Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... See more
Company replied
Very friendly and helpful the staff tells you everything you need to know if you have any questions and explains everything l have been booking holidays there for a very long time now and l will conti... See more
Company replied
Absolute fantastic experience, seen by Margaret in hays travel consett who spent so much time with myself and daughter and ended up with a fantastic holiday to Cyprus in a 5 star hotel. She went above... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Consett
Thank you so much for your wonderful review! We are delighted to hear that you found our service to be excellent and informative. We truly appreciate your feedback. Kind regards, Joanne
Never use any other travel agents the…
Never use any other travel agents the staff in Consett branch are amazing
9 August 2026
Reply from Hays Travel - Consett
Thank you for taking your time to leave this review. It was a pleasure booking your holiday! If we can be at any further assistance, please let us know. Kind regards, Mia
Absolute fantastic experience
Absolute fantastic experience, seen by Margaret in hays travel consett who spent so much time with myself and daughter and ended up with a fantastic holiday to Cyprus in a 5 star hotel. She went above and beyond and we are very grateful.
13 August 2026
Reply from Hays Travel - Consett
I am so please we managed to get you booked, hope you both have an amazing time! Many Thanks Margaret
The girl who severed us was very…
The girl who severed us was very helpful, made you feel welcome made you feel comfortable
6 August 2026
Reply from Hays Travel - Consett
JANET TURNBULL,
Thank you for your wonderful feedback! We are so pleased to hear that our team member made you feel welcome and comfortable. We truly appreciate your kind words.
Kind Regards
Hays Travel Consett
Very friendly and helpful the staff…
Very friendly and helpful the staff tells you everything you need to know if you have any questions and explains everything l have been booking holidays there for a very long time now and l will continue to do so l would recommend hays to anyone.thanks
13 August 2026
Reply from Hays Travel - Consett
Thankyou for your kind review Mr Speed it was a pleasure to book your holiday. Regards Alison
Reply from Hays Travel - Consett
Thank you so much for taking the time to rate our service - it is very much appreciated. We will soon be receiving your tickets and we will call as soon are here :) Thanks again - Joanne
Booking a last minute holiday and…
Booking a last minute holiday and Allison was great helping us look at holidays.She found us a lovely break in zante a place we know well but haven't been for a good few years.
Very helpful and friendly.Made us happy to book there and then.
4 August 2026
Reply from Hays Travel - Consett
MISS TRACEY S BELL,
Thank you for your fantastic 5-star review! We're so pleased to hear that we could help you find a lovely break to a familiar destination. It's wonderful to know you had such a positive experience.
Kind Regards
Hays Travel Consett
Reply from Hays Travel - Consett
Hi Paul thankyou for the lovely feedback. If you need anymore help please let us know. Thanks Alison
Always get a friendly service at this…
Always get a friendly service at this branch. Lovely, helpful staff 😀
8 August 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. Regards Amanda
Great experience with Hays Travel…
Great experience with Hays Travel Consett
If you have any worries they sort them out straight away
I would highly recommend them
28 July 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holidays. If you need any further help let us know. Thankyou again Amanda
Great service and friendly staff.
7 August 2026
Reply from Hays Travel - Consett
Maureen,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you experienced great service and found our staff to be friendly.
Kind Regards
Hays Travel Consett
Excellent/ helpfull & friendly customer service
Excellent/ friendly /experienced customer service. Went the extra mile in assisting the assistance service and provide info on shuttle bus at Heathrow to Gatwick Louwna Pretorius South African visitor.
4 August 2026
Reply from Hays Travel - Consett
Hi,
Thank you so much for your kind words! We are delighted to hear that our team provided such excellent and friendly service, going the extra mile to assist you with your travel arrangements. We truly appreciate your feedback.
Kind Regards
Hays Travel Consett
Alison
Reply from Hays Travel - Consett
Sandra Thompson,
Thank you for your wonderful review! We are so pleased to hear that you consistently have a great experience and receive excellent support from us.
Kind Regards
Hays Travel Consett
Great service
2 August 2026
Reply from Hays Travel - Consett
Thankyou for taking the time to leave us lovely feedback.
Thanks
Alison
Hays travel are simply the best xx
Amanda did our booking to Mexico and she was so helpful and knowledgeable as we didn’t know how to book the rite resort. She and all her colleagues always impress us with customer care/help/advise.
4 August 2026
Reply from Hays Travel - Consett
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided such helpful and knowledgeable assistance for your Mexico booking. We always strive to offer excellent customer care and advice.
Kind Regards
Hays Travel
Amanda
Reply from Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that you experienced great customer service and that we were able to match the internet price for you.
Kind Regards
Hays Travel
Alison
As always exceptional customer care
As always exceptional customer care, nothing is too much trouble every detail is taken care of by the most lovely, friendly and experienced staff which always results in an amazing holiday.
1 August 2026
Reply from Hays Travel - Consett
Thank you so much for your wonderful 5-star review! We are so pleased to hear that our team consistently provides friendly, helpful, and professional service, resulting in an amazing holiday for you.
Kind Regards
Hays Travel
Alison
As always with Hays…..
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc.
We were able to book a good hotel close to all amenities and attractions, confident it would meet all our needs for the trip.
We feel happier booking trips through Hays so we can use the knowledge and experience of their excellent staff.
28 July 2026
Reply from Hays Travel - Consett
Max Whitehouse,
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague was able to provide such excellent service, helping you find the perfect hotel close to all the amenities and attractions you desired. We truly appreciate your kind words and look forward to assisting you with future bookings.
Kind Regards
Hays Travel Consett
Very helpful in deed they have a lot…
Very helpful in deed they have a lot of patience Very good lovely to go in and book a holiday.
4 August 2026
Reply from Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and patient, and that you enjoyed booking your holiday with us.
Kind Regards
Hays Travel
Margaret
Reply from Hays Travel - Consett
Thankyou so much for your lovely review.
It was a pleasure to book your holiday.
If you need any assistance in the meantime, please do not hesitate to contact us.
Regards
Abbie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.