We had a fantastic experience booking our holiday with Hays Travel in Cramlington, and especially want to mention Macey, who was absolutely amazing from start to finish. Macey was so friendly,... See more
Location
Switch locationK2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT Cramlington, GB
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See what reviewers are saying
Our family wouldn’t use any other travel agents …. The Cramlington Branch is our favourite Lisa the Manager and her staff are so helpful and patient 100%the best !!!!
I went into my local branch & was greeted by Macy. I already knew the details of what I wanted, so I advised her & I came away very happy, booked on a Cruise of a lifetime. I was handed a pouch with... See more
Company replied
Consultant Max was really good, he listen to want we wanted .He had patience as waiting time for booking the assistants for airport took time.Overall I would always go to hayes travel,they always give... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
K2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT, Cramlington, United Kingdom
- 01670 897395
5.0
Excellent
2k reviews
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Helped by Macey to book airline tickets…
Helped by Macey to book airline tickets to Ireland. She was very helpful and saved us the stress of trying to negotiate the internet to find the best price. The service was quick and efficient as always, whenever we use Cramlington Hays Travel.
20 April 2026
Reply from Hays Travel - Cramlington
We're happy to hear that our team provided such helpful and efficient service when booking your airline tickets to Ireland. We appreciate your continued loyalty to our Cramlington branch.
Thanks, Macey :)
Always have great service from Hays…
Always have great service from Hays Travel. Staff are fantastic nothing is a bother. Bridget was very helpful when we booked our next holiday.
11 April 2026
Reply from Hays Travel - Cramlington
We appreciate you sharing your kind words about the fantastic service you received from our team. We're so happy to hear that booking your holiday was easy!
Thanks, Bridget :)
Reply from Hays Travel - Cramlington
We appreciate you sharing your kind words. We are so happy to hear that our assistant was friendly and helpful during your time with us.
Thanks, Debs :)
I love hays at cramlington
I love hays at cramlington , i love Lisa and the crowd they are all great always get the best playses xxx i also love the christmas trip xxx🤪😘
14 April 2026
Reply from Hays Travel - Cramlington
We appreciate you taking the time to share your kind words. We are so glad the staff were helpful and made the booking process easy for you.
Thanks, Lisa :)
It's always a great experience going to…
It's always a great experience going to the cramlington branch. Always friendly, polite and helpful. Wouldn't go anywhere else
21 April 2026
Reply from Hays Travel - Cramlington
We appreciate you taking the time to share your kind words. We are so glad the staff were helpful and made the booking process easy for you.
Thanks, Debs :)
Reply from Hays Travel - Cramlington
We hope your Car Parking booking went smoothly for you!
Thanks Bridget :)
Reply from Hays Travel - Cramlington
We appreciate your fantastic feedback! It is wonderful to know you had such a positive experience with our service.
Thanks, Jersey :)
Lovely pleasant advisor,lots of…
Lovely pleasant advisor,lots of information given,efficient service nice and relaxed.
16 April 2026
Reply from Hays Travel - Cramlington
We appreciate your kind review and are so glad you found our service efficient, relaxed, and informative. Thank you for booking with us!
Thanks, Olivia :)
Very helpful and friendly…
Very helpful and friendly staff,especially Macey,she helped us book our holiday and sort our holiday money.
14 April 2026
Reply from Hays Travel - Cramlington
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that our team was helpful in booking your holiday.
Thanks, Macey :)
Reply from Hays Travel - Cramlington
We appreciate you taking the time to share your experience; we are so happy to hear that you found our team to be friendly.
Thanks, Amelia :)
Had a lovely young man book my flight
Had a lovely young man book my flight, he was very pleasant and friendly, the service was excellent, and my flight was booked with special assistance.
14 April 2026
Reply from Hays Travel - Cramlington
We're so happy to hear that you had such a positive experience booking your flight with special assistance. We appreciate your kind words about our friendly service!
Thanks, Max K :)
Great service at the Hays Cramlington store
I had seen a great deal on the Hays Cramlington Facebook page and exchanged a few messages getting a quote, the messages were responded to quickly and politely with all the information needed. I then went into branch to complete the booking, the branch team were so friendly and helpful, Max did a great job booking us exactly what we wanted. Extremely happy with the service in store. What a lovely team!
5 April 2026
Reply from Hays Travel - Cramlington
We appreciate you sharing your experience with us. We're happy to hear that you found the team friendly and helpful, and that you were able to book exactly what you wanted.
Thanks, Max K :)
Once again excellent customer service
Once again excellent customer service. Holiday planned and booked within 30 mins. Knew exactly what we wanted and when for. Thank you Max
12 April 2026
Reply from Hays Travel - Cramlington
We appreciate you taking the time to leave us such a fantastic review. We're so glad we could plan and book the perfect holiday for you so quickly.
Thanks, Max H :)
Hayes cramlington
Hayes cramlington answer any niggles I have over any holidays especially cruises for my first time. Love the staff here and don't go anywhere else.
9 April 2026
Reply from Hays Travel - Cramlington
We appreciate your continued loyalty and are so happy to hear that we can assist you with your holiday plans. Thank you for taking the time to leave us a review.
Thanks, Jersey :)
Lisa couldn't have been more helpful
Lisa couldn't have been more helpful, she really wanted to find us the perfect holiday, and spent time going through various options for us!
5 April 2026
Reply from Hays Travel - Cramlington
We're happy to hear that you felt supported and that our team member dedicated time to help you explore options for your ideal holiday. Thank you!
Thanks, Lisa :)
macey was very helpful and got the best…
macey was very helpful and got the best deal for me thank you
9 April 2026
Reply from Hays Travel - Cramlington
We appreciate you taking the time to share your experience. We're so happy we could find the best deal for you and provide helpful service.
Thanks, Macey :)
Pleasing cooperation in booking my…
Pleasing cooperation in booking my holidays. I chose Hays for cruise holidays after your recent success at awards ceremony. Recent cruise was a really good selection through P&O. Just booked another three cruises! Regard's Peter.
1 April 2026
Reply from Hays Travel - Cramlington
We're happy to hear that you enjoyed booking your cruise holidays with us and that you were pleased with our cooperation. It's great to know you enjoyed your recent cruise so much that you booked three more!
Thanks, Amelia :)
Excellent service at Cramlington store
7 April 2026
Reply from Hays Travel - Cramlington
We appreciate you sharing your experience; we are so glad you received excellent service at our store.
Thanks, Macey :)
Brilliant Staff very Friendly and great…
Brilliant Staff very Friendly and great working out the prices to fit my budget
also supporting local business
they never let me down and always kept me informed and up to date
7 April 2026
Reply from Hays Travel - Cramlington
We're so glad to hear that our friendly staff worked hard to find the best prices for you! Thank you for supporting local business and for your review.
Thanks, Macey :)
Reply from Hays Travel - Cramlington
We appreciate you taking the time to share your positive experience; your feedback is truly valued.
Thanks, Max H :)
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