Abigail pulled out all the stops to get our New York cruise/fly holiday booked for 2027. She was always very responsive to our questions and gave very helpful advice on cabin selection for the cruis... See more
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See what reviewers are saying
Excellent service Abigail was very helpful, knowledgeable and extremely friendly. We have been using Tui for years but think Hays will now be our first port of call. Thank you
Company replied
Sam at Hays Travel Crewkerne is absolutely amazing. He has arranged several holidays for us. He is so friendly and efficient. Always remembers who we are and greets us with a smile and a cheery hello.... See more
Company replied
I booked a trip to Turkey for my sister’s wedding and had a brilliant experience with Hays Travel, Crewkerne. Abi was absolutely lovely, friendly, helpful and kept me updated throughout. She called... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Market Street, TA18 7JP, Crewkerne, United Kingdom
- 01460 73413
4.9
Excellent
331 reviews
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Reply from Hays Travel - Crewkerne
Hi Marion, thank you for the lovely review. I look forward to hearing about your holiday when you return. Abi
A warm & friendly welcome
A warm welcome and Ryan very helpful from the beginning to finding us the ideal hotel with a water park to cater for our 14 year old granddaughter and her friend
Won’t hesitate to use again 😊
1 July 2026
Reply from Hays Travel - Crewkerne
Thank you so much for this lovely review Hazel, I hope you have a lovely time away and I look forward to hearing all about it! - Ryan
Holiday to the fjords
Sam at Hays Travel Crewkerne is absolutely amazing. He has arranged several holidays for us. He is so friendly and efficient. Always remembers who we are and greets us with a smile and a cheery hello. We wouldn't go anywhere else to book our holidays.
20 June 2026
Reply from Hays Travel - Crewkerne
Hello, thank you for the lovely review. We look forward to hearing about your holiday when you return. Sam
All Round Perfection
Excellent, professional, polite and knowledgable, staff are amazing, especially Stacey at the Crewkerne office, booked several holidays with them now and I cannot fault them.
26 June 2026
Reply from Hays Travel - Crewkerne
Thank you so much for your lovely feedback. It was a pleasure to book another holiday for you. :) I am sure that you will have an amazing time! We hope to see you in branch again soon. Stacey :)
Unfortunately
Unfortunately, there was a need to amend a detail to our booking, which was completed yesterday. We were treated with extreme professionalism, care and understanding. Many thanks.
25 June 2026
Reply from Hays Travel - Crewkerne
Thank you for your review. I am glad that we managed to get the holiday all moved for you. We hope to see you in branch again soon. Stacey :)
Customer service was amazing
Customer service was amazing , polite, helpful, reassuring.
Made contact every step of the way from my inquiry right up until we booked the holiday
24 June 2026
Reply from Hays Travel - Crewkerne
Thank you for your lovely feedback. It was a pleasure to book the trip for you. I am sure you will have an amazing time in Barbados! :) Stacey
We met Abi and she was excellent went…
We met Abi and she was excellent went through everything thoroughly
And answered all of our questions we will be back to see her again.
19 June 2026
Reply from Hays Travel - Crewkerne
Hello, thank you for the lovely review. We look forward to hearing about your holiday when you return. Abi
Abi was very helpful took time to check…
Abi was very helpful took time to check everything we asked for
We have booked with Hays Travel Crewkerne before will be using them again no doubt
11 June 2026
Reply from Hays Travel - Crewkerne
Hello, thank you for the lovely review. We look forward to hearing about your holiday when you return. Abi 🙂
Reply from Hays Travel - Crewkerne
Thank you so much for your review! We really appreciate it :)
Fantastic service
Fantastic service, informative, fast and professional. Sam was amazing in arranging our holiday in the Crewkerne office.
24 May 2026
Reply from Hays Travel - Crewkerne
Hi Louise, thank you for leaving a lovely review! I'm glad we got your holiday all sorted and I hope you have an amazing time :) - Sam
Reply from Hays Travel - Crewkerne
Thank you Linda! We hope you have a lovely time away! Hays Travel Crewkerne
Efficient service
Efficient service, the apprentice at the Crewkerne branch was very helpful, thorough and delivered a high level of customer service.
17 May 2026
Reply from Hays Travel - Crewkerne
Hi Marteena, Thank you for the lovely review. We look forward to hearing about your holiday when you return. Abi 🙂
Crewkerne branch are so friendly
Crewkerne branch are so friendly, you don't feel rushed, listens to what you're saying, all in all a great experience 👍 😀
1 May 2026
Reply from Hays Travel - Crewkerne
Hi Ian, thank you so much for the lovely review!
I'm glad to hear that our service has been great for you again and I hope you have a lovely holiday :) - Sam
Very professional and helpful
Having used Hays before I have always found them to be professional and efficient. The staff at my local branch in Crewkerne are friendly and very helpful and make every effort to ensure that I get the holiday that I am looking for.
21 April 2026
Reply from Hays Travel - Crewkerne
Hi Jeffrey,
Thank you for the lovely review. We look forward to hearing about your holiday when you return. Abi 🙂
Very pleasant customer service…
Very pleasant customer service representative, who went out of his way to save me money.
21 April 2026
Reply from Hays Travel - Crewkerne
Thank you for your review! I'm so glad we managed to get your holiday all sorted :) - Sam
Hays travel so very helpful
Abi at Hays travel, Crewkerne, was very helpful and patient with us while we worked through exactly what we wanted for our holiday. She covered every aspect of the holiday including insurance. We are very grateful to her for her help.
19 April 2026
Reply from Hays Travel - Crewkerne
Hi Frankie,
Thank you for the lovely review. We look forward to hearing about your holiday when you return. Abi 🙂
Reply from Hays Travel - Crewkerne
Hi, thank you for this lovely review! It was a pleasure getting your cruise all booked up on Saturday and I hope you have an amazing holiday when the time comes :) - Sam
The staff at Hays Travel in Crewkerne…
The staff at Hays Travel in Crewkerne are fantastic I have used them for several trips and they are very supportive. Thankyou to all.
15 March 2026
Reply from Hays Travel - Crewkerne
Thank you for your feedback. We appreciate you using us again for your trips. :) We hope to see you in store again soon. Stacey :)
The staff were really helpful
The staff were really helpful. Showed us photos of their personal experience on the ship to give us a better feel for it
4 March 2026
Reply from Hays Travel - Crewkerne
Thank you for your lovely feedback! I am sure you are going to have an amazing time on this trip. I look forward to hearing all about it. Stacey :)
Reply from Hays Travel - Crewkerne
Thank you Chris, I hope you have a lovely time away with the family and the dog! - Ryan
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