Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
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See what reviewers are saying
Even though the store was busy we still did not feel rushed when booking our holiday. All questions answered and details explained well. Happy to recommend this branch of hays travel 😀
Company replied
Chloe was very polite and helpful,as always when we book with Hays we've never had any problems with any of the staff, wouldn't book with anyone else.
Company replied
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
2k reviews
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Helpful and friendly
Very helpful and caring.As I am a solo traveler I was listened to and helped get the most of what I wanted for my forth coming holiday.Everytthing was booked for me,seats on plane,extra luggage the staff were so helpful and friendly
8 April 2026
Reply from Hays Travel - Consett
Thankyou for the lovely review it was a pleasure to book your holiday. If you require any further help please let me know. Thanks Amanda
Reply from Hays Travel - Consett
Hi Janette ,
We appreciate your kind words; we are so glad you found our service helpful and quick!
Kind regards
Hays Travel Consett
Katelyn
Nearly everything was explained to you…
Nearly everything was explained to you but if questions were not asked you weren’t told about it and why do they put times on on the car parking days
3 April 2026
Reply from Hays Travel - Consett
Hi :) thank you so much for your review. Just to clarify Newcastle Airport do require times to book the car in their car park. I can see that you took advantage of our exclusive car parking discount, this can only be booked at Hays Travel so that's great :) We are open 7 days a week so please let us know if there is anything at all you are unsure about. We will be in touch as soon as tickets are ready for collection - Thanks again Amanda, Branch Manager.
The experience and staff were great
The experience was great all the staff accommodated to my needs and wishes and were very helpful, I am booking from London and the staff (Juan) was helpful in giving me ideas on different and affordable ways to get down the Heathrow, overall experience was great will definitely book with Hays again.
10 April 2026
Reply from Hays Travel - Consett
Thank you for lovely feedback, hope you have an amazing time! Many Thanks Joanne
Great Service
Cant thank Amanda and the girls enough for helping us book our dream honeymoon yesterday! Amanda was so helpful and patient and really went above and beyond to answer all of our questions and requests to make sure everything was perfect for us
8 April 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback, it was a pleasure to get you booked. Many Thanks Amanda
Great service
Always efficient, friendly and knowledgable staff . Nothing is a problem and we never feel rushed making our holiday choice. We always use Hays as we know we can rely on them to get us a great deal and a lovely holiday.
5 April 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback as always it is a pleasure to book your holidays. If you require any more assistance please let me know. Thanks Amanda
Reply from Hays Travel - Consett
Thank you so much for your kind words and review :) I am sure you will have a fantastic time in Malta. I will be in touch as soon as I have all your tickets for you. Let me know how I can make this 5*'s for next time - Thanks again, Morgan
Reply from Hays Travel - Consett
Thank you so much for taking the time to leave us such a great review. Its always a pleasure getting you booked on your amazing holidays. It wont be long now now until your tickets are here, I will call as soon as I have them - Many thanks Margaret
Love hays travel!
I dealt with Amanda, both online and over the telephone. She was very friendly, knowledgeable and had no problem sneering any questions I had, she also priced up a separate booking for me at the same time. Booked straight away! I always recommend hays travel, I feel you can’t get better value anywhere else. She informed me of the discounts we could get and told me exactly what to expect when it came to paying for the holiday.
2 April 2026
Reply from Hays Travel - Consett
We're happy to hear that you found our team member friendly and knowledgeable while booking your holiday. It's great to know that you feel you can't get better value anywhere else and would recommend us. Thank you for your positive feedback!
Kind regards
Hays Travel
Amanda
Malaga girls trip…
Amanda was very helpful and friendly and provided us with all the information we needed to arrange our girls trip.
2 April 2026
Reply from Hays Travel - Consett
Thankyou so much, We appreciate your kind words! We're so pleased to hear that our team provided you with the information needed for your girls trip. If you need any assistance in the meantime, please do not hesitate to contact us.
Kind regards
Hays Travel
Amanda
Reply from Hays Travel - Consett
We appreciate you sharing your experience with us. We are so glad you found our team helpful and friendly.
Kind regards
Hays Travel
Alison
Great booking experience as always..
The staff in the Consett branch are always so helpful and have a smile on their face when you walk through the door. Mia helped us book a holiday in a resort that had been recommended to us by a friend. She helped us make an informed decision about our hotel choice and additional information about the resort. Great customer service as always which is why we always go back.
23 March 2026
Reply from Hays Travel - Consett
Thank you for taking the time to leave such lovely feedback, it was a pleasure booking your holiday, Many Thanks Mia
Exellent service very helpful
29 March 2026
Reply from Hays Travel - Consett
We appreciate you sharing your positive experience with our service, I was pleasured to get you booked in one of your favorites. Let me kn ow if we can be any assistance in the meantime - Many thanks Alison.
Reply from Hays Travel - Consett
Thank you so much for taking the time to rate my service. Its always a pleasure getting you booked :) I will be in touch soon with your tickets - Thanks again, Alison
Amanda spent so much time trying to…
Amanda spent so much time trying to help me find somewhere with lots of patience.
Price matching is a huge bonus, very helpful, pleasant and happy.
Thank you!
14 March 2026
Reply from Hays Travel - Consett
We appreciate you taking the time to leave us such a kind review! It was an absolute pleasure booking your holiday. You know where we are if you have any questions in the meantime - Thanks again :) Amanda
Reply from Hays Travel - Consett
Hi Lynn, We appreciate you taking the time to leave us such a wonderful review. It is always a pleasure to provide great service. Kind regards, Alison
The service was good and the staff was…
The service was good and the staff was good on the booking process
27 March 2026
Reply from Hays Travel - Consett
Hi Kenneth,
We appreciate you taking the time to leave us a review. We are happy to hear that you were pleased with our service and staff.
Kind regards
Chloe
Hays Travel Consett
Agent was very efficient and polite
27 March 2026
Reply from Hays Travel - Consett
We appreciate you taking the time to leave us this positive feedback regarding our agent's efficient and polite service.
Kind regards
Joanne
Reply from Hays Travel - Consett
Thankyou so much for your review, we appreciate your lovely feedback
Regards
Hays Travel Consett
Very pleasant on arrival
Very pleasant on arrival, and we knew where we wanted to be ,so no problem for girl in hays . She was good in so much that she tried to get us a best buy !.
18 March 2026
Reply from Hays Travel - Consett
We're happy to hear that your arrival was pleasant and that our team member tried to find you the best deal! We appreciate your positive feedback. We would love to know for future what could have made your rating a 5* Review.
Thankyou
Mia
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