My experience is that all the staff at the crewe branch are always trying to get the best price they can, They never pressure you in to booking when you ask for details on a holiday . Thanks to all th... See more
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See what reviewers are saying
Booked a holiday for myself and two daughters to Australia. The trip was tailor made to include all our chosen places to stay. This was all arranged in a friendly professional manner. Very pleased wit... See more
Company replied
I don't know Crewe very well, and I went to the first travel agent's I saw which was in the retail area, near M & S, where I asked them to look for a flight to VERONA.... They gave me details of a fl... See more
The staff were all very friendly & welcoming. They all interacted with ourselves and our children which stopped them from getting bored. They were honest with reviews and booked us a fantastic holiday... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
60A Market Street, CW1 2HD, Crewe, United Kingdom
- 01270 500773
4.9
Excellent
1k reviews
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Lovely girls in Crewe
Lovely girls in Crewe, Cheshire. Always a smile, helpful. Been booking holiday quiet a while with them.
18 April 2026
Reply from Hays Travel - Crewe
Thank you for your lovely review :) Luci - Assistant manager
Reply from Hays Travel - Crewe
Thank you for your lovely review and for booking your holiday with me :)
Reply from Hays Travel - Crewe
Thank you for your lovely comments and for leaving me a 5* review. Have a lovely holiday :)
Constantly helpful reliable and…
Constantly helpful reliable and efficient friendly service..
8 April 2026
Reply from Hays Travel - Crewe
Thank you for your review and for booking with us again :)
New trainee Megan dealt with my booking…
New trainee Megan dealt with my booking she was very informative & helpful. Nothing was too much trouble. Megan was very pleasant.
5 April 2026
Reply from Hays Travel - Crewe
Thank you for booking your holiday with me and for your patience as it was busy day. Im sure you will have a lovely holiday, kindest regards Megan x
Crewe experience
Fab, service all round,started looking for holidays November last year, staff always looking for options, found one that suited and booked there and then. Double and treble checked all info. Spot on service.
5 April 2026
Reply from Hays Travel - Crewe
Thank you for your lovely review and for booking with us again :)
We were not sure what we wanted to…
We were not sure what we wanted to book. Took us a bit of time to make our minds up but Anna was very helpful and we finally booked a complicated trip. Excellent service.
5 April 2026
Reply from Hays Travel - Crewe
Thank you so much for booking with us again :) We really appreciate it !
Reply from Hays Travel - Crewe
Thank you both for speaking with me today. I am pleased to hear that the mix up that you encountered when booking your holiday was sorted for you. We pride ourselves on our customer service and we will always try to do our best for you. We appreciate you booking your many holidays with us and its always nice to hear your holiday stories. I hope you have the most wonderful time away (I bet it has changed since 1989) and I look forward to hearing all about it when you return. Kindest Regards Ali - Manageress
Reply from Hays Travel - Crewe
Thank you so much for your lovely review :) It was a pleasure to book for you :)
The staff at Crewe are the best …
The staff at Crewe are always so helpful , I really don’t go anywhere else to book a holiday. They have helped me book a family holiday and a few days away with my daughter this year, and I have no anxiety whatsoever about going as they always have in the past got me a great place to go .
22 March 2026
Reply from Hays Travel - Crewe
Aww thank you so much :) Always a pleasure :)
The staff at Hays Travel in Crewe are…
The staff at Hays Travel in Crewe are always so helpful and friendly , they can never do enough for you. We never book our holidays anywhere else they’re fantastic 🤩
28 March 2026
Reply from Hays Travel - Crewe
Thank you so much for leaving such a lovely review! I'm glad I was able to find the exact holiday you had seen :D
Travel agent listened to what our…
Travel agent listened to what our requirements were and did utmost best to get our needs met to a high standard and affordable.
28 March 2026
Reply from Hays Travel - Crewe
Thank so much for you lovely review! So glad we got you sorted :)
Amazing
Amazing! Service was brilliant and quick! Found exactly what we wanted and sorted it all out! Incredible!
Lauren was amazing! Nothing was too much trouble!
25 February 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to leave such a lovely review. I'm glad I was able to get it all sorted for you :D
I always use the Crewe branch
I always use the Crewe branch , all the staff are welcoming and helpful.They go above and beyond to help you find the right holiday I usually deal Niomi she feels more like one of the family ,but saying that they are all fantastic
22 March 2026
Reply from Hays Travel - Crewe
Aww thank you so much for your lovely review and words :) Love our catch up's, always a pleasure :) x
Great service.
As always, a first class service from the staff in the Crewe shop we would honestly not go anywhere else.
12 March 2026
Reply from Hays Travel - Crewe
Thank you so much for your repeat custom and for picking us to book your holiday again :) Always a pleasure :)
Very good experience.
Our experience was very good from the minute we walked through the door, we were welcomed by the staff member and she was very good, nothing was to much trouble so that we got the holiday we wanted
14 March 2026
Reply from Hays Travel - Crewe
Thank you for your lovely and kind words :) So happy we got you all sorted with a lovely holiday :) Thanks again for booking with us !
A great place to book your holiday.t was a lovely experience from the…
It was a lovely experience from the time you walked in.A lovely atmosphere, everyone cheerfull.And booked our holiday.which was the most important to us.
12 March 2026
Reply from Hays Travel - Crewe
Thank you for your lovely comments, it was a pleasure helping you book your holiday. I will see you when your tickets come in. See you soon, Ali and the team xx
Such a very helpful and friendly young…
Such a very helpful and friendly young lady. Her name is Lauren working at the Crewe Branch..
11 March 2026
Reply from Hays Travel - Crewe
Thank you for you lovely review and for booking your trip with us :) x
A complex requirement
7 March 2026
Reply from Hays Travel - Crewe
Thank you so much for your patience and for booking with us :D
Very happy with service
I Phoned to book a holiday the lady I spoke to took all my details and said she would look and ring me back she phoned within 15 mins with exactly what I want 100% service but always is would not go any where else
6 March 2026
Reply from Hays Travel - Crewe
Thank you for your lovely comments and for your lovely review. Thank you for booking your holiday with us again. See you soon, Megan x
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