Hays Travel - Connah's Quay Reviews 

508
TrustScore 5 out of 5

4.9

Unit C Deeside District Centre, CH5 4WL Connah's Quay, GB


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Rated 5 out of 5 stars

We always book with heyes travel your local helpful look for the best deals and understand our needs Your operators are the best they know what they are doing Keep up the good work

Company replied

Rated 5 out of 5 stars

Lovely welcome...Young lady introduced herself...sat us down with offer of hot drink. She noted the type of holiday we wanted,offered good advice & gave us options which we took away to think about.... See more

Company replied

Rated 5 out of 5 stars

Ellie who we dealt with us was as usual very helpful and knowledgable and found exactly what we were looking for. She is one of the reasons we always use this branch.Its nice to see a familiar , pleas... See more

Company replied

Rated 5 out of 5 stars

Great. I went in to feedback my very positive recent holiday experience and booked another holiday with them. Very pleased with their professionalism in the way they explained the holiday details.... See more

Company replied


Company details

  1. #21 of 207 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit C Deeside District Centre, CH5 4WL, Connah's Quay, United Kingdom

  • 01244 836748

4.9

Excellent

TrustScore 5 out of 5

508 reviews

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4.9

All reviews

(508)

119,953 reviews in the last 12 months

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Rated 5 out of 5 stars

Ellie is the best!!

Booked our honeymoon with the lovely Ellie last January all through email! The process was super smooth and stress free and we found the perfect honeymoon for us! We fly to our beautiful hotel in Turkey in just over three months and know we have chosen the right travel agent to go with- all we need to do is sort currency and we will be using Hays Travel Connah’s Quay to do this! thank you Ellie you are amazing x

21 March 2025
Unprompted review
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Reply from Hays Travel - Connah's Quay

Thank you for your lovely feedback we hope you have the best Honeymoon and so glad we were able to get everything sorted for you.
Thanks
Ellie-Joe :)

Rated 5 out of 5 stars

Wonderful friendly service

Wonderful friendly service. Listen to your needs and come up with the perfect holiday. Walking into Connahs Quay office is always an enjoyable experience with no pressure, good knowledge and perfect service.

27 February 2025
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Reply from Hays Travel - Connah's Quay

Thank you for your lovely feedback we hope you have a great time :)

Emma

Rated 5 out of 5 stars

Always great service

Kirsty was so helpful and helped us book our holiday. She went through everything and made it really easy. Thanks so much!

25 February 2025
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Reply from Hays Travel - Connah's Quay

Thank you for your lovely comment :)

Kirsty

Rated 5 out of 5 stars

Was helped straight away by a nice…

Was helped straight away by a nice (very) young man called Jake at the Connahs Quay branch
He dealt with it efficiently, without being pushy which was nice

25 February 2025
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Reply from Hays Travel - Connah's Quay

Thanks so much for your lovely comment it has made my day :)

Jake

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, understood exactly what we needed with our holiday. Was always extremely polite and friendly. Thank you.

3 February 2025
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Reply from Hays Travel - Connah's Quay

Thanks for your lovely feedback and trusting me to book your family cruise for you all again :) always a pleasure, Kirsty x

Rated 5 out of 5 stars

Face to face consultation

Face to face consultation, with friendly and helpful staff.unhurried and relaxed , able to make a personal preference at a glance (re hotel, resort excera.money matters and insurance all in one place.

1 February 2025
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Reply from Hays Travel - Connah's Quay

Thanks for the great feedback and for booking your next holiday with us :) Jake

Rated 5 out of 5 stars

Very attentive staff (thanksLiam)

Very attentive staff (thanksLiam) - we knew where we wanted to go so didn't take long at all - matched online prices we had looked at so very happy with the experience - thanks

6 February 2025
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Reply from Hays Travel - Connah's Quay

Thanks for the leaving a great review :) Liam

Rated 5 out of 5 stars

Great friendly staff

Great friendly staff

30 January 2025
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

Thank you for your lovely feedback, So happy I was able to get your holiday all booked and sorted for you.
Thanks
Ellie-Joe :)

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly helpful staff and a comfortable and welcoming environment. Much easier to get advice and assistance compared to tapping keys at home.

6 February 2025
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

Thank you for your lovely comment.

Ellie

Rated 5 out of 5 stars

Brilliant service very polite always…

Brilliant service very polite always use Hays to book a holiday Claire is a dedicated to helping you with booking

1 February 2025
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

Thank you for your lovely comment :)

Claire

Rated 5 out of 5 stars

Great service

Staff always very friendly and patient!

18 January 2025
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

Thank you for your lovely comment :)
Claire

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