I book a lot of holidays through Hays Travel,as always it was a plesent experience,carried out by lovely friendly staff ,who would bend over backwards to help you,this time it was Chelsey who always g... See more
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Excellent service went there looking for a certain holiday found it was a bit more expensive than originally thought. The gentleman helped with finding another that was more to our budget. Could not... See more
Saw a holiday advertised on Facebook so popped a message to them, I was chatting with Callum from the Crook branch, he was really informative and made the whole process really smooth! Thank you so muc... See more
Company replied
Lorraine was brilliant.we had been let down badly by love holidays and she saved the day So understanding ,knowledgeable and helpful. We cannot sing her praises enough We will most certainly only... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 Hope Street, DL15 9HS, Crook, United Kingdom
- 01388 766166
5.0
Excellent
854 reviews
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A holiday with a difference …
To be honest I didn’t think they would manage our request as it was unusual. However they managed to find flights and hotel within a few hours, bearing in mind our holiday was a horse trial and not sun bathing on the beach. When we visited to conclude the holiday our 2 extra queries weee resolved immediately.
4 August 2026
Reply from Hays Travel - Crook
Thank you for your fantastic review! We are so pleased to hear that we were able to meet your request and find you the perfect flights and hotel so quickly. We hope you have a fantastic holiday!
Kind Regards
Hays Travel Crook
good help and service as always
4 August 2026
Reply from Hays Travel - Crook
Ian Bell,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently receive such good help and service from us. We truly appreciate your continued support.
Kind Regards
Hays Travel Crook
Reply from Hays Travel - Crook
David,
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive great service from our team. We truly appreciate your kind words.
Kind Regards
Chelsey
So helpful and accommodating
So helpful and accommodating, Callum went above and beyond to match a quote , gave good solid guidance and support for airport parking and insurance also .
Speedy payment methods , all round a very easy booking .
Thank you I can’t wait for my holidays
14 July 2026
Reply from Hays Travel - Crook
Thank you so much for your wonderful review! We are so pleased to hear that Callum provided such helpful guidance and made your booking process so easy. We appreciate your kind words and hope you have a fantastic holiday!
Kind Regards
Hays Travel Crook
Great service from Chelsea and all…
Great service from Chelsea and all other staff , wouldn’t go anywhere else.
26 July 2026
Reply from Hays Travel - Crook
Thank you for leaving such kind feedback Clive, I know your both going to have another amazing time and we look forward to seeing you in the office again soon :)
Thanks Chelsey
Very friendly staff member helpful and…
Very friendly staff member helpful and helped with any questions we had
24 July 2026
Reply from Hays Travel - Crook
Thank you so much for your lovely comments. It was a pleasure helping you arrange your trip. We hope you have a fantastic time.
Thanks,
Lillie.
pleasant and helpful team
helpful we said were we wanted to go and which hotel and the young lad did it straight up on the computer and sorted it out booked our rooms as there was two couples he sorted it for each couple booked our car park and our seats and everything was done with in an hour great.
22 July 2026
Reply from Hays Travel - Crook
Thank you for your wonderful feedback! We are so pleased to hear that our team could efficiently sort out all the details for your trip, including your rooms, car park, and seats, all within an hour. We hope you have a fantastic time!
Kind Regards
Hays Travel Crook
Great staff cudnt do enough for you and…
Great staff cudnt do enough for you and made a great saving fully recommend
22 July 2026
Reply from Hays Travel - Crook
Steven,
Thank you so much for your wonderful feedback! We are delighted to hear that our staff were so helpful and that you made a great saving. We truly appreciate your recommendation.
Kind Regards
Hays Travel Crook
The agent was knowledable and very…
The agent was knowledable and very helpful. Sorted things for us efficiently.
11 July 2026
Reply from Hays Travel - Crook
Thank you for booking with us we hope you have a fab time! :) thanks, Georgia
Always friendly professional and above…
Always friendly professional and above all helpful through our process of booking a holiday…. Well done
8 July 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave us some lovely feedback Judith. Always a pleasure to book your holidays :)
Thanks
Lorraine
Lorraine was very…
Lorraine was very approachable,professional and helpful, booked our holiday very efficiently. We did have to ask about any offers that were valid at the time.
Overall very pleased with holiday booked and service.
7 July 2026
Reply from Hays Travel - Crook
Lorraine ,
Thank you for your wonderful review! We are so pleased to hear that you were happy with the service and your holiday booking. We appreciate your feedback regarding offers.
Kind Regards
Chelsey
Hays Travel Crook
Always a pleasure booking our holidays…
Always a pleasure booking our holidays with the Crook branch all the staff are helpful and nothing is a problem
12 July 2026
Reply from Hays Travel - Crook
Thank you for your wonderful feedback! We are so pleased to hear that you always have a pleasant experience when booking your holidays with us. We appreciate your lovely comments!
Thanks
Hays Travel Crook
Hays travel Crook for excellent price and service
Declan in Crook Hays really put himself out to give us all the best price along with excellent service.
7 July 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave such kind feedback Joan, I will pass your comments onto Declan when he is next in the office :)
Thanks Chelsey
Declan from Hays Crook has been…
Declan from Hays Travel Crook has been phenomenal. He has likened to what we wanted from a holiday and matched it perfectly. Not an easy ask when booking for 9people. Excellent service, thanks 👍👍
7 July 2026
Reply from Hays Travel - Crook
Thank you for this wonderful review! We are so pleased to hear that Declan was able to perfectly match your holiday preferences, especially for a group of nine. We appreciate your kind words about the excellent service, and I will be sure to pass this onto Declan.
Kind Regards
Hays Travel Crook
Declan from the Crook branch of Hayes…
Declan from the Crook branch of Hayes travel was very helpful and booked a cruise for 6 people.
I was very satisfied.
7 July 2026
Reply from Hays Travel - Crook
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with Declan and that your cruise booking for six people was handled so well! I'll be sure to pass your comments onto Declan.
Kind Regards
Hays Travel Crook
Unbeatable service from Callum
Callum was knowledgeable, polite and friendly and helped us enormously in choosing a holiday that exactly suited our requirements. A travel expert who is second to none.
5 July 2026
Reply from Hays Travel - Crook
Thank you for your wonderful review! We're so pleased to hear that Callum helped you choose the perfect holiday. I'll be sure to pass this fantastic feedback onto him.
Kind Regards
Hays Travel
We new what we were looking to book which made it easy but the member of staff was realy pleasant and made the booking very easy to do
We new what we were looking to book
27 June 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave such kind back. Im pleased you were happy with the service you received.
I will pass your comments onto Lillie for you :)
Thanks Chelsey
Reply from Hays Travel - Crook
We're so happy to hear that your experience was quick and easy. We appreciate your positive feedback about the service. I will pass your lovely comments onto Callum.
Kind Regards
Lillie
Excellent service well explained phoned…
Excellent service well explained phoned back when asked
26 June 2026
Reply from Hays Travel - Crook
Gary,
We are so glad you had a positive experience with our service. We appreciate your kind words!
Kind Regards
Hays Travel Crook
Very helpful and friendly
Chelsey went above and beyond to find our perfect holiday really helpful and friendly
18 June 2026
Reply from Hays Travel - Crook
Rachael,
We're so glad we could help you find your perfect holiday! Thank you for your kind words.
Kind Regards
Hays Travel Crook
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