lewis. He was extremely helpful, patient, thorough, and knowledgeable, and he made choosing a suitable 2027 holiday destination... See more
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Quick response from everyone, got exactly what I wanted for the price I was happy with. Second year booking with the Coleraine shop and no complaints. When I was in-store the staff interact with the... See more
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Maia in the Coleraine branch was fantastic. Very informed, friendly and we booked two separate holidays at the same time and she handled all our queries with professionalism and ease. We in no way fel... See more
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Hays Coleraine Maia was fantastic, we were in to book two separate trips and she could not have been more helpful. She was attentive, listened and then provided an excellent service. She made the... See more
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Company details
- #20 of 202 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
23 Kingsgate Street, BT52 1LB, Coleraine, United Kingdom
- 02870878548
4.9
Excellent
872 reviews
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Thomas was very pleasant and helpful
Thomas was very pleasant and helpful. I've always had excellent service in Hays.
4 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Totally satisfied.
We visited Hays Travel, Coleraine, yesterday and were warmly greeted by Lewis. He was extremely helpful, patient, thorough, and knowledgeable, and he made choosing a suitable 2027 holiday destination to match our budget an absolute pleasure. We could not speak highly enough of Lewis or of his colleague Michael. Thanks to them our experience in store was great and we look forward to our holiday in the Algarve next Summer.
2 August 2026
Reply from Hays Travel - Coleraine
Thank you for the lovely review, it means a great deal to me. So pleased I was able to find you a suitable holiday and hope I can help you again in the future.
Reply from Hays Travel - Coleraine
Thank you for trusting us and the great 5* review. We really hope you to see you again in Coleraine.
Reply from Hays Travel - Coleraine
Thank you for taking the time to complete the review. I really appreciate the feedback and you booking with me.
Our cruise booking was done quickly and…
Our cruise booking was done quickly and efficiently
30 July 2026
Reply from Hays Travel - Coleraine
Thank you for the lovely review. I;m pleased we were able to get you booked. Do let me know if I can help with anything else or you have any questions.
Andrea was exceptional,made everything…
Andrea was exceptional,made everything so easy,wouldn’t hesitate to recommend Hayes Travel.
31 July 2026
Reply from Hays Travel - Coleraine
Thankyou so much for the positive feedback. It was my pleasure helping you choose your cruise.
The best place in coleraine to book a holiday -
Andrea very helpful -- she always goes above and beyond with her customer service - the atmosphere in the shop is so welcoming - i recommend this shop to everyone as you will not be disappointed with your holiday --
19 July 2026
Reply from Hays Travel - Coleraine
Thankyou Sheree for your lovely feedback. It's always a pleasure to get you booked on your dream trips! Look forward to seeing you again in branch.
Quick response from everyone
Quick response from everyone, got exactly what I wanted for the price I was happy with. Second year booking with the Coleraine shop and no complaints. When I was in-store the staff interact with the son which is a massive thing I like him to get involved with everything.
19 July 2026
Reply from Hays Travel - Coleraine
Thankyou for your positive feedback. It was a pleasure, as always, to get your holiday booked for you and to meet your lovely little boy.
Knowledgeable staff
Knowledgeable staff suggesting different trips and answering questions about connections and times
26 July 2026
Reply from Hays Travel - Coleraine
Thank you for taking the time to send us this lovely feedback. We really do appreciate it and are so glad to have had you in store with us.
The staff where very good in helping us…
The staff where very good in helping us picking our holiday
25 July 2026
Reply from Hays Travel - Coleraine
Thank you for trusting us with your holiday needs and we are so glad we helped you pick the perfect holiday
Always extremely professional
Always extremely professional. They listen to your requests and try to fulfil them as much as possible. Always friendly and helpful. Highly recommend.
23 July 2026
Reply from Hays Travel - Coleraine
Thankyou for your positive feedback. It is our pleasure to help you find your next holiday. Look forward to helping you in the future.
Reply from Hays Travel - Coleraine
Thank you for your kind words, it was our pleasure.
The staff where very honest and helpful…
The staff where very honest and helpful really nice to talk and everything was do with ease and the booking service was excellent a great alround service provided with would recommend hayes travel to anyone.
8 July 2026
Reply from Hays Travel - Coleraine
Thankyou for the lovely review. It was my pleasure to help you get your holiday booked. Look forward to dealing with you again in the future.
The young man who helped Michael and I…
The young man who helped Michael and I with our booking was very efficient and interested in our trip.
14 July 2026
Reply from Hays Travel - Coleraine
Thank you for the lovely review. It was nice to meet you and hope to see you again soon.
Very helpful and knowledgeable.
22 April 2026
Reply from Hays Travel - Coleraine
Thank you for booking with me and for the lovely review.
As Always at Hays Travel.
Friendly instantly efficient service. I was offered a cup of tea/coffee at the outset and everything was checked step by step during the booking process.
First rate.
5 July 2026
Reply from Hays Travel - Coleraine
Thankyou for the 5* review. Was a pleasure to help you choose your holiday.
Thomas was very helpful and took a lot…
Thomas was very helpful and took a lot of time for us sorting out different things for us a very nice young man I would rate Thomas a 5star rating and 100% for his customer service he is an asset for Hays travel
9 July 2026
Reply from Hays Travel - Coleraine
Thank you for the lovely review. It was nice to meet you both and thank you for allowing me to organise your trips. I look forward to seeing you again.
Went in to look at holidays ended up…
Went in to look at holidays ended up actually booking the one I’ve been to this place before so I know what I’m guessing a little bit disappointed didn’t get any discount but hey hoe
7 July 2026
Reply from Hays Travel - Coleraine
Hi Janet, thanks for booking with me and the 5* review. We will speak again closer to the time regarding check in and getting your tickets for you.
Reply from Hays Travel - Coleraine
Thank you for the review. I'm glad we were able to get your sorted for your trip away and you know where to find me if I can help with anything else.
Andrea couldn't have been more helpful.
3 July 2026
Reply from Hays Travel - Coleraine
Thank you, it was my pleasure and I hope to see you again.
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