Despite the office staff being extremely busy trying to accommodate hundreds of enquiries for Europa league packages to watch Sunderland in Milan ,they were first rate and went beyond expectations... See more
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See what reviewers are saying
Even though the store was busy we still did not feel rushed when booking our holiday. All questions answered and details explained well. Happy to recommend this branch of hays travel 😀
Company replied
Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
Company replied
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
2k reviews
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Abby the young lady was totally
Abby the young lady was totally. Professional great service she went beyond the call
24 May 2026
Reply from Hays Travel - Consett
Thankyou so much for this lovely review, It was a pleasure to book your holiday and get your car parking arranged. Thankyou so much for booking with us yet again, please do not hesitate to contact us if you need any help in the meantime between now and your holiday.
Thanks
Abbie :)
Reply from Hays Travel - Consett
Thankyou so much for such lovely feedback :)
It was a pleasure to book your holiday!
Thankyou
Katelyn
Reply from Hays Travel - Consett
Thankyou for your lovely feedback. Regards Joanne
Price match to my online quote was not…
Price match to my online quote was not a problem. Friendly assistant who was very thorough and helpful
20 May 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. If you need any further help please do not hesitate to get in touch. Thanks Chloe
Staff were fantastic nothing was a…
Staff were fantastic nothing was a problem very friendly very helpful
18 May 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback, it was a pleasure to book your cruise. If there is anything else you need please let me know. Margaret
Always find the staff are so helpful…
Always find the staff are so helpful and very pleasant . Always manage to find you what you want in a holiday .
10 May 2026
Reply from Hays Travel - Consett
We are so glad our team consistently provides helpful and pleasant service, finding you the perfect holiday. Thank you again , Amanda - Hays Travel Consett
Booked many holidays through Hays staff…
Booked many holidays through Hays staff are so helpful and explained everything fully got the best deal with them and I would give them 5* very friendly and polite wouldn't go anywhere else
14 May 2026
Reply from Hays Travel - Consett
Thankyou for the lovely review it was a pleasure to book your holiday. Regards Abbie
Staff very helpfull
16 May 2026
Reply from Hays Travel - Consett
Thank you so much for choosing Hays Travel Consett once again to book your holiday. We always appreciate it. You know where we are if you need us in the mean time - Thanks again Joanne
helpful friendly staff
15 May 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback ... Many Thanks Abbie
Excellent Friendly staff,Absolutely…
Excellent Friendly staff,Absolutely brilliant customer service, yet again
15 May 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback ... Many Thanks Alison
Supportive professional colleague
Supportive professional colleague, Morgan….
She listened and found exactly what I needed
Thank you ☺️
14 May 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback .. Many Thanks Morgan
Hays Consett a lovely bunch of Lady's…
Hays Consett a lovely bunch of Lady's always happy to take the time to make sure you get what you want.
Service with a smile.
14 May 2026
Reply from Hays Travel - Consett
Thankyou so much for taking the time to leave such lovely feedback. We are so pleased to hear you had such a wonderful experience with our team. Thank you for your kind words!
Kind Regards
Hays Travel
Katelyn
Always a pleasure to visit Hayes
Always a pleasure to visit Hayes, as I know, from past experience, I will find friendly helpful service with a customer care member, who will listen to my needs and advise accordingly. Great service from a great company.
4 May 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback. Many Thanks Lyndsey
Katalyn was brilliant
Katalyn was brilliant, very patient and help find my perfect holiday
11 May 2026
Reply from Hays Travel - Consett
Hi David,
We appreciate your kind words. We are so happy we could help you find your perfect holiday with such patience.
Kind Regards
Hays Travel Consett
Katelyn
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Swift response with good quality service always.
9 May 2026
Reply from Hays Travel - Consett
Thank you for lovely feedback, hope you have an amazing time! Many Thanks Joanne
Reply from Hays Travel - Consett
Hi Donna,
We appreciate you sharing your experience with us; we are so happy to hear you had such a fantastic time with our team member.
Kind Regards
Hays Travel Consett
Morgan
The staff at Hayes travel consett are…
The staff at Hayes travel consett are always friendly and more than helpful no matter what you ask of them be it advice on travel or talking you through the process of actually booking. I have done long haul and theatre breaks with Hayes for many years now. Thank you Margaret, Abi, Ali and Morgan 😊❤️🧭🌏🌎 x
6 May 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback, always a pleasure booking your holidays ... Many Thanks Morgan
My go to Travel Agent staff are…
My go to Travel Agent staff are brilliant who go the extra mile to get you that holiday at the best price
30 April 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feeback it was a pleasure to book your holiday. Regards Hays Travel Consett
Excellent service
Excellent service, staff were so professional, helpful and knowledgeable, no pressure at any time during the visit. The booking process was straightforward.
5 May 2026
Reply from Hays Travel - Consett
Thankyou so much, I really do appreciate your kind words! We're so glad to hear that you were happy with the service given.
If you do require any assistance in the meantime, please dont hesitate to contact us.
Kind Regards
Hays Travel
Abbie
Great Booking Experience
I was looking at a short break with a friend to a new destination. I spoke to Abbie Ross at the Consett Branch who was very helpful and knowledgeable about the area and answered all my questions.
Abbie made the booking process very simple and easy to follow.
First class service as always!
5 May 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback, hope you have an amazing time ... Many Thanks Abbie
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