We spotted a short break deal whilst booking our summer holiday. One phone call and we received all the relevant information from Anna. A quick and easy process over the phone, holiday booked. Excelle... See more
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Sat with a lovely young lady Jessie, she was so helpful, nothing was to much trouble even though we kept her busy with our questions. She was polite, with a very good attitude and very friendly,she... See more
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Had been into a couple of travel agents to book a holiday for September without any luck, didn’t seem to have the knowledge what I was looking for. We went into Hays at crystal peaks and were greet... See more
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AnnaLee had sorted all our holiday requirements. So when we arrived into the shop most of the details had been completed. We spoke to another agent, called Anna, she very helpful and ensured that all... See more
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Company details
- #20 of 205 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 54 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 West Mall Upper Level Crystal Peaks, S20 7PN, Sheffield, United Kingdom
- 01144075198
5.0
Excellent
3k reviews
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Sat with a lovely young lady Jessie
Sat with a lovely young lady Jessie, she was so helpful, nothing was to much trouble even though we kept her busy with our questions.
She was polite, with a very good attitude and very friendly,she really made the experience pleasurable.
Would highly recommend her to family and friends.
12 August 2026
Reply from Hays Travel - Crystal Peaks
Julie,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague made your experience so pleasurable and that you would highly recommend them.
Kind Regards
Hays Travel Crystal Peaks
Short notice break
We spotted a short break deal whilst booking our summer holiday. One phone call and we received all the relevant information from Anna. A quick and easy process over the phone, holiday booked. Excellent service again from the Crystal Peaks branch and Anna especially.
11 August 2026
Reply from Hays Travel - Crystal Peaks
Paul Watts,
Thank you for your wonderful review! It's fantastic to hear that booking your holiday was a quick and easy process, and that you received excellent service. We truly appreciate your kind words.
Kind Regards
Hays Travel
Kathy was an absolute gem helping me…
Kathy was an absolute gem helping me choose and book a holiday, so patient and very informative, really appreciated her help
11 August 2026
Reply from Hays Travel - Crystal Peaks
Mrs Barbara Kacak,
Thank you for your wonderful feedback! Always a pleasure to book your holidays.
Kind Regards
Cathy
Hays Travel
Helpful and pleasant staff
Lengthy and very helpful service by Jessie to find our holiday requirements with a pleasant manner throughout
10 August 2026
Reply from Hays Travel - Crystal Peaks
Frances Calpin,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member provided lengthy and very helpful service with a pleasant manner throughout, finding your holiday requirements.
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
Thank you for your wonderful feedback! We truly appreciate your kind words.
Kind Regards
Hays Travel Crystal Peaks
Reply from Hays Travel - Crystal Peaks
Mr. Lee Hughes,
Thank you for your wonderful review! We are so pleased to hear that our team was able to understand your needs and help you find the best deals.
Kind Regards
Hays Travel
You search airline for price and time…
You search airline for price and time travelling plus stop to change and dates until we found the best possible solution thanks you
10 August 2026
Reply from Hays Travel - Crystal Peaks
Thank you for a lovely review, glad we could help.
The lady who made our booking was very…
The lady who made our booking was very thorough and made our visit nice and relaxed - no pressure
2 August 2026
Reply from Hays Travel - Crystal Peaks
Sarah,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was thorough and relaxed. We appreciate your kind words.
Kind Regards
Hays Travel
Very helpful staff Jessie knew what was…
Very helpful staff Jessie knew what was wanted and went to extra lengths to make sure everything was in place wouldn't hesitate to use Hays to book again
Many thanks
3 August 2026
Reply from Hays Travel - Crystal Peaks
JOHN Turner,
Thank you for your wonderful feedback! We are so pleased to hear that our staff knew exactly what you wanted and went the extra mile to ensure everything was in place for you. We truly appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel
We was assisted by Michelle who is very…
We was assisted by Michelle who is very helpful and professional, this was the second time she helped us plan our trip.
We like using Hayes at crystal peaks it's local and the staff are great.
10 August 2026
Reply from Hays Travel - Crystal Peaks
JOHN,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience with our team and that we could assist you with your trip planning. We appreciate your kind words.
Kind Regards
Hays Travel
Had been into a couple of travel agents…
Had been into a couple of travel agents to book a holiday for September without any luck, didn’t seem to have the knowledge what I was looking for.
We went into Hays at crystal peaks and were greeted by Louise. She instantly took charge , took all our requirements and set about finding us a holiday.
She was very professional and helpful and would Definately book with her again. Thanks Louise you are a credit to the company. X
10 August 2026
Reply from Hays Travel - Crystal Peaks
Katrina,
We are so pleased to hear about your positive experience and that our colleague was able to find the perfect holiday for you. We appreciate your kind words and look forward to assisting you again!
Kind Regards
Hays Travel
Always a great experience
Always a great experience - good advice and tenacity to find the holiday that best suited us without pressure.
9 August 2026
Reply from Hays Travel - Crystal Peaks
Mrs Jan Xan,
Thank you for your wonderful feedback! We are so pleased to hear that you had a great experience and that our team provided good advice and tenacity to find the perfect holiday without pressure.
Kind Regards
Hays Travel
Great experience booking our cruise
Great experience booking our cruise! Michelle was very helpful and efficient!All the staff at this branch are very professional and go that extra mile for their customers. Would always recommend Hays Travel.
9 August 2026
Reply from Hays Travel - Crystal Peaks
SUSAN HUTCHINSON,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience with us. We always strive to go above and beyond for our customers, and it's fantastic to know that our team provided such professional and helpful service. We truly appreciate your recommendation.
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
Julie,
Thank you so much for your wonderful feedback! That means a lot to all of us.
Kind Regards
Hays Travel
I never go anywhere else
I never go anywhere else, Hays Travel at Crystal Peaks the Staff, and Louise in perticular is fabulous, she explains everything in detail, so you get the holiday you exactly want, Louise is a credit to Hays Travel.
8 August 2026
Reply from Hays Travel - Crystal Peaks
Graham Morris,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear about your positive experience with our team, and especially with Louise. We pride ourselves on ensuring our customers get the exact holiday they desire.
Kind Regards
Hays Travel
A good day with Jessica.
We met with Jessie, we spent a good 3 hours with her, we knew what we wanted and she delivered to what we think is a good deal. She is very understanding and a credit to the company.
7 August 2026
Reply from Hays Travel - Crystal Peaks
T Buckingham,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that everything was sorted out for you. We appreciate your kind words.
Kind Regards
Hays Travel
Made you feel welcome and helped with…
Made you feel welcome and helped with what I was looking for
6 August 2026
Reply from Hays Travel - Crystal Peaks
Sarah Millington,
Thank you for your wonderful review! We are so pleased to hear that you felt welcome and that we were able to assist you in finding what you were looking for. Your feedback is greatly appreciated.
Kind Regards
Hays Travel
David was a great help
24 July 2026
Reply from Hays Travel - Crystal Peaks
Angela Hill,
Thank you for your 5-star review! We are so pleased to hear that you had such a positive experience with our team. We truly appreciate you taking the time to share your feedback.
Kind Regards
Hays Travel
Millie was lovely talked us through…
Millie was lovely talked us through everything she was doing, ensured we understood. Very friendly and professional a credit to Hays🙂
6 August 2026
Reply from Hays Travel - Crystal Peaks
Doreen Warrington,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was professional and explained everything clearly. We will be sure to pass on your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
Keith,
Thank you for your fantastic 5-star review! We are so pleased to hear that you have consistently received good, honest service from us. We truly appreciate your continued support.
Kind Regards
Hays Travel
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