Hays staff in the Coventry branch are always welcoming and friendly. I always book my package holidays and flights with Hays. They know me and I know them, which makes it an enjoyable way to book what... See more
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Sonia the manager dealt with our holiday request. She made sure what we were looking to do, she was able to put it all together. Good job done sonia and we are both looking forward to this special h... See more
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There are two lovely ladies Coventry branch Chloe and Rachel. Their knowledge was amazing. Made us feel comfortable booking our Australia trip. Gave us lots of tips on where to visit when get there f... See more
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Katie was brilliant. As it was a winter break we preferred some heat but thought we couldn’t afford it but she kept going until she found the right place as we needed to be near the beach and fairly f... See more
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Company details
- #20 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Smithford Way, CV1 1FX, Coventry, United Kingdom
- 02476993855
4.9
Excellent
586 reviews
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Helpful service from competent…professional staff.
Helpful service from competent professional staff, helped me decide which holiday would be best for me.
28 June 2025
Reply from Hays Travel - Coventry
Thank you kindly for the kind words they are always appreciated, Rachael :)
Very helpful
Rachel listened to me and tried her best to get me what I wanted, when I wanted it. However as this was not possible she suggested other places and I accepted practically the first one. I was very happy with the result and hope the holiday lives up to my expectations.
5 July 2025
Reply from Hays Travel - Coventry
Thank you for the lovely words I am positive you and the family will have an amazing time Regards Rachael :)
Lovely people very knowledgeable
Lovely people very knowledgeable. Excellent customer service
24 June 2025
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback Christine, it was a pleasure to book this for you. Katie :)
Sofia from Coventry Branch gave a great…
Sofia from Coventry Branch gave a great service with a smile very polite
24 June 2025
Reply from Hays Travel - Coventry
Thank you very much Stuart, it was a pleasure to get this booked for you! Sofia :)
Reply from Hays Travel - Coventry
Thank you Susan for your lovely review :)
Reply from Hays Travel - Coventry
As always Janet it is a pleasure to help you secure your holidays. Rachael :)
Summer Holiday Booking
Katie was very friendly and informative when dealing with my enquiry.
17 June 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback, it was a pleasure to book this for you Simon! Katie :)
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback!
Reply from Hays Travel - Coventry
Thank you for the lovely words :)
The girl on the end of the phone line
3 June 2025
Reply from Hays Travel - Coventry
Thank you for the kind words :)
Reply from Hays Travel - Coventry
Thank you for your lovely feedback! Katie :)
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback Bryan :)
Reply from Hays Travel - Coventry
Thank you so much for the lovely words these will be passed on to Sofia who helped you on the day regards Rachael :)
Good friendly customer service from…
Good friendly customer service from Paris helped to navigate us too a Shere we wanted to go
28 May 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Very impressed.
Have called in previously to collect or enquire about specific brochures, and have always been met by professional and knowledgeable members of staff.
We visited recently to enquire about a tour, which we then booked. Once again, the staff were welcoming, extremely helpful and made our visit an enjoyable experience.
2 June 2025
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback! :)
Sonia was so helpful and understanding…
Sonia was so helpful and understanding she really made the bookings easy and went above and beyond brilliant customer service
3 June 2025
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback! :)
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
First impression was very good ……
More than happy with the service we received from Chloe she was so helpful and very supportive making our booking ….. we have never booked with Hays before but first impression very good…..
27 May 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback, this will be passed on to Chloe :)
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback Heidi :)
Great experience
Rachel was very helpful in finding the holiday and getting the right price me and the family great customer service
25 May 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
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