Hays Travel managed to find us the kind of trip we were looking for and Tracey at the Colwyn Bay store was brilliant in achieving this. She was friendly, helpful and very knowledgeable. She found us a... See more
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See what reviewers are saying
We will only use Hays in Colwyn Bay for our holiday bookings. Our previous experiences with them have been so very good, and this time was no exception. We were looked after and advised so well by Tra... See more
Company replied
Extremely helpful, friendly and knowledgeable staff. They spent over 2 hours making all the arrangements for our holiday in one visit, and absolutely nothing was too much trouble - hotel, flights, t... See more
Company replied
Always greeted with a smile by extremely helpful friendly staff, they are always ready to help you find the perfect get away
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 10 Bay View Centre, LL29 8DG, Colwyn Bay, United Kingdom
- 01492 445024
4.9
Excellent
686 reviews
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Consultant very knowledgeable
Lili our consultant was very knowledgeable and helped in making our booking
16 May 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you so much for your lovely review - we look forward to welcoming you back into branch
Thanks again,
Kemal and Team
Really friendly and helpful staff who…
Really friendly and helpful staff who made the booking of our holiday easy and stress free.
3 May 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you so much for your lovely review - we look forward to welcoming you back into branch
Thanks again,
Kemal and Team
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you so much for your lovely review - we look forward to welcoming you back into branch
Thanks again,
Kemal and Team
Reply from Hays Travel - Colwyn Bay
Good morning Myra
Thank you for your review - we look forward to helping you again in the future
Thank you,
Kemal and Team Hays Colwyn Bay
Went in on a Saturday morning and spoke…
Went in on a Saturday morning and spoke to a lovely lady called Lillie. Showed her what we wanted and date and got exactly what we wanted. she was very polite and friendly. great customer service.
10 May 2026
Reply from Hays Travel - Colwyn Bay
To Mr Collinson,
Thank you for your kind review about our lovely team member Lillie we will be happy to pass it on to her.
Many Thanks
Colwyn bay.
The lady in question was very…
The lady in question was very professional and really did her best to find us a holiday at a good price.
10 May 2026
Reply from Hays Travel - Colwyn Bay
To Christine,
Thank you for your kind review and we look forward to seeing when you pop in for your tickets.
Tracey
Reply from Hays Travel - Colwyn Bay
To Marcus,
Thank you for your review i will pass on your kind words best wishes.
Hays Travel
Colwyn bay
10/10
Christina was very helpful, pleasant and knowledgeable and made the booking very easy giving us peace of mind.
6 May 2026
Reply from Hays Travel - Colwyn Bay
Good morning Janet,
Thank you so much for your lovely review, I will pass your comments onto Christiana and we look forward to seeing you again soon
Thank you,
Kemal
Tracey was fantastic went above and…
Tracey was fantastic went above and beyond for us, understanding our needs as we have a disabled passenger in the group. Highly recommend her for praise.
5 May 2026
Reply from Hays Travel - Colwyn Bay
To Cheryl,
Thank you for your kind review its was a pleasure to arrange it for you.
Many Thanks
Tracey
Everything was so easy
3 May 2026
Reply from Hays Travel - Colwyn Bay
Good morning Alun,
Thank you for your lovely review - we look forward to hopefully helping you in the future
Thanks again,
Kemal
Kemal was excellent
Kemal was excellent, very patient and helpfull, willing to listen (which is quite rare these days).
22 April 2026
Reply from Hays Travel - Colwyn Bay
Hi Edward Haworth,
We appreciate you sharing your experience and are so happy to hear that you found our service helpful and that your needs were met.
Kind Regards
Hays Travel Colwyn Bay
All very welcoming and helpfull staff
30 April 2026
Reply from Hays Travel - Colwyn Bay
Hi Christina Passmore,
We appreciate you sharing your experience with us; we are so happy our staff were welcoming and helpful to you.
Kind Regards
Hays Travel Colwyn Bay
Reply from Hays Travel - Colwyn Bay
Hi Debbie Morris,
We appreciate your recommendation and are happy you had a great experience with our service!
Kind Regards
Hays Travel Colwyn Bay
First class
First class! Lots of helpful and useful information, helping us to pick the correct cruise to suit our preferred ports of call
29 April 2026
Reply from Hays Travel - Colwyn Bay
Hi Tom,
We're happy to hear that you found our information helpful and useful! We appreciate you taking the time to share your positive experience with us.
Kind Regards
Hays Travel Colwyn Bay
Really helpful and efficient
Really helpful and efficient and pleasant staff, working on any queries for booking together if necessary. Thanks and we're using you and will recommend.
14 April 2026
Reply from Hays Travel - Colwyn Bay
To Mr Jones,
Thank you for your review for our store here in Colwyn Bay.
Many thanks
Tracey
Staff were very helpful and explained…
Staff were very helpful and explained everything.
21 April 2026
Reply from Hays Travel - Colwyn Bay
To Donald,
Thank you for you kind review look forward to seeing again.
Many thanks
Tracey
Whenever we visit this branch we are…
Whenever we visit this branch we are made welcome and the very knowledgeable staff find exactly what we want plus the extra finishing touches like the api sorted is great
Thank you
12 April 2026
Reply from Hays Travel - Colwyn Bay
To Mandy,
Thank you for you lovely kind review we appreciate you taking time out to write it and we will let Kemal know.
Many Thanks
Tracey
I was treated brilliantly in your…
I was treated brilliantly in your Colwyn Bay store.
Really pleased that I went to them.
12 April 2026
Reply from Hays Travel - Colwyn Bay
To Anita,
Thank you for your kind review i have passed on you kind words to Lillie.
Many thanks
Tracey
For me it was that nothing was a…
For me it was that nothing was a problem for them they explained every step of the way. They were also very polite
8 April 2026
Reply from Hays Travel - Colwyn Bay
To David,
Thank You for your review I will pass it on to Kemal when he is back off holiday.
Many thanks
Tracey
Holiday choosing made easy!!
We received excellent profesional service,good advice and friendly help in choosing our holiday from Tracey.
17 April 2026
Reply from Hays Travel - Colwyn Bay
To Geoffrey,
Thank you for you lovely review for our store and about Tracey we will pass it on to her.
Many thanks
Colwyn bay
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