Have used Hays Travel for quite a few years, always been excellent nothing is never too much trouble. They check you in for your flight, complete fast track and organise your currency at preferential... See more
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Hays Travel managed to find us the kind of trip we were looking for and Tracey at the Colwyn Bay store was brilliant in achieving this. She was friendly, helpful and very knowledgeable. She found us a... See more
Company replied
We will only use Hays in Colwyn Bay for our holiday bookings. Our previous experiences with them have been so very good, and this time was no exception. We were looked after and advised so well by Tra... See more
Company replied
Extremely helpful, friendly and knowledgeable staff. They spent over 2 hours making all the arrangements for our holiday in one visit, and absolutely nothing was too much trouble - hotel, flights, t... See more
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Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 10 Bay View Centre, LL29 8DG, Colwyn Bay, United Kingdom
- 01492 445024
4.9
Excellent
689 reviews
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For me it was that nothing was a…
For me it was that nothing was a problem for them they explained every step of the way. They were also very polite
8 April 2026
Reply from Hays Travel - Colwyn Bay
To David,
Thank You for your review I will pass it on to Kemal when he is back off holiday.
Many thanks
Tracey
Holiday choosing made easy!!
We received excellent profesional service,good advice and friendly help in choosing our holiday from Tracey.
17 April 2026
Reply from Hays Travel - Colwyn Bay
To Geoffrey,
Thank you for you lovely review for our store and about Tracey we will pass it on to her.
Many thanks
Colwyn bay
Hays Travel , Why go anywhere else.
As usual we have booked in Colwyn Bay store. Always helpful and attentive,special nod to the Manager who is always lovely also Tracey, and this time Lillie who dealt with all our questions 😊
14 April 2026
Reply from Hays Travel - Colwyn Bay
To Janice,
Thank you for your amazing review we love to read such positive review for our store.
Many thanks.
Hays Travel
Colwyn Bay
Reply from Hays Travel - Colwyn Bay
To Kevin,
Thank you for your kind review means a lot to hear our staff are doing a great Job.
Many thanks
Colwyn Bay
Tracey
Reply from Hays Travel - Colwyn Bay
Good morning Steve,
Thank you for your lovely review - I will ensure I pass this onto Tracey who will be made up
Thanks again - Kemal and Team Hays Colwyn Bay
Sorry Hays Travel Colwyn Bay...
Sorry Hays Travel Colwyn Bay, in delay doing this review.
You know how rubbish I am with technology, how much I rely on you, your help and support to make things happen.
As a single woman of a certain age, traveling solo can be full of adventures, its always been good to have your back up.
I would never book a holiday with out Hays support and experience, ever.
They do keep trying to bribe me with Coffee, but im the sort that needs an in and out, sort it out now kind of lady.
They are good at that too.
It gives me confidence.
The knowlege the team has is endless.
I have yet to ask a question they can't answer....
I am rather a handfull, so if they can help me out.
They can help any one.
Ohhhh, not to Colwyn Bay office.
Had my bag packed to come home tomorrow, it was only when I asked Tui rep what time transport would be...?
She said Wed..8th...not Sunday 5th...
I actually do need supervision.
Thank you all for your patience...
Might have to calm down and have that coffee before Bulgaria ( or is it Hungry ?)
See you soon.
25 March 2026
Reply from Hays Travel - Colwyn Bay
Good morning Ruth,
We appreciate you taking the time to share your experiences. We're happy to hear that our team's support and expertise give you confidence when traveling. We are also glad we can help you sort things out quickly. We look forward to seeing you again soon and helping you with your next adventure!
Thanks again - Kemal and Team Hays Colwyn Bay
Kemal super efficient and made the…
Kemal super efficient and made the search and selection of our forthcoming holiday confidently - great personality!
4 April 2026
Reply from Hays Travel - Colwyn Bay
Good morning Dewi,
Thank you so much for your lovely review. I look forward to hopefully helping with many more holidays in the future
Thanks again - Kemal and Team Hays Colwyn Bay
I had very good service from Tracy
I had very good service from Tracy, given my particular flight was z very difficult one. Thank you Tracy at Hays.
15 March 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you for your lovely review - I will pass your comments onto Tracey
Kind regards,
Kemal and Team Hays Colwyn Bay
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you for your lovely review - we look forward to welcoming you back in branch soon
Kind regards,
Kemal and Team Hays Colwyn Bay
Very friendly and thorough
Very friendly and thorough. Went through all options. Never felt rushed.Tracey was our staff member
28 March 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you for your lovely review - I will pass your comments onto Tracey
Kind regards,
Kemal and Team Hays Colwyn Bay
Guidance and help
Staff specially Tracey was very nice, kind and helpful. Guided us through various options.
25 March 2026
Reply from Hays Travel - Colwyn Bay
To Uday ,
Thank you for your kind words its always a pleasure to help look for to hearing all about it on your return.
Many Thanks
Tracey
Pleasant and helpful staff
26 March 2026
Reply from Hays Travel - Colwyn Bay
Hi Norma,
Thank you so much for your lovely review, I will pass your comments onto Tracey
Kind regards,
Kemal and Team Hays Colwyn Bay
Friendly helpful staff
14 March 2026
Reply from Hays Travel - Colwyn Bay
Thank you for your review, we look forward to welcoming you back into branch soon!
Kind regards,
Kemal and Team Hays Colwyn Bay
Holiday to Majorca…
Very easy procedure with knowledgeable and pleasant staff. Good price.
12 March 2026
Reply from Hays Travel - Colwyn Bay
Good morning Helen,
Thank you so much for your review, we look forward to welcoming you back into branch soon.
Kind regards,
Kemal and Team Hays Colwyn Bay
Very efficient and offered honest…
Very efficient and offered honest opinions
Staff cannot be faulted
17 March 2026
Reply from Hays Travel - Colwyn Bay
To Mr Cumberbatch,
Thank you for taking time out to write this kind review for Sumaya I will pass on your kind words.
Many thanks
Tracey
Tracy’s knowledge of our chosen cruise
Tracy’s knowledge of our chosen cruise. She is very efficient and cheerful. You feel very confident about the way she handles all our enquiries.
8 March 2026
Reply from Hays Travel - Colwyn Bay
To Sandra,
Thank you for your kind review means the world to our shop to hear great comments like this.
Many Thanks
Hays Colwyn Bay
Reply from Hays Travel - Colwyn Bay
To Barbara,
Thank you for your kind words for Kemal I will pass it on to him.
Many thanks
Tracey
Friendly Experience
Did not have to wait to be seen and all three staff members were very friendly and informative. So much better an experience then sitting at home on a PC trying to sort it yourself
4 March 2026
Reply from Hays Travel - Colwyn Bay
To Priestley,
Thank you for you lovely review for our staff I will pass it on , We also look forward to seeing you again.
Many Thanks
Hays Colwyn Bay
Very friendly staff and explains to me…
Very friendly staff and explains to me very well . Good customer service excellent
3 March 2026
Reply from Hays Travel - Colwyn Bay
Thanks you Donna for your kind review we will pass on you kind words.
Hays Travel Colwyn bay
Very good customer service
23 February 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon Mr Stevenson,
Thank you so much for your review - we look forward to welcoming you back soon
Kind regards,
Kemal and Team Hays Colwyn Bay
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