Despite the office staff being extremely busy trying to accommodate hundreds of enquiries for Europa league packages to watch Sunderland in Milan ,they were first rate and went beyond expectations... See more
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See what reviewers are saying
Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
Company replied
Even though the store was busy we still did not feel rushed when booking our holiday. All questions answered and details explained well. Happy to recommend this branch of hays travel 😀
Company replied
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
2k reviews
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Reply from Hays Travel - Consett
Thank you so much for taking the time to rate my service. Its always a pleasure getting you booked :) I will be in touch soon with your tickets - Thanks again, Alison
Amanda spent so much time trying to…
Amanda spent so much time trying to help me find somewhere with lots of patience.
Price matching is a huge bonus, very helpful, pleasant and happy.
Thank you!
14 March 2026
Reply from Hays Travel - Consett
We appreciate you taking the time to leave us such a kind review! It was an absolute pleasure booking your holiday. You know where we are if you have any questions in the meantime - Thanks again :) Amanda
Reply from Hays Travel - Consett
Hi Lynn, We appreciate you taking the time to leave us such a wonderful review. It is always a pleasure to provide great service. Kind regards, Alison
The service was good and the staff was…
The service was good and the staff was good on the booking process
27 March 2026
Reply from Hays Travel - Consett
Hi Kenneth,
We appreciate you taking the time to leave us a review. We are happy to hear that you were pleased with our service and staff.
Kind regards
Chloe
Hays Travel Consett
Agent was very efficient and polite
27 March 2026
Reply from Hays Travel - Consett
We appreciate you taking the time to leave us this positive feedback regarding our agent's efficient and polite service.
Kind regards
Joanne
Reply from Hays Travel - Consett
Thankyou so much for your review, we appreciate your lovely feedback
Regards
Hays Travel Consett
Very pleasant on arrival
Very pleasant on arrival, and we knew where we wanted to be ,so no problem for girl in hays . She was good in so much that she tried to get us a best buy !.
18 March 2026
Reply from Hays Travel - Consett
We're happy to hear that your arrival was pleasant and that our team member tried to find you the best deal! We appreciate your positive feedback. We would love to know for future what could have made your rating a 5* Review.
Thankyou
Mia
summer holiday 2026
We booked our summer holiday to Jersey yesterday. Your agent, Amanda, was extremely polite, professional and helpful in making the whole booking process a straight forward exercise.
25 March 2026
Reply from Hays Travel - Consett
We appreciate you taking the time to share your booking experience. We're happy to hear that our agent was so helpful and professional in making your holiday plans to Jersey.
Kind regards
Amanda
The staff of Consett branch of Hayes…
The staff of Consett branch of Hayes are always amazing. They are knowledgeable about the holidays they sell and work as a team to help each other. We booked another cruise holiday with them on Saturday.
This visit we were helped by Margaret and Kaitlin who worked their magic to help us.
22 March 2026
Reply from Hays Travel - Consett
It was a pleasure getting you booked, hope you have an amazing time! Many Thanks Katelyn
Reply from Hays Travel - Consett
Many thanks for your lovely feedback ... Amanda
Amazing service
Amazing service, Joanne always manages to get what we are looking for and at a good price!
22 March 2026
Reply from Hays Travel - Consett
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our service met your needs.
Kind regards
Joanne
Booking a holiday…
We visited to confirm details of our next holiday in April and to book a trip in June. We like the welcoming atmosphere and the friendly helpful staff. They are always good at showing us the options available and helping us to select the best one for us. Thank you
6 March 2026
Reply from Hays Travel - Consett
Thankyou so much for this lovely review, it honestly makes our day reading such lovely reviews and it was a pleasure to book your holiday.
If you do require any assistance please dont hesitate to contact me.
Regards
Alison
Friendly helpful staff
15 March 2026
Reply from Hays Travel - Consett
Thankyou so much for taking the time to leave your feedback, I am glad you found our staff Friendly and helpful. We would appreciate if you could let us know what we could do to receive a 5* star rating next time.
Regards
Morgan
2026 travel
We have booked holidays on line on occassions but my last 2 bookings for Feb 2026 & May 2026 we have booked through Consett branch.
The staff have all been amazing, even checked us in online to enable us to do twighlight check in.
The girls have emailed hotels for advice and requests and also supported us to upgrade room after we had booked.
I also received a courtesey call on return from Feb holiday from manager Amanda that I thought was a lovely touch. I will definetly be using Hays travel for our future travel 🤩
10 March 2026
Reply from Hays Travel - Consett
Hello,
We appreciate you sharing your experiences with us. It's great to hear that our team has been so supportive with your holiday bookings, and we're glad you appreciated the follow-up call. Thank you!
Kind regards
Amanda
Hays Travel Consett
Reply from Hays Travel - Consett
Thankyou for the lovely feedback ! Regards Joanne
Kaitlyn Hays Travel Consett
Kaitlyn was very helpful and dealt with our requirements considering my predicament re another holiday booked
All staff at Hays Travel Consett branch are great
All in all 5 stars
Karen B
21 March 2026
Reply from Hays Travel - Consett
Hi Karen ,
We appreciate you taking the time to share your kind words. We're so happy Katelyn was helpful and that our team met your needs, especially given your other booking.
Kind regards
Katelyn
Hays Travel Consett
Abbie was outstanding we found a…
Abbie was outstanding we found a holiday she gave us a price and it was all booked within hours amazing service
20 March 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback ... Many Thanks Abbie
Fantastic service and great knowledge…
Fantastic service and great knowledge of travel area from Joanne our agent. Hassle free and good value.
12 March 2026
Reply from Hays Travel - Consett
We appreciate your feedback and are so glad our agent provided fantastic service, great knowledge, and good value, making your experience hassle-free.
Joanne
Hays Travel Consett
Friendly
Friendly, knowledgeable staff who booked the flights with no bother and gave useful advice re obtaining relevant visa.
11 March 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback. Many Thanks Abbie
Reply from Hays Travel - Consett
Thank you for taking your time to leave this review, it was a pleasure booking your holiday. If we can be at any further assistance, please don't hesitate to contact us. Kind regards, Margaret
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