Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
Company replied
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See what reviewers are saying
Even though the store was busy we still did not feel rushed when booking our holiday. All questions answered and details explained well. Happy to recommend this branch of hays travel 😀
Company replied
Chloe was very polite and helpful,as always when we book with Hays we've never had any problems with any of the staff, wouldn't book with anyone else.
Company replied
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
2k reviews
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Very helpfull staff.
11 June 2026
Reply from Hays Travel - Consett
Thank you for taking your time to leave this review, it was a pleasure booking your holiday. Kind regards, Margaret
Amazing
Mia in the Consett branch did an amazing job. Prompt, knowledgeable, and thorough. I will use Mia again for my next booking
11 June 2026
Reply from Hays Travel - Consett
Thank you so much for taking your time to leave this review, it was a pleasure booking your holiday. If we can be at any further assistance please don't hesitate to get in touch! Kind regards, Mia x
Reply from Hays Travel - Consett
Thank you so much for giving me such a great review. It wont be long now until we have your tickets and I will call you as soon as these are received - Thanks again - Mia
Excellent customer service once again…
Excellent customer service once again no problems booked over the phone and price matched the holiday I found
11 June 2026
Reply from Hays Travel - Consett
Thank you so much for taking the time to rate my service. It is very much appreciated. It wont be long now until I get your tickets in and i will give you a call once they are here - Thanks again Joanne
Very helpful friendly service and…
Very helpful friendly service and didn’t feel rushed into making a decision
11 June 2026
Reply from Hays Travel - Consett
We are so glad you felt comfortable and unhurried with our service. Thank you for your kind words!
Kind Regards
Hays Travel
Very friendly and helpful staff
Very friendly and helpful staff. Went out of their way to help you find your holiday.
29 May 2026
Reply from Hays Travel - Consett
We are so glad our team could help you find your perfect holiday. Thank you for your kind words.
Kind Regards, Hays Travel
great help from girl in shop very…
great help from girl in shop very pleased with her help
29 May 2026
Reply from Hays Travel - Consett
Hi Mary,
We are so pleased to hear about your positive experience. We appreciate you sharing your kind words.
Kind Regards
Hays Travel Consett
Margaret
Reply from Hays Travel - Consett
Hi Malcolm,
We appreciate your kind words. We are glad we could help.
Kind Regards
Hays Travel Consett
Mia
Very professional staff
Katelyn was extremely helpful and very professional made sure everything was explained in full. The booking process was quick and easy
22 May 2026
Reply from Hays Travel - Consett
We are so pleased to hear about your positive experience! Thank you for sharing your feedback. We appreciate it. Thank again - Katelyn.
Reply from Hays Travel - Consett
Thank you so much for taking the time to send us in such a good review. You know where we are if you need. i will be in touch with your tickets when they are here - Thanks again Mia
Very Professional service with accurate…
Very Professional service with accurate advice and time was no issue booking our holiday
Very knowledgeable employees who strive to find the best deals
30 May 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback, hope you have an amazing holiday! Many Thanks Katelyn
Reply from Hays Travel - Consett
Thank you for your feedback, Many Thanks Katelyn
Reply from Hays Travel - Consett
Thank you for the lovely feedback, hope you have an amazing holiday, Many Thanks Amanda
Katelyn Bolam was very professional and…
Katelyn Bolam was very professional and got us the best deal
22 May 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback, hope you have an amazing holiday .... Many Thanks Amanda
Excellent service
Excellent service, really patient, helpful and friendly. She spent ages going through our options and was very knowledgeable
25 May 2026
Reply from Hays Travel - Consett
Thank you so much for your kind words, it was a pleasure getting your holiday booked up. You know where I am if you need me in the meantime - thanks again Abbie
Excellent professional and helpful…
Excellent professional and helpful service from Abbie in Consett.
24 May 2026
Reply from Hays Travel - Consett
Thank you so much for taking the time to rate my service. I really do appreciate it. I hope you have an amazing time! Thanks again - Abbie
Abby the young lady was totally
Abby the young lady was totally. Professional great service she went beyond the call
24 May 2026
Reply from Hays Travel - Consett
Thankyou so much for this lovely review, It was a pleasure to book your holiday and get your car parking arranged. Thankyou so much for booking with us yet again, please do not hesitate to contact us if you need any help in the meantime between now and your holiday.
Thanks
Abbie :)
Reply from Hays Travel - Consett
Thankyou so much for such lovely feedback :)
It was a pleasure to book your holiday!
Thankyou
Katelyn
Reply from Hays Travel - Consett
Thankyou for your lovely feedback. Regards Joanne
Price match to my online quote was not…
Price match to my online quote was not a problem. Friendly assistant who was very thorough and helpful
20 May 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. If you need any further help please do not hesitate to get in touch. Thanks Chloe
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